806 Customer Reviews over 81 pages
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- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2020-02-14
- Comments
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I decided to switch from TalkTalk because of its notoriously poor service but so far John Lewis has been even worse. Slow to switch, with very poor communications (I got random emails saying "we have escalated your query" when I hadn't submitted a query, and then it turned out that "escalated your query" meant "downgraded the service that we're giving you because, even though you say you already have broadband, we don't believe you so we're not going to give you broadband, but don't worry, you won't have to pay". I'm stuck without broadband, but am having to pay through the roof for pay-as-you-go wifi in the meantime. I now have to have a different phone number because JL said the old supplier to release my old number. However, it looks as though John Lewis hasn't actually told my previous supplier that they've taken over, as my previous supplier is still sending me bills. Generally, I'm astounded at how poor this service is, really unexpected from John Lewis - maybe you should stick to selling cups and cushions. If anyone else is wondering whether to go with this service, don't - it's not worth the hassle
- Location
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- Location
- Carmarthen
- Reviewing
- John Lewis Broadband
- Date
- 2020-02-13
- Comments
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Chronic service signed contract end of Nov for £20 a month for a year . Service stared 10th dec first bill £22 (they put it up £2 a month before my line even started. Have had to ring customer service every month since as bill wrong every time. Staff seem bored and uninterested. John Lewis should be embarrassed to be associated with their provider.
- Location
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- Location
- Weybridge
- Reviewing
- John Lewis Broadband
- Date
- 2020-02-10
- Comments
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Switched from Talktalk who are poor in every way.
Very impressed with excellent service and brilliant speed of Internet.
Very fast set up within days.
Very happy
- Location
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- Location
- Uk
- Reviewing
- John Lewis Broadband
- Date
- 2020-02-03
- Comments
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Worst customer service I have ever come across, nice people who do nothing. My experience was leaving due to a price rise which was allowed under their terms and then being chased for the early leaving fee to the point of them using a debt collection agency, this is despite 8 calls to customer service who entered the details on the system. Useless.
- Location
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- Location
- Weybridge
- Reviewing
- John Lewis Broadband
- Date
- 2020-02-01
- Comments
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Excellent fast service, professional communication and competitively priced.
Always trusted, reputation proceeds every time!
- Location
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- Location
- Bath
- Reviewing
- John Lewis Broadband
- Date
- 2020-01-29
- Comments
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If you’re expecting the level of customer service usually associated with John Lewis, think again. The brand reputation was one of the deciding factors in choosing this broadband service but it has been atrocious so far. Encourage you to look elsewhere unless you’re happy to wait forever and experience many bumps in the road which should not even be a consideration.
Come on John Lewis, there are many, many 1 star reviews on here, suggests there’s an issue. Please don’t destroy your lovely brand.
- Location
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- Location
- Hove
- Reviewing
- John Lewis Broadband
- Date
- 2020-01-24
- Comments
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The speed of the broadband is good however the customer service is APPALILNG! So it's all good so long as you don't have any issues in which case, good luck!
I paid to have my account switched to a new address in order to avoid starting a new 12 months contract. The new account stopped working after a few days and John Lewis Broadband informed me that due to a technical error, I needed a new account to be set up which costs £32 but that money would be repaid to my account. Well to date it hasn't turned up in my account.All very un professional and incredibly frustrating.
- Location
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- Location
- Exeter
- Reviewing
- John Lewis Broadband
- Date
- 2020-01-23
- Comments
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Faster than BT and had no issues
- Location
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- Location
- Machynlleth
- Reviewing
- John Lewis Broadband
- Date
- 2020-01-22
- Comments
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the speed and reliability is as good as anyone elses here. I went with john Lewis because they were the only provider who didn't charge a premium for providing a second class service to a rural area then 3 months in the price went up. Won't be remewing the contract for that alone. There were also problems with the initial installation, which to their credit they did solve promptly.
- Location
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- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2020-01-16
- Comments
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John Lewis have hit rock bottom. Migration from old provider (wish I never moved) seems to be run by a well meaning bodger in his leaky shed. Nothing happens unless you chase it up. Call centre staff trained extremely badly, limited knowledge of what is happenning and different stories delpending on who you speak to.
- Location
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John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.