313 Customer Reviews over 32 pages
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-12
- Comments
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Avoid at all costs. awful service and even worse customer service
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-08-07
- Comments
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HyperOptic refused to provide us service because "the cost of cable installation was too high":
We recently tried to sign up for a HyperOptic 12 month broadband package. however, after going through the pre-install checks, our service installation was cancelled and we were told the "cost of installing the service was too high and could not be justified". It seems ridiculous that on the HyperOptic's website, it explicitly specifies that the service can be provided at our address. We were sold a service which clearly "could not be provided". This reasoning is also flawed given that our next door neighbors, as well as several other homes on the same road have already been connected to HyperOptic for >3 months now, so we know that the cables have been installed in the past on the same road... It seems that HyperOptic will only install their service when its convenient for them, clearly service to customers is subservient to anything else for this company. When I asked to escalate the issue, I was told by the customer service agent that there was "no-one that I could speak to".
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-30
- Comments
-
Hyperoptic cliam to be the fastest broadband. Iam paying for 1g, but was only receiving about 70mbs. When I complained I was told they cannot guarantee the speed over wifi and I have to hard wire everything, phones, tablets, laptops etc. How silly was this or I would have to hover over the router. When I told them VIRGIN and Community Fibre assures better speeds, I was told other broadband providers are disingenuous in their advertising. The customer services has a lot to be desired. I would not touch this company, unless of course you want a headache, or hardwire all your devices.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-30
- Comments
-
Hyperoptic cliam to be the fastest broadband. Iam paying for 1g, but was only receiving about 70mbs. When I complained I was told they cannot guarantee the speed over wifi and I have to hard wire everything, phones, tablets, laptops etc. How silly was this or I would have to hover over the router. When I told them VIRGIN and Community Fibre assures better speeds, I was told other broadband providers are disingenuous in their advertising. The customer services has a lot to be desired. I would not touch this company, unless of course you want a headache, or hardwire all your devices.
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2023-07-20
- Comments
-
They lie about their outages. I have reported outages and they just delay and delay on the phone until the service comes back up and then claim there is no outage to report.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-19
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-10
- Comments
-
13 weeks after the initial call to change company (why did I decide this??!), 30+ calls and 4+ hours in the phone with them, there is still no service in this house.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-07-05
- Comments
-
I would have given 0 stars if there was an option. Hyper Optic is a fraud company who steals their customers money by luring them into deals by providing misinformation. They are highly unprofessional and their customer care lies to you on every call.
Firstly they tricked me into getting a contract by misinforming me that I will not get any penalty if I move to an area where hyperoptic doesn't provide service. As soon as I took the contract and when I informed them that I would need service in the new area they levied a charge of £61 on me for breach of contract. Later, when I was about to terminate the connection, they gave a misinformation that if the new tenant for my apartment takes a contract with them , I will not be charged any penalty.
After two days, when I informed them that the new tenant has agreed to do so, they lied again that they cannot waive my charges as there is no such policy. I have a written email from them accepting that they provided misinformation to me. How can they be such a big liar and steal people's hard earned money by luring them to get customers? This is a fraud and not fair to customers at all.
First tricked me into getting the contract and then tricked me into getting the new tenant into a new contract.This is a world class fraud on their part.
They are a fraud company and I hope my review helps innocent customers to save their money and not fall in the trap.
- Location
-
- Location
- Reading
- Reviewing
- Hyperoptic
- Date
- 2023-06-27
- Comments
-
Overall very satisfied. I have consistently fast speeds for more than a year now, works without a glitch.
I highly recommend Hyperoptic.
- Location
-
- Location
- Bristol
- Reviewing
- Hyperoptic
- Date
- 2023-06-27
- Comments
-
I wish I could give this disgraceful company lower than 1 star. Their customer service is the worst I have ever experienced. Their staff are rude and just talk over you, whoever trained them needs to be fired! They are also very incompetent, I called their "customer support" line and was told something different every time I called. Each "advisor" providing contrasting information, one of them even suggested I google the problem myself!! They sent out an engineer to my flat who didnt even work for them and turned up without the correct tools for the job! They didnt even apologise for wasting my time. They price is a rip off. PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS
- Location
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