496 Customer Reviews over 13 pages
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- Location
- Winchester
- Reviewing
- SSE
- Date
- 2017-12-26
- Comments
-
I migrated to SSE/Daisy about a month ago and so far I have been very pleased.
The steps from sign-up to connection were clear, easy and communicated well. In fact I was surprised how easy connection and setup was and I successfully attached all my devices in very short order.
I have found the router to be fine and even to have more range and stability than my previous BT Home Hub.
As for speeds, these have increased and my connection is much more stable than I had with BT, despite the cable infrastructure being unchanged. I livein a rural area and so do not have fibre.
Previously, I achieved speeds around 13.3 Mbps/0.87 Mbps. Since migrating I have a stable connection of around 14.7 Mbps/1.07 Mbps. That's a significant increase just for changing providers.
Additionally, the connection is much more stable. With BT internet connectivity would freeze for some seconds several times a day every day. This has now gone.
All this for less than half of the cost BT were proposing with their latest price increase. I am also not locked-in to a long term contract 9only a rolling month).
So, all-in-all I am very happy. I cannot comment on customer service as I have had no occasion to use it. But, I have found in general that this is usually not good from ISPs anyway.
Overall, I think the standard of broadband service still seems a little hit-and-miss in the UK, depending on where you live and other factors.
I seem fortunate to have selected an ISP that is working for me.
- Location
-
- Location
- Winchester, Hampshire
- Reviewing
- SSE
- Date
- 2016-08-16
- Comments
-
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2016-07-07
- Comments
-
Great service and speed.Very satisfied.Broadband speed better that Virgin and half price.Recommended!
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2016-07-05
- Comments
-
Nearly switched from Sky until Sky advised to look at Fibre Broadband connection charge which can be from £30 to £60 approx. It's in the small print. Naughty as I thought SSE was above that.
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2018-10-23
- Comments
-
I read an Ofcom review of SSE broadband - they have one of the worst drop-out rates on their ADSL service, presumably to drive people to upgrade to the more expensive (nearly) fibre service. I contacted SSE about the number of service drop-outs I am experiencing (2 or more every day) and they said it was because I was using my own router - replacing with SSE's router has not improved the situation. I cannot wait for the contract to end to I can get out and use Plusnet which I use at another location and is much more reliable - even though this location is out in the sticks and the infrastructure is mostly on poles and is old and noisy. I couldn't recommend anyone using SSE for broadband.
- Location
-
- Location
- Wirral
- Reviewing
- SSE
- Date
- 2016-07-04
- Comments
-
Terrible customer services. Imagine being on hold for 38 minutes listening to cap crooners.. no wonder people hang up and come here to write reviews.
- Location
-
- Location
- Wisbech
- Reviewing
- SSE
- Date
- 2017-11-20
- Comments
-
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
- Location
-
- Location
- Wisbech
- Reviewing
- SSE
- Date
- 2016-03-29
- Comments
-
Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
- Location
-
- Location
- Withernsea
- Reviewing
- SSE
- Date
- 2021-05-18
- Comments
-
Brilliant broadband had bt didn't get a signal so went to sse and get service in every room would recommend to anyone
- Location
-
- Location
- Witney
- Reviewing
- SSE
- Date
- 2020-11-23
- Comments
-
I was promised speeds of 74Mb/s and out of all the time using SSE only managed a speed of 44Mb/s. And they then had the cheek to charge an exit fee of £84.00.
I would not recommend using their service.
- Location
-
- Location
- Wolverhampton
- Reviewing
- SSE
- Date
- 2020-05-27
- Comments
-
Broadband keeps dropping, calling call centre, THEY ACTUALLY CLOSE EARLY EVENING!!!! Can never get throught to them.
I tried live webchat....HA!!!! I was number 1 in the queue for over an hour.
My speeds were eventually down to 3...yes 3mps.
Awful.
- Location
-
- Location
- Worcester
- Reviewing
- SSE
- Date
- 2020-07-07
- Comments
-
SSE seem to think that Covid is a good excuse for no internet or very slow internet. Tried to phone may times no result tried customer service same result. I would advise you not buy if you do you will disappionted. It would be worth paying 120 pounds to leave
- Location
-
- Location
- Worcester
- Reviewing
- SSE
- Date
- 2016-07-22
- Comments
-
I was already to transfer to sse from sky.I had the welcome pacage come but no date for switch over.I was due to have my sky cancel within days.I rang bearing in mind I placed the order some 3 weeks ago.they could not give me a date for the broadband.so it would mean I could be without phone and broadband for weeks.I went back to sky after looking on these reviews.not very encouraging and done a deal for fibre optic for not much more.the good thing is no it eruption. Sometimes better the devil you know.in this day and age it should be straight forward.
Just do your homework customer support is a waste of your time 40mins to speak to someone who cannot help.I don't need the hassle.
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2017-10-22
- Comments
-
absolute rubbish carn't wait for the contract to end bad internet connection keeps dropping off line showing red light on router rubbish customer service expecting me to run a speed check every day for 3 weeks before they will change router as if i have no job or nothing else better to do, video streaming near on impossible got a much better service and internet reliability from previous provider before i changed to cable with sse
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2016-07-31
- Comments
-
speed, cheap.. and make a diffrence to talk talk...
- Location
-
- Location
- Worksop, Nottinghamshire
- Reviewing
- SSE
- Date
- 2017-05-04
- Comments
-
Customer service,
SSE don’t really host as an ISP they use Daisy Group at their backbone, now if Daisy customer service was picking up your call when you rang up you would be fine,
SSE customer service is a middleman so that is why they are not as clued up as you would hope for, responses are slow as they have to log a call with Daisy with a response time of 48 hours, could be shorter but would cost SSE so they would pass it on to you :-)
I had an issue a few weeks ago I rand a friend who works for Daisy and within 15 Mins was online again, now I know I’m lucky to have a contact but that's also the proof of the middle man.
Broadband speed
BB Speed is variable for Fibre / copper and fluxes between 48Mbps and 65Mbps FTTC 22 Meters from the Cab
Personal Note,
Great for the price you pay think my bill is £21 a month Inc line rental
- Location
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