225 Customer Reviews over 6 pages
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- Location
- Neen Savage
- Reviewing
- Airband
- Date
- 2019-11-25
- Comments
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Fantastic support from start to finish.
Installation was a breeze (despite the height and access to our property being a challenge). Ed, Dave and Jim were brilliant.
Now enjoying speeds of 50MB download and 10MB upload (compared to 2MB and 0.5 upload on a good day with BT).
Very VERY happy
- Location
-
- Location
- Henley-on-Thames
- Reviewing
- Airband
- Date
- 2024-01-06
- Comments
-
Absolutely useless. Now 4 days with no broadband and zero communication.
Avoid Airband.
- Location
-
- Location
- North Wales
- Reviewing
- Airband
- Date
- 2022-07-17
- Location
-
- Location
- Didcot
- Reviewing
- Airband
- Date
- 2022-04-29
- Comments
-
Constantly struggling to connect.
Can never get hold of anyone to sort out the problem.
- Location
-
- Location
- south Shropshire
- Reviewing
- Airband
- Date
- 2021-10-31
- Comments
-
Brilliant speed 200+MBS.
The problem is Airband ISP has been noted as a spam generator so we cannot use their ISP thankfully we also still have the BT copper wire so we are using that to send and receive emails. Not funny when running a number of companies in a very rural area and Airband is the only option for fibre comms.
- Location
-
- Location
- Welshpool
- Reviewing
- Airband
- Date
- 2020-02-19
- Comments
-
After years of slow (1 Mb average) broadband speed and even worse customer service from BT I have recently had Airband installed and albeit very early days so far I am delighted. The service I had from the installers(Nathan and Ed )was nothing short of first class.Nothing was too much trouble and with me not being particularly computer savvy they were so patient and took time to explain everything in detail. Its too early to mark reliability but very pleased with everything else.
- Location
-
- Location
- Somerset
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
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Unfortunately I cannot give any stars at the moment regarding speed and reliability as we won’t start using your service until the first week of January 2022 . But hopefully you can give me a 5 star performance
- Location
-
- Location
- Highley but very rural
- Reviewing
- Airband
- Date
- 2022-03-08
- Location
-
- Location
- Wem Shrewsbury
- Reviewing
- Airband
- Date
- 2021-12-14
- Comments
-
Very poor reception takes ages to load programs, always breaking down!!! your always updating the system but it never helps… feeling very let down by your aero
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2023-06-26
- Comments
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Intermittent service,extremely slow speeds, it was much better when we first moved to airband. Currently have an outstanding fault for over a week with no feedback from airband on what the problem is and how long it will take to fix
- Location
-
- Location
- Highley
- Reviewing
- Airband
- Date
- 2023-11-09
- Comments
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Moved to Airband as they where able to offer me faster broadband and better service than BT have been able to. Service from Airband has been great since install, yes there have been small outages at time but that's the same with any broadband provider. Speed has been as sold Fibre 150 (150Mbps download with 50Mbps Upload). Airband also kept there promise of refunding me the early exit payment when I cancelled my old BT service. Customer service have been very responsive to any query's I have had about the service, billing etc. very happy with it.....
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2022-11-22
- Comments
-
Only been with you for 8 weeks and had poor wifi service (it’s been down more that up and running). Currently had no wifi for 5 days. Despite calling and raising 2 support logs, have been given NO idea when issue can be resolved and the support team doesn’t even care
P. No one ever responds, despite your website saying you will, and I’ve been charged in advance for the pleasure of no service. Really wish we’d stayed with our previous provider albeit poor/slower download speeds. It very rarely left us with no service at all. Surely your service is therefore not fit for purpose and I should be able to cancel under Trading Standards without penalty. I’ll certainly be cancelling the standing order! I wouldn’t bother with this company until they can provide established evidence of their service, oh, and they sort out their customer focus as presently it’s non existent!
- Location
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- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2024-02-01
- Comments
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When the fibre service is good, it is very good, but more often than not, the network goes down. Airband run a monopoly in rural areas and don’t lift a finger for the first 5 days. 3rate service from a fourth rate business.
- Location
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- Location
- Ludlow
- Reviewing
- Airband
- Date
- 2020-08-27
- Comments
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Speed is good but unreliable, although it doesn't often drop out, the speed is rarely what we've been told to expect. Customer service is alright once you make it through the telephone system, however in our experience this has taken 30 minutes of hold music on average. We have also had support tickets ignored twice, resulting in no call back from airband. This has left us very disappointed with their communication services. Installation was quick and efficient, no problems there.
- Location
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- Location
- Letcombe Bassett
- Reviewing
- Airband
- Date
- 2022-11-10
- Comments
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A band have been sending regular emails for nearly 2 years now promising, imminent installation. Finally when queried, they informed me and others in our village said it’s not going to happen any time soon probably another year and a half it seems. Given all the correspondence prior to this, it seems to be gross incompetence. No I definitely would not like to sign up to them
- Location
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- Location
- Claverley
- Reviewing
- Airband
- Date
- 2019-08-28
- Comments
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Fantastic install by Jaco he took care and talked us through everything he was doing, very pleased however the customer service side of this company let's it down we have to make several phone calls and nobody really knows what's going on and not very enthusiastic to help. Hope if I have a problem with my broadband they are better, fingers crossed.
- Location
-
- Location
- Charlton Hill
- Reviewing
- Airband
- Date
- 2020-01-30
- Comments
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We are in a difficult to connect location due to surrounding trees and hills, so it took a lot of careful work for the installation team to get a good signal. Glad to say they didn't give up and came back with an even bigger cherry picker to get the height needed. All working well now thanks to Ed, Dave and Gregg.
- Location
-
- Location
- West Somerset
- Reviewing
- Airband
- Date
- 2021-03-16
- Comments
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Extremely unreliable, most of the time our speeds are around 15Mbps when we pay for 40 Mbps. Speed only as per contract first light in morning, by the evening we are lucky if it gets to 10Mbps. Connection impacted by rain, even a little drizzle of light rain and the speed collapses to the same as BT land lines can offer (5 Mbps).. Their support is awful, you open ticket after ticket but no one answers apart we are "working on it" or its still open, but nothing seems to get fixed or better.
If we could switch we would instantly but Airband have the monopoly in our area where BT will not provide a service.. God help West Somerset now that the Government setup of "Connecting Devon and Somerset" have made Airband the supplier in the rest of our area.
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2020-06-30
- Comments
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Installation happen in winter months and we had been delighted to have more then a dial up speed. Unfortunately in spring we had experience drop in speed and at times nothing at all. Just over a week ago we were left with nothing for over a week.
The problem we were told was due to the new growth of foliage on trees and the lack of engineers who apparently did not communicate to head office. However, after speaking to engineers they only express the pressure of installing new customers regardless of the location or in their option are going to have issues in the future.
Customer services is not consistent, there has been one person I would always ask for as he was honest and didn't palm me off. The team leader in tech is a joke. Managers do not get involved until you quote your rights.
I have been able to get out of my contact and have insisted and recieved a full refund on installation and the cost of the router.
A complaint has been raised and I await response.
I wish I had done my research as the reviews for this company only show that they lack in honestly and customer service is shocking!
- Location
-
- Location
- paignton
- Reviewing
- Airband
- Date
- 2023-09-28
- Comments
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only just been fitted but so far seems very good and all your staff were excellent
- Location
-
- Location
- Shrewsbury
- Reviewing
- Airband
- Date
- 2023-11-06
- Comments
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Placed order weeks ago and still no date for getting service
- Location
-
- Location
- Hidden Valley Caravan Park
- Reviewing
- Airband
- Date
- 2023-09-26
- Comments
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I have had no problems with Airband, When I have had to phone them will a broadband issue they have always been very helpful and polite.
I am very happy with their service.
- Location
-
- Location
- Welland, Malvern, Worcestershire
- Reviewing
- Airband
- Date
- 2021-01-05
- Comments
-
Almost a year ago Airband told us to 'expect to see [their] vans and teams out and about'. After months of delays and excuses they advised in June we could expect an ultra fast connection by the end of the month. Then silence until mid-October, when we were informed 'Once the network has been audited we will then be commencing home instals'. On 11th November "We have begun installations in Welland...we aim to get most of them complete this month". On 17th December Airband told us to expect a visit from their engineers the next day, which indeed happened, only to report they were unable to trace the route of the underground pipe carrying the BT line up to our house, into which the fibre optic cable was to be inserted. So we arranged for this to be excavated, thinking there must be a bend or blockage, only to reveal it was straight and undamaged. After two more visits, on 23rd December Airband's team finally were able to make the connection and demonstrated it was capable of delivering circa 250 Mbps - spectacular! Our euphoria didn't last long, as the next day the top speed we were getting was 40 Mbps. Our contracted speed is 150 Mbps. Then it dropped out completely and I spent a day trying to reconnect, via their supplied router that may or may not have been the cause of the trouble. In any case it is a discontinued model, and as another of your correspondents has said, their routers are 'dreadful'. I wanted to view connected devices but didn't know what user name was needed, so raised a support ticket asking for details. The reply was "Unfortunately router access is difficult on a fibre connection" for reasons that were not given. I am still awaiting clarification. Meanwhile, 5 days later, I continue to be without a high speed connection, having had to reinstall my old router and connect it to the BT broadband service that fortunately I have not yet cancelled, Airband's last message being a stereotyped "We're still working on it". Draw your own conclusions!
- Location
-
- Location
- Audlem
- Reviewing
- Airband
- Date
- 2023-10-18
- Comments
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Bad bad service.3 weeks after confirming services with airband I’ve heard nothing other than an email confirming they want money. I would not recommend this business:
- Location
-
- Location
- Xxxxxxxxxxx
- Reviewing
- Airband
- Date
- 2021-05-27
- Comments
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This Company is rubbish!!
They sent you un-qualified fibre engineers to the field to do the work, half of them DNT understand the work.
They promise you better speed which is a scam.
NEVER USE THIS COMPANY IN ANY MEANS FOR BROADBAND SERVICES.. Bt openreach will be the BEST in that field of work and service ...period
- Location
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