1,452 Customer Reviews over 146 pages
-
- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-06-23
- Comments
-
Deviously was with talk talk who have terrible customer service and also a few technical issues. Ever since I moved to shell energy the wifi keeps dropping out and line speeds are super slow, no where near the fibre I am paying for. Two openreach engineers have visited, the last one saying they cannot find a fault in the line and the issue must be the router, since shell rent the line from talk talk. Shell initially refused to send me a new router but after contacting them again they agreed. Now wait g for new router to see if it fixes the intermittent and very slow broadband.
- Location
-
- Location
- Devon
- Reviewing
- Shell Energy
- Date
- 2023-06-23
- Comments
-
Been trying to close down Mum and Dads account as Mums in care and Dad lives with me now. The account is in Mums name so they needed proof that she was in care. I got the proof and sent it through email to shell, and not heard a thing back considering their generic email says “we will contact you within24/48 hours. That was 10 days ago. They are absolutely rubbish at replying and I’m worried that they will continue to send Dad bills although they’ve had plenty of warning as to his moving out date. Avoid shell energy at all costs
- Location
-
- Location
- London
- Reviewing
- Shell Energy
- Date
- 2023-06-21
- Comments
-
Late payment of about one week which I actually paid in full but shell have already taken my name to the credit agency which now affect my credit rating status
- Location
-
- Location
- Dorset
- Reviewing
- Shell Energy
- Date
- 2023-06-21
- Comments
-
Terrible internet provider. Unreliable connection, cuts out multiple times a day. When speaking with customer services you are constantly told there appears to be no issue there end.
Absolutely useless.
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Shell Energy
- Date
- 2023-06-21
- Comments
-
Cut off an 89 year olds phone line that was linked to his alarm - resulting in him being on a hard floor overnight for over 12 hours with no way if alerting anyone. The customer service is non existent and truly shocking! Even after speaking with various managers who endured it would be sorted and line in action asap, I call back and they deny all knowledge of any conversations-cowboy outfit through and through and absolutely no interest in helping no matter who you speak too! Please stay away from this company
- Location
-
- Location
- LLandudno
- Reviewing
- Shell Energy
- Date
- 2023-06-17
- Comments
-
Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill. Many phone calls where they had told me I hadn’t returned the router (I had) and several final bills which included charge for non return of router. I asked several times for correct bill and they eventually without warning referred me to collections agency. I called the agency immediately and they had the correct amount which I paid over the telephone immediately. Avoid this company Poor Broadband and extremely poor customer service.
- Location
-
- Location
- England
- Reviewing
- Shell Energy
- Date
- 2023-06-14
- Comments
-
A few months ago, I decided to get shell as it was one of the only suppliers at the time giving a fair price for providing gigabit speeds; however, I wish I hadn't. The internet connection is constantly dropping, can range from 2-3 times a day. A few months ago I complained and my issues were never resolved, no one had gotten back to me. They constantly lie and say that on their end everything looks fine, it's probably something to do with my devices. As I have thoroughly studied networking, I know for a fact the issue is coming from them. Additionally, their troubleshooting helplines know nothing about networking and when they claim they provide gigabit speeds, what they really mean is 300-600Mbps. I would advise against signing up to Shell broadband at all costs!
- Location
-
- Location
- North west
- Reviewing
- Shell Energy
- Date
- 2023-06-14
- Comments
-
No broadband or phone line. Engineer canceled without being notified. On hour for 1 hour and 20 minutes. Then just cut off.
- Location
-
- Location
- Yorkshire
- Reviewing
- Shell Energy
- Date
- 2023-06-08
- Comments
-
Utterly useless. Customer service uncontactable, endless overcharging, broadband speed less than 1/3rd of what they promised. Look elsewhere.
- Location
-
- Location
- Brighton
- Reviewing
- Shell Energy
- Date
- 2023-06-08
- Comments
-
So far great! OpenReach installed the fibre from the pole outside. Guy did a very neat job. I managed to connect my google nest directly to the fibre termination box. Speed is between 850 and 901. No complaints at all! Half the price of virgin.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Shell Energy are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Shell Energy.