445 Customer Reviews over 12 pages
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- Location
- London
- Reviewing
- Onestream
- Date
- 2023-09-13
- Comments
-
Terrible service and company.
I had a terrible broadband speed despite paying for a fast broadband.
Also the worst cancellation policy. They don’t have a simple fee to pay especially when you have special circumstances having to close your account.
I submitted a complaint but heard nothing back.
And there are no written prof of anything.
I am revolted by this service, the only thing they care about is to take my money.
Terrible
- Location
-
- Location
- Rugeley
- Reviewing
- Onestream
- Date
- 2023-08-21
- Comments
-
If you are thinking of going with Onestream, because the price on the comparison sites look good DON'T, it will cost you more in the end, before the end of my mom's contract, they started putting the price up, and now it's double what it was, and they charge you nearly £5 a month for Router rental, which i have never heard of before, you have been warned STAY AWAY!!!
- Location
-
- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2023-06-19
- Comments
-
They took unauthorised payments out of our account leaving us with no money for food. They were totally uncaring and unhelpful saying it would take them approx a week to reimburse us. Also said they had no provision for helping customers in financial difficulty. We are pensioners and they were rude and uncaring of a problem that they caused.
- Location
-
- Location
- High Wycombe
- Reviewing
- Onestream
- Date
- 2023-04-19
- Comments
-
Contractual trickery and subtefuge.
All my fault but leaves a nasty taste in the mouth. After a year I'd say the broadband itself was pretty reliable but not above the minimum guaranteed - more fool me for not doing something about it. Plus only at renewal did I notice the tricky way they added 'Onestream Assured' and took an extra £4/month for next to nothing. And cancelling was an awful experience which of course I didn't allow the 30 notice period for.
- Location
-
- Location
- Wirral
- Reviewing
- Onestream
- Date
- 2023-04-06
- Comments
-
Utterly dreadful. Very slow speed , can’t contact them and just had price increase to £28.50. Son pays less with SKY with literally 10x faster speed. Can’t even find out how long my contract is, will be off ASAP. Definitely contacting Ombudsman . Appalling company . Should be closed down
- Location
-
- Location
- DRIFFIELD
- Reviewing
- Onestream
- Date
- 2023-08-01
- Comments
-
Not very happy, wait to speak to agent for agesw and then get automatic cut off. Have phoned on many occasions to get bill adjusted correctly which is O.K. for a while and then it doubles so have to go thru the whole process again, Do not trust them at all , they don't care , it appears that they can take money out of your account without notice or advise on what it is for. Should have minus stars, it is a real worry that they can continue to do this, there is NO repeat NO standard of customer service!!!!!
- Location
-
- Location
- Barnsley
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
-
Without doubt the worst. I signed up as sounded a good deal, within a week my speed was down to on a good day 4mb but usually 1mb. I spoke to them and they would say wasn't a problem at their end. I upgraded my router at an additional cost to improve it. Didn't work was told by customer service I could cancel my contract. Moved to Sky where i now get 500mb for £10 more a month. Now Onestream are threatening me with CCJ for £192 that I will not be paying. Horrible company avoid!!!
- Location
-
- Location
- Uk
- Reviewing
- Onestream
- Date
- 2021-06-08
- Comments
-
Awful internet service AVOID
- Location
-
- Location
- Margate
- Reviewing
- Onestream
- Date
- 2024-02-06
- Comments
-
I'd give zero stars if I could. Awful, intermittent broadband and even worse customer service. Over 2 weeks without internet and still no resolution. Just terrible.
- Location
-
- Location
- West Midlands
- Reviewing
- Onestream
- Date
- 2022-10-24
- Comments
-
Dodgy company. Can't believe they are allowed to operate. Russian owned and not sanctioned! Why are they on comparison websites? I signed up to broadband, cancelled within 1 hour. Never got a refund and now they have started taking £29.95 out of my bank each month. This isn't even the amount I signed up for!
Avoid like the plague.
- Location
-
- Location
- Barking
- Reviewing
- Onestream
- Date
- 2023-05-05
- Comments
-
Onestream is the worst broadband provider in the whole of the UK. Avoid them by all means. The service is poor and when I moved house midcontract, they want me to pay £201 for termination of contract. Avoid by all means please.
- Location
-
- Location
- Leicester
- Reviewing
- Onestream
- Date
- 2022-05-26
- Comments
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Cancelled before the broadband service started and was still charged £15 they say didn't arrive into their account. Then charged another £30 for a Kaspersky subscription I never used! Literally con men.
- Location
-
- Location
- Carlisle
- Reviewing
- Onestream
- Date
- 2024-02-14
- Comments
-
Stay away from these. The absolute worst company I have ever dealt with.
They were on paper the cheapest broadband provider so decided to go with them.
First con to watch out for is McAfee which is an opt out service rather than the usual free trial so they took a good chunk of money out for a years service through direct debit which is totally wrong. Had to phone to get it refunded which wasnt terrible as they did offer callback.
Broadband service was not good at all its sync speed was slower than my previous 3 providers. It was also very slow to load websites and found when doing a DNS healthcheck the primary automatic DNS was bad so changed it to use public. Bills went up with the usual april increase but wasnt at all cheaper than my previous supplier.
Then got the contract is coming to an end email with my account number. This allowed me to access the portal as without the account number I had to ring again which was not happening. Found it has enrolled me in some BT protection cost. Was able to opt out on the portal which I wont benifit from as defiantly moving provider.
Then 15 days before the contract end they send me an email saying my broadband is going up to extorsionate costs and there is a 30 day notice period. Phoned to cancel and no callback function this time. Waited 12 minutes of hold music then silence and they hungup. Rang back and it was an 18 minute wait and got the same silence and now on again waiting to be answered.
Robbing con artists.
- Location
-
- Location
- oxford
- Reviewing
- Onestream
- Date
- 2024-03-28
- Comments
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They will help themselves to money in your account for no reason they have done that to me in the past, they never deliver on the speed they promise, they will for a short period then it will drop off not even hitting the minimum contract speed, (which you need to get them to write into the contract because again they will try not to do it.) I've got their 550-speed package available at 230 MB speed 10mb below the contract 240 minimum. customer service your be waiting 20 to 30 minutes. they're very deceptive like offering you a discounted rate but when it comes to the April increase that can bill 12.57% of the original discount. Be careful, its not the fact it few quid but that adds up and if all suppliers are at it, if you are happy with them helping themselves, and they will it seems like a no brainer but it will hit a nerve when you catch them in your cookie jar, also they will not inform me of any price increase so this April its officially 8.8 % all the whole rate not the discounted rate which I got out the agent, , works it extra £5 pm for me
- Location
-
- Location
- Warwickshire
- Reviewing
- Onestream
- Date
- 2022-03-22
- Comments
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This is the second time within three months that I am without internet service. On the first occasion, I was without service for four days. Currently I am without any service for four days and counting, with no idea when I’ll be able to reconnect. I have reported the incident as a technical fault on the website but no one has since followed up with me in the form of an update, nor was there an email confirmation of the logged ticket. Quite frankly, a pro-rata rebate does not compensate me for the downtime I experience during a outage.
The Openreach technician checked the line today and confirmed that the issue resided with the router.
If Onestream cannot guarantee a service available 100% of the time, this should be stated as such in the product offering. It would be very useful for me to know when I can expect outages such that I can make adjustments to my schedule accordingly. My over-reliance on internet services is sad but an unavoidable reality of the times we live in.
I must confess that I have never experienced such a poor level of internet service provision as I have with Onestream. Needless to say, the contract will not be renewed at the end of the term as I seek a service provider capable of providing a reliable uninterrupted service, and that offers telephone support at a weekend. Furthermore, how does Onestream expect a customer to speak with an agent via the echat service when their internet is not working?
Very disappointed in Onestream, and in myself for not heeding the warnings on customer review websites prior to committing to a contract with them.
- Location
-
- Location
- Takeley
- Reviewing
- Onestream
- Date
- 2020-01-22
- Comments
-
Shocking and Diabolic. I can't believe a company like this is allowed to operate. I run a business and had no phone or broadband for over 8 days. Customer service is disgusting and have still heard nothing after complaining 2 months ago. Avoid at all costs!!
- Location
-
- Location
- West Ealing
- Reviewing
- Onestream
- Date
- 2022-12-12
- Comments
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Avoid ! avoid !
Last three month they customer servise try best to sort out my line but no effort at all nothing come better.
Customer service awful waiting and waiting and waiting.
Never again.
- Location
-
- Location
- Brighton
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
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Criminals that need to be shutdown.
Unwanted optional extras that they don't allow to be cancelled.
Slow internet through out.
Over doubled my monthly payments at the end of the contract, but no way to contact them to leave.
Please, everyone in the same situation (I know there are many), raise your complaints as far as you can, including Ofcom. OneStream need to be shutdown.
- Location
-
- Location
- Telford
- Reviewing
- Onestream
- Date
- 2023-01-20
- Comments
-
Thankfully cancelled prior to connection, ascending prices, no mention of the McAfee and other add ons. Despite insisting I cancel still kept getting progress emails etc then a router turned turned up. Told them to return to sender then a long expletive filled email as I was at the end of my tether. Avoid at all costs, the reviews are true!!
- Location
-
- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-03-20
- Comments
-
Very unreliable service poor customer service. When you contact get told get connection speed when it so poor. My mobile provider is twice as fast. Very difficult to get information regarding leaving and details of account
- Location
-
- Location
- North petherton
- Reviewing
- Onestream
- Date
- 2023-06-01
- Comments
-
I had to wait three weeks for a engineer to come out to fixed the problem with my line and I was promised to get it fixed withing 48 hours can't wait to leave
- Location
-
- Location
- North petherton
- Reviewing
- Onestream
- Date
- 2023-06-03
- Comments
-
I had to wait three weeks for a engineer to come out to fixed the problem with my line and I was promised to get it fixed withing 48 hours can't wait to leave
- Location
-
- Location
- Houghton-le-spring
- Reviewing
- Onestream
- Date
- 2022-07-01
- Comments
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Truly awful.
I found out I've been overpaying yet was supposed to be 19.99 for 18 months. over £100 out of pocket.
40mins so far waiting on the phone. I've emailed on web chat 13 in the queue it claims.
YouFibre I have at my other house brilliant company. UK-based as well.
Onestream is useless. Sad to say they uk based. Do a discredit to us.
- Location
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- Location
- Glasgow
- Reviewing
- Onestream
- Date
- 2022-05-13
- Comments
-
Onstream practices Mid-contract rate hikes - my monthly bill went up 12%. So much for a price promise. They say that their terms and conditions allows for a RPI increase, but this is less than transparent and breaks the trust of the consumer. Even so, the RPI had gone up around 8% not 12%. Onestreams price offers are not to be trusted if they can change them mid-contract
- Location
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- Location
- Aberdeen
- Reviewing
- Onestream
- Date
- 2023-09-08
- Comments
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Would give zero stars if I could.
Might seem like a good deal now but it won't in 12 months time!
Were rubbish from the start when they sent me a faulty router, doubled the price during my 12 month minimum contract period (£19.99 to £39.99), then to £53/ month out of contract. Customer service is awful and the last person I spoke on the phone to was downright hostile.
Avoid.
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2024-04-10
- Comments
-
Had really good service from sign-up to speeds and customer service.
Would highly recommend!
- Location
-
- Location
- UK
- Reviewing
- Onestream
- Date
- 2023-08-09
- Comments
-
Based on my own experience I cannot recommend doing business with this Company at all. I was fully paid up until midnight on 31 July 2023 at which point my Broadband arrangement with Onestream was due to end.In plenty of time, I had earlier advised Onestream that I would not be wanting any further Broadband from them beyond Monday 31 July 2023 due to an extended trip overseas. Onestream did not like that at all and, in a fit of pique and without any prior notification, they unilaterally decided to cut-off my Broadband connection at the end of Sunday 23 July 2023.Not only did they not reinstate my Broadband connection at any time between 24 July and 31 July 2023, they have also not refunded me for the money that I had previously paid to them for that particular period.Such petulant behaviour on the part of Onestream speaks volumes about the sort of Company they are. In my opinion, not only is their behaviour immoral and unethical, it also illegal to extract full payment from a customer then not provide a full Broadband service for the complete month and also fail to reimburse the Customer for the period in question ie. their behaviour is that of an Organised Crime Gang - this was not an administrative error on their part, it was knowing, deliberate and intentional - they knew exactly what they were doing. It follows that one should think long and hard before entering into any Contract with this Company. Based on my experience and my perception, it seems to me that it is yet another Broadband company which, if it were possible to shake hands with them, you would have to count your fingers afterwards.
- Location
-
- Location
- Staffs
- Reviewing
- Onestream
- Date
- 2021-02-22
- Comments
-
Exceptionally terrible. I've been waiting 2 months for a service from them and they give me nothing but empty excuses time and again. Each time they promise they are doing everything they can, and week after week they do nothing. A truly useless bunch of wastrels. Avoid like the plague if you value your time.
- Location
-
- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-01-09
- Comments
-
Must be one of the poorest provider I have ever used, connection slow and often falls out.on contacting their office they check broadband speed and say everything okay???
- Location
-
- Location
- Folkestone
- Reviewing
- Onestream
- Date
- 2022-10-03
- Comments
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Since I've been with onestream for broadband wi/fi it always disconnects. I am constantly using my 4g on my phone any my Netflix is constantly buffering. Just got home from work and thought I would try and contact customer service but now out of hours. I'm a patient person but my patience has just run out.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Onestream
- Date
- 2022-08-22
- Comments
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Do not sign up with these people one stream, they will charge you with loads of hidden charges that are not made clear until they have your bank details. They then make it a difficult as possible to cancel. Their email is not even monitored.
- Location
-
- Location
- West Bromwich
- Reviewing
- Onestream
- Date
- 2020-02-19
- Comments
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been onestream and honesty customer service is first class, speed is as advertised, reliability is great, cannot say its gone down for more than a couple of hours in 2 years, was with plusnet for about 10 years and was nothing but problems whem i moved address, they couldnt even transfer my number after telling me they can do it, so now i have vonage for my number and onestream for my internet, both company's have been very helpful when i have had issues
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2021-06-21
- Location
-
- Location
- Skelmersdale
- Reviewing
- Onestream
- Date
- 2022-08-04
- Comments
-
Absolute garbage 15 months of hell ended up paying to get out of it and went vodafone what a difference its like comparing ronaldo and me and trust me thats as far apart as you can get, if u want cheap fibre that drops out every 60 mins then go for onestream or pay £6 a month for all singing with 4g dongle and booster box try vodafone trust me the difference is staggering, funny thing is onestream badgered me to death when they found out i was leaving, their router is the worst router u can get
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-09-15
- Comments
-
I've just spent 18 minutes waiting for someone to answer the phone. If this is how you treat new customers forget it. Cheaper doesn't necessary mean a better service. Stay away from this company
- Location
-
- Location
- UK
- Reviewing
- Onestream
- Date
- 2021-05-10
- Comments
-
The fact that the company charge £10 for a late payment, which I've attempted to resolve the same day I received the text notification, is poor form. A fine of this type only serves to punish further customers who are likely already struggling financially, and there are apparently no grounds for appeal. I know this is a typical aggravated customer catchphrase but this, for me, is enough to mean that I'll be leaving Onestream as soon as I'm out of contract, and I'll be spreading reviews to ensure other potential customers know about this slithery policy. This is absolutely not the time or the climate to be issuing fines; people are struggling, and the higher-ups in this company don't have an ounce of humanity between the lot of them, it seems. The shareholders and CEOs might walk past a £10 note in the street but for me and a lot of customers, that's shopping for the week, or public transport for a few days. I'm incredibly disappointed, and quite hurt.
- Location
-
- Location
- Caernarfon
- Reviewing
- Onestream
- Date
- 2024-03-28
- Comments
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The most difficult deceitful company I have ever had the misfortune to deal with. Contract prices are made up. Waste of time using the online help. My sincere advice is to avoid at all costs.
- Location
-
- Location
- Suffolk
- Reviewing
- Onestream
- Date
- 2022-10-30
- Comments
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I ordered fibre service from OSB as we have a limited choice in this area and special deal was offered. Internet was fast but kept dropping and I had critical need for reliability. I had no responses from customer service by email or phone - just kept ringing unanswered - so we cancelled within 14 days guarantee. OSB took a DD anyway, when I disputed that they charged my credit card. again I disputed.
Very poor communication about service issues, but absolutely rabid about chasing payment. Now threatened with debt collectors and CCJ.
IMHO a company to avoid doing business with.
- Location
-
- Location
- Tamworth
- Reviewing
- Onestream
- Date
- 2022-08-09
- Location
-
- Location
- Scottish Borders
- Reviewing
- Onestream
- Date
- 2024-03-29
- Comments
-
They are crooks charging you for services you don't want.that was a fight to get my money back off them only when I left a review on trustpilot they acted there speed is crap to when am watching something then if I put my Internet on in my phone it buffers had 2 stay another year coz they never sent me notifications when my contract was ending.now there charging me in March for the price increase in April.coz there bull**** says they invoice ne in a month in advance.so when I looked at my contract there now saying I rejoined on 31st of October another lie just to get me to pay more I had to rejoin on 14th October.this company is crooks and there filling up trustpilot with fake reviews about thereselfs how great they are when I looked they were 1.8 on scores a month later they went to 4 stars rubbish.and all they shining reviews about them and glowing references about there staff actually naming them.save yourself grief coz I promise u it will b if you join them.nevef ever encountered a company like them there after ur money hook or by crook the latter word being the right 1.slow speedslying agents and buffering like he'll AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.