179 Customer Reviews over 5 pages
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- Location
- South witham
- Reviewing
- TenTel
- Date
- 2017-04-17
- Comments
-
Very disappointed that I have never received the services promised when I signed up. Speed is very slow wouldn't recommend to my worst enomy
- Location
-
- Location
- Southampton
- Reviewing
- TenTel
- Date
- 2015-08-05
- Comments
-
Customer service is great, contracts are flexible. Speed is terrible, compete waste of time.
- Location
-
- Location
- Southport
- Reviewing
- TenTel
- Date
- 2017-02-28
- Comments
-
Excellent customer service. Flexible contracts. Good connectivity and reliability.
- Location
-
- Location
- Southwest UK
- Reviewing
- TenTel
- Date
- 2016-12-20
- Comments
-
A friend of mine has been with a number of major suppliers and had various problems that took a bit too long to sort out eachtime.
Tentel are my 1st go with broadbank and I have been impressed with great data speed and their customer service. They answer the phone quickly and any questions with full knowledge eachtime!
Haven't had to ask about or try to sort a problem with Tentel in all of 2016....because there hasn't been one!
Many thanks to Tentel, who are friendly and very flexible!
- Location
-
- Location
- Stratford-upon-Avon
- Reviewing
- TenTel
- Date
- 2017-04-04
- Comments
-
14 day's for activation and even after 18 day's we didn't get it!! Worst service and didn't expect in UK. As we tend to compare things, we have far better service in Bangalore for broadband. We took this only because of less number of months for contract n regretting it badly. Hope UK govt simply ban this provider.
- Location
-
- Location
- Suffolk
- Reviewing
- TenTel
- Date
- 2016-03-08
- Comments
-
Dreadful
I needed broadband for a short period so TenTel seemed to tick all the boxes. The online application was easy but it all went downhill from there. They said my property didn't have a phone line (there is one there) and I would need an engineer to visit. booked a day off work and then after I had left work for the day they contacted me to say they wouldn't be turning up next day but 2 weeks later. So a lost day at work and they propose an installation nearly a month after I first applied. Cancelled my contract and asked for a full refund. Would not recommend this company to anyone.
- Location
-
- Location
- Sunderland
- Reviewing
- TenTel
- Date
- 2017-07-01
- Comments
-
Pathetic provider should be able to leave 0 stars. Sooooo slow took nearly 3 days to upload a game on xbox 1. Yes it's cheap but it's garbage. Looses connection all the time even with etherent cable in. AVOID
- Location
-
- Location
- Surbiton
- Reviewing
- TenTel
- Date
- 2017-06-22
- Comments
-
Tentel isby far one of the worst boradband company I have ever experienced in UK. Sales service was fast nevertheless customer service were outrageously bad. I look forward to finishing my 12 months contract. I will never return to them in the future.
- Location
-
- Location
- Surrey
- Reviewing
- TenTel
- Date
- 2016-04-28
- Comments
-
They charged me for an engineer visit that never happened, despite me taking time off work for it (£108 +VAT!!). They said they would refund me the downtime because my internet did not work for 1 month, they didn't. Do not even think about going anywhere near this company! Avoid at all costs!
- Location
-
- Location
- Swansea
- Reviewing
- TenTel
- Date
- 2017-03-13
- Comments
-
Always nice customer service. Good that you don't have to sign up for 12 months.
- Location
-
- Location
- Todmorden
- Reviewing
- TenTel
- Date
- 2015-08-26
- Comments
-
We've been using TenTel for 4 months now and everything is perfect, we are on the unlimited internet package and we pay about £25 a month which includes our landline rental. We've never had any down time, we had a slight problem on set up and the customer service team was easily contactable, very friendly and talked us through it so we were online in no time. The download speeds are great, large 800mb files download in less than 15 minutes, so it's perfect for nextflix and youtube or any other download/streaming sites.
The main advantage and probably the reason you're looking into them is that you are not held by a contract, which makes it relatively risk free to give them a try.
Bottom line: Fast internet, great customer service, no ties.
- Location
-
- Location
- Truro
- Reviewing
- TenTel
- Date
- 2016-11-03
- Comments
-
STAY AWAY, this is a truly shambolic company it should be renamed as Ten Hel. Save your time and money.My list is too long to mention.
- Location
-
- Location
- UK
- Reviewing
- TenTel
- Date
- 2016-05-08
- Comments
-
After months of thinking about leaving Tentel I spoke to customer support which I previously dreaded. Most of the previous calls felt like talking to an uninterested robot.
A chap called Andrew I think, resolved a dispute that had been sitting around for months in less than 15 minutes.
Would now recommend Tentel and will only deal with that Customer support member from now on!
- Location
-
- Location
- UK
- Reviewing
- TenTel
- Date
- 2017-01-18
- Comments
-
Whatever you do in life DO NOT USE THIS COMPANY.They are call centre cowboys a complete sham of a company.So many hidden charges,a non existent signal,not One engineer visit in Six months!This company has cost me time and money for an appalling service.Never ever ever consider using them.And i thought BT were poor,Tentel are verging on criminal.Never use them.
- Location
-
- Location
- Wales
- Reviewing
- TenTel
- Date
- 2016-08-05
- Comments
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Run!!! I wish I had.. I left them as we where moving , did everything by the book... Gave Tentel 30days had an email from them saying sorry your leaving us. Anyway after 30 days all tentel services stopped a few days after we moved. Later in the month a could see tentel had taking money from my account ( with the move I had not told my bank to cancel the dd, but than I shouldn't have to do that anyway) rang up tentel to be told they're very sorry and i would get my money back ( 5 month later I have not had any money back from them ) but it didn't stop there they are still trying to take money from my account every 2 weeks.!! Everytime I speak with them they're very sorry and promise it will not happen again. Yet they keep doing it. They are harassing me wanting money I'm now having to get a solicitor to deal with Tentel. Stress no one wants when moving so if anyone is thinking about trying them DONT !!!
- Location
-
- Location
- Welshampton
- Reviewing
- TenTel
- Date
- 2016-08-21
- Comments
-
The slowest, most unreliable speeds ever.
Can't even stream the iPlayer, or Netflix in the lowest bandwidth. That's using an Ethernet cable as well!
I don't expect HD streaming, but this is ridiculous. I could even live with pixelated lowest resolution streaming, but tentel can't even manage that!
One saving grace is the customer services who have always been polite and courteous.
- Location
-
- Location
- Wolverton
- Reviewing
- TenTel
- Date
- 2017-03-13
- Comments
-
If only i could give half star to all of the above
I have had so do many problems with setting up my internet, phone line and broadband
I signed up in October 15th for a 6 month deal 17mbps promised speed if only that was true
They stated that my connection would start on the 25th October if only that was true
After weeks and weeks of speaking to management i finally received my internet 2 months later Christmas Eve i finally had it all set up then 3 days later what happens internet breaks they say it's probably a problem with the phone line that they fitted , the soonest they could send out an engineer was 3 weeks later, i was furious 3 months later i have had my phone line fixed 4 times with an average monthly cost for 4g has been around 35 on top of my Tentel fixed price of 5.99 per month ( but ofcourse that's not what they charge md, they charge me 30 a month and expect me to pay it then threaten me to cut if my service if not payed within a week
May not seem a lot for most people but i am a terminally ill man who is retired due to sickness i barely recurve 10 to myself after carers bills and what noy, the treatment they give you is unacceptable and they do not make you aware of this cost until the money doesn't come out if your account.
Believe me i promise you it will be the worst decision you ever make in your entire life
You will only get 0.5mbps upload speed (7mbps promised) and 4mbps download speed (17mbps promised)
- Location
-
- Location
- Yeovil
- Reviewing
- TenTel
- Date
- 2017-09-23
- Comments
-
Internet provider to absolutely avoid: really bad customer service, connection not working for a few weeks at the beginning, bad connection overall...
- Location
-
- Location
- York
- Reviewing
- TenTel
- Date
- 2016-04-05
- Comments
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I received very good customer service from Lee. He was extremely thorough and patient when setting my account. He definitely made me feel like an important customer. I am now looking forward to the installation phase and to receiving broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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