225 Customer Reviews over 6 pages
-
- Location
- Cheshire
- Reviewing
- Airband
- Date
- 2023-10-02
- Comments
-
Airband:
From Network Build, Installation to Solutions, Airband have been outstanding.
The teams on the ground are the public face of the company and their professionalism, customer support and dedication to deliver the service is an example to the ‘Giants’ of the industry.
- Location
-
- Location
- Ludlow
- Reviewing
- Airband
- Date
- 2021-02-11
- Comments
-
Excellent service. Very adequate alternative to FTTC after BT bypassed our area for fibre rollout. Easily achieves the promised 40/10 speeds and reasonable latency. Occasional drop-outs but otherwise an excellent service. Very quick and painless install. Helpful installers. Good customer services and billing teams. Highly Recommended. Sign up in confidence!
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2022-12-06
- Comments
-
For anyone considering using this shower. Dont, really, dont, I have been trying to get someone to sort out the intermittent service for 6 weeks!!! Not one person has bothered to get back to me to explain the tech issues or when it will be resolved. I can't watch streaming TV as it cut outs every 20mins. Dont be fooled by thinking getting internet over the airwaves will resolve your current internet issues. It wont. I could just about accept that they have tech issues if someone bothered to speak to me and helped, like someone cared. But they dont. Steer clear klaxon.
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2021-12-19
- Comments
-
SOO much better than BT
We moved to Airband fibre as soon as it became available after years of poor Broadband service and reliability from BT
Airband fibre has been mostly very good but with a few network issues - hopefully just teething problems.
However, when you do have problems, their service is excellent - you can quickly talk to a local person who can fix things whereas with BT you end up waiting hours to talk to a call centre in India who do nothing… !
- Location
-
- Location
- Defford
- Reviewing
- Airband
- Date
- 2023-09-29
- Comments
-
Staff are extremely helpful and answered all my question without the need to refer to a.n.other.
Airband provides an excellent service.
- Location
-
- Location
- Oswestry Shropshire
- Reviewing
- Airband
- Date
- 2023-05-04
- Comments
-
A truly demoralising, and testing experience. Paying for the 300mbps service. Had installation on 20th April in the SY10 7PN area (Oswestry). Within 24 hours the service dropped to zero for about 5 hours, on a saturday. Calls to the service line only routed to an answerphone. I got a text eventually telling me they were aware, before text notification and service resumption early evening.
Since that date I have started to keep a log and I can report I have had 100% outage for periods of between 4 and 6 hours on no less than nine occasions, and we are today on 3rd May. Generally during daylight hours, not at night, though I have noticed outages during very small hours of an hour or two. I work from home, and when the service starts to fail, during the day, I now follow a procedure - call the callcentre to log a report; and swiftly decamp to a friends office with my laptop. The callcentre staff, when you can get to them (in the week in normal opening hours - its not a 24 hour helpline despite the sales blurb) are helpful and decent, as were the installing engineers, but the end user experience is horrendous. Trying to work from home, I am exhausted and deeply worried - I am amazed at the sheer audacity of the management and administration teams that they can do this to customers.
- Location
-
- Location
- Archery Fields, Battlefield, Shrewsbury
- Reviewing
- Airband
- Date
- 2021-02-03
- Comments
-
The speed is not what they promised! My contact was ultra fast Broadband with150 MB download and 50 MB upload. During the day hardly it hits 30 MB and 20 MB upload. Also it's not very reliable and have had loads of disruption during my video calls. I wish I've had another option to switch but to be fair until competitors are in my location you'll be okay with normal broadband instead of this mockery of so called ultra fast Broadband
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2021-01-12
- Comments
-
This company is a complete joke! Was told to expect great things from Airband themselves as we have poor broadband in our area and that they pride themselves on great service for rural customers! Well we had 1 week in November (after installation) where it worked perfectly, speeds we have only ever dreamed of). Rapidly went down hill, intermittent service and then down completely. I counted 18 telephone calls to various numbers, 8 e-mails and not one of them was replied too. Every time I had to leave my number for someone to call me back - that never happened. Finally got through to someone that said they couldn't guarantee their wifi signal and that I had to purchase a booster! I don't think so!
- Location
-
- Location
- Exeter
- Reviewing
- Airband
- Date
- 2023-11-01
- Comments
-
Since using Airband for our internet we regularly get good service, a recent outage was dealt with quickly.
- Location
-
- Location
- Calverhall
- Reviewing
- Airband
- Date
- 2020-12-19
- Comments
-
This company now is getting a bit like a sick joke, they don’t appear to have a conscience about their lack of service they provide. There must be some issues with trade descriptions too. The reason I type this review is to ward people off from this tin-can provider. I am receiving right now and have been all day speeds slower than1.5 Mbps. To a lay person this is tortoise speed Airbands strap line is ‘High Speed Internet’ which especially today, to me, is farcical. I contacted their out of hours service in South Africa. I was advised that the problem will be dealt with soon. II got a standard email stating’ we are on to it! I have heard nothing else since. A load of hot air if you ask me. It is obviously infuriating. Please tell all about this company. They do not provide a consistent and satisfactory service
- Location
-
- Location
- Calverhall, WHITCHURCH
- Reviewing
- Airband
- Date
- 2020-12-13
- Comments
-
The more people who subscribe to this provider, the worst it gets. I have been with them for over a year. They do not provide a consistent broadband speed. As I type this my internet has ‘ dropped-out’ twice. I rang their support which appears to be in South Africa, out of hours. I do have knowledge of the service they provide, technically at times of high usage the system beamed to our locality cannot cope. It’s getting worse. I have raised it with Ofcom in the past and they asked me to monitor the speed. I think it may be a good idea to set up a monitoring group. As the speed problems an the companies claiims of profiting fast internet connections is not true all of the time
- Location
-
- Location
- North Devon
- Reviewing
- Airband
- Date
- 2023-06-26
- Comments
-
Ordered a fibre connection back in 2021 with an expected connection within 3 months. Still nothing. I totally back all the other reviews. Customer service is non existent, tickets raised mean nothing. No call backs ever. I have emailed the community support team and have nothing back. Absolute shower of sh1te. I am a carer for my wife who has incurable cancer and have to walk her to the garden to use 4g for conference calls to oncology which airband are aware of. Still absolutely no response or indication of projected connection time frame 2 years on. !!!
- Location
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2021-01-21
- Comments
-
WARNING. This glossy company don’t provide the service you pay for. Short and sweet I have spoken to Ofcom who were very helpful and advised I make an official complaint. Airband are ignoring my communication contravening their complaints procedure. They have eight weeks to resolve problems. Ofcom advised if you are not happy complain to Airband and this should es a late the situation.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2022-12-24
- Comments
-
Terrible support
No internet, I have raised a support ticket every day for 2 weeks and called many times
No call backs, no email updates, in fact, no confirmation of any kind that I have raised an issue
Promises of call backs come and go, with no callback
If you need a service you can rely on for business and streaming DO NOT use Airband
- Location
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2021-11-23
- Comments
-
Airband have just done some updating at their site that provides me with a line of site supply to a dish on my chimney. For rural broadband the connection is exceptionally fast peaking today after maintenance with an upload speed of 42.35 Mbps and an upload of 10.76 Mbps. To the uninitiated that is a really good speed which means no buffering, faster uploads and you can run programs/ games that require a high speed to work. Great service at an affordable price.
- Location
-
- Location
- Shropshire
- Reviewing
- Airband
- Date
- 2023-02-15
- Comments
-
Be careful if you choose this ridiculously unprofessional service
1 Slow speeds at peak times
2. Non existent customer service
3. When making a formal complaint they don’t give you updates
4. If you get in touch with customer service and can’t get through which is the norm. they have a call-back system. They never get back to you.
5. They send you emails stating they have been in touch with you via landline. This isn’t true and I have the evidence they didn’t try to call me.
Other subscribers appear to be also annoyed by these tactics. I would advise you contact them via Twitter copying in Ofcom. Ofcom have responded to my observations and are interested in finding out more.
- Location
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2019-12-15
- Comments
-
Ofcom are monitoring these services. My advice would be to do regular speed-checks through the day and if the subscribed mbps isn’t reached then inform Ofcom presenting them with your speed check records. The company certainly needs a lesson in customer relations as well
- Location
-
- Location
- North Shropshire
- Reviewing
- Airband
- Date
- 2023-10-10
- Comments
-
Once the install started top marks
- Location
-
- Location
- Tiverton
- Reviewing
- Airband
- Date
- 2023-12-12
- Comments
-
Not an easy or straight forward installation. Every member of the team we had contact with were 'can do' and very professional. In a world where service is not always great, Airband stood out thanks to its people on the ground.
- Location
-
- Location
- in Worcestershire
- Reviewing
- Airband
- Date
- 2021-05-14
- Comments
-
Intermittent surface and appalling customer service. Left without internet frequently for 5 working days whenever there is a disruption. Customer service and technical support team lies, fails to communicate and says things like they're monitoring the lack of internet to our house (meaning they're doing nothing.) Rubbish, wouldn't recommend if you need reliable broadband and being lied to constantly makes you angry.
- Location
-
- Location
- Cheshire
- Reviewing
- Airband
- Date
- 2023-10-16
- Comments
-
Admin a bit sketchy at times, but once the installation was scheduled, the engineer was competent and experienced and one of the most efficient I have have seen.
- Location
-
- Location
- South Oxon
- Reviewing
- Airband
- Date
- 2023-12-08
- Comments
-
Excellent installation, efficient, extremely helpful, well presented engineer and faultless service for set up. Highly recommend.
- Location
-
- Location
- Very rural Devon
- Reviewing
- Airband
- Date
- 2022-02-10
- Comments
-
Very happy ... seamless process to install and stable fast service! Can't ask for more.
- Location
-
- Location
- Upton upon Severn
- Reviewing
- Airband
- Date
- 2023-10-17
- Comments
-
Wonder full service up and running in
less than a week.
- Location
-
- Location
- Ilfracombe
- Reviewing
- Airband
- Date
- 2023-10-04
- Comments
-
Very friendly engineer. Explained everything.
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2021-02-10
- Location
-
- Location
- Arley
- Reviewing
- Airband
- Date
- 2019-12-08
- Comments
-
Has been installed for 6 weeks and very pleased so far.
Consistently get 40+ mbps at all hours.
Big improvement on previous.
- Location
-
- Location
- Exmoor
- Reviewing
- Airband
- Date
- 2018-03-16
- Comments
-
Great idea and technology. Unreliable and lousy customer service
- Location
-
- Location
- Holsworthy Devon
- Reviewing
- Airband
- Date
- 2020-07-08
- Comments
-
Ok.... so we are by no means up and running yet. Just signed up to Airband so unable to comment on the speed or reliability. However, If the service is as good as the great help given by Jack (airband advisor) hopefully we are on to a winner! Thank you Jack for your informative professionalism and help. Looking forward to Airband as our new provider
- Location
-
- Location
- Devon
- Reviewing
- Airband
- Date
- 2022-07-04
- Comments
-
Please can I give nil stars? Very disappointed. Frequently crashes. Messages saying "DNS Server cannot be reached" and "No Broadband Connection". Have tried email and phone contact with Airband but received no practical help. I've decided to ditch the hassle and cancel whilst still within the 30 day cooling off period.
- Location
-
- Location
- Somerset
- Reviewing
- Airband
- Date
- 2023-12-14
- Comments
-
We have the 4G broadband, which is OK for much of the time but sometimes hangs up. The engineer who came was excellent and it has improved. We are really keen to get fibre and hope Airband can sort this out as soon as possible.
- Location
-
- Location
- Exeter
- Reviewing
- Airband
- Date
- 2022-12-27
- Comments
-
No internet for 3 weeks now. Including all over Christmas, which has been so disappointing for my children who got games they haven’t been able to play for Xmas & have run out of mobile data on their phones so couldn’t message friends and family merry Xmas.
We are paying more for extra mobile phone data & wasting a sky & Netflix subscription as we can’t watch anything.
I’ve called and emailed so many times. Always get told they’ll call you back but no one ever does. Three weeks! I don’t even know what else to do now. That many calls and emails logged and an official complaint, and still no one gets back to you.
DONT GO NEAR THEM. Terrible terrible customer service.
- Location
-
- Location
- Worcester
- Reviewing
- Airband
- Date
- 2018-03-29
- Comments
-
The connection constantly drops out, if the weather is slightly bad rain or wind, forget it the connection will fail.
Always slow streaming movies is out the question you will be lucky to be able to send an email.
- Location
-
- Location
- Barwick iddesleigh
- Reviewing
- Airband
- Date
- 2024-01-18
- Comments
-
Internet seems to be slow in the evening barely able to load a film on tv.slightest wind and internet cuts out completely.
- Location
-
- Location
- Upton Upon Severn
- Reviewing
- Airband
- Date
- 2021-12-08
- Comments
-
A bit slow to get the appointment sorted out but following a call from me they got it sorted out very quickly. The guys who installed the kit were very good and work through a few of the issues they encountered during the install and got it sorted. We pulled the cable into a corner of the house on advice that we could use a second router that was “in the back of the van” to ensure that we had the whole house covered. Well there was no second router so I currently don’t have the coverage I wanted so will need to sort that out, so bear that in mind when you do the installation of the access point because that is permanent! That is the only real negative point of the experience so far, the speeds look great and the Linksys router has good capacity for lots of devices. Overall a good start with one issue to sort out but definitely recommended.
- Location
-
- Location
- Tarrington
- Reviewing
- Airband
- Date
- 2018-05-16
- Comments
-
Had Bt 1.2M !!! now have 31M. :)
- Location
-
- Location
- devon
- Reviewing
- Airband
- Date
- 2020-12-03
- Comments
-
We had been with wild west, then onto airband for 4+ years. On the whole quite pleased with speed and reliability compared to our old BT service. That was until service was cut off to our village with no warning. Thought the system was just down but after 24 hours rang to be told to get our broadband from somewhere else! Switched back to BT now and the speed seems as good as airband but we had over 2 weeks without internet because we and the others in the village were 'hung out to dry' NOT IMPRESSED
- Location
-
- Location
- Winkleigh Dervon
- Reviewing
- Airband
- Date
- 2021-11-26
- Comments
-
Friendly and helpful service is let down only by reduced bandwidth which is more often around 30mbps (and at times even less) rather than the 40mbps advertised. Quite expensive but is reliable overall.
- Location
-
- Location
- Herefordshire
- Reviewing
- Airband
- Date
- 2021-08-24
- Comments
-
I can't imagine why public money has been given to this truly incompetent company. We have a permanently intermittent service but Airband are in total denial! I guess they realise they are bad but they have NO COMPETITION so absolutely no incentive to provide a half decent service.
- Location
-
- Location
- Swindon
- Reviewing
- Airband
- Date
- 2023-04-12
- Comments
-
We have been without broadband for six days now and I can get no-one at Airband to answer calls or reply to emails, the customer service appears to be non-existent. At the moment they are the only FTTP supplier in our area but based on this experience as soon as it opens up to other companies we will consider changing as we are not happy with this treatment by Airband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Airband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Airband.