64 Customer Reviews over 2 pages
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- Location
- Salisbury
- Reviewing
- Fleur Telecom
- Date
- 2018-07-06
- Comments
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Everything about this company is bad! Speed is very poor, customer service is a complete joke, they are ill-mannered, I’ll-informed and will not accept anything but their view even when proved to be incorrect. We had no choice but to use them having been sold off by Talk Talk but if you have an option, you have been warned....AVOID LIKE THE PLAGUE!!
- Location
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- Location
- Wilts
- Reviewing
- Fleur Telecom
- Date
- 2017-09-03
- Comments
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We too had to move from Talk Talk,Initially was ok as we received same terms (approx 4.6-5.1mb download)
Recently had a line fault and was also told it may cost £170 if the fault was with me. Open Reach fixed line fault within 4 days but we now only have 0.51-1.12 download. When i rang to find out what had happened to the speed was told "it may take up to 10 days to come back up to speed"??? have spoken to customer services since and spoke to a very disinterested girl who stated that the fault was fixed and there was nothing they can do ref speed,this is because i am within what is quoted on the contract despite being way below the original speed.I also asked about terms of contract, as i was thinking of leaving to find a better deal and all the girl said was "if that's what i wanted then that was fine but other providers are much the same as us". Seems they want your money but don't want to do anything to help solve issues.I am now in the process of finding a new provider STAY WELL CLEAR OF THIS COMPANY.
- Location
-
- Location
- West Sussex
- Reviewing
- Fleur Telecom
- Date
- 2021-01-23
- Comments
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Their customer service is awful. My parents phone line went down. Mum is 84 , dad is 92 and on end of life care. We tried to report the fault. They wouldn't talk to my brother because he wasn't the account holder. My mother tried to speak to them just to report the fault. Same response. They have Lifeline for medical emergencies. They tried to speak to someone. It made no difference, they wouldn't talk to them. They made my mother wake up a dying man to authorise them to talk to one of us so that we could report the fault. We are beyond disgusted, this will be going to the Ombudsman.
- Location
-
- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2016-10-07
- Comments
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Had a fault with the telephone line, rang fleur telecom at 10am on a friday, open reach contacted me at 1pm, telephone line temporary repaired by 3pm. How's that for service! It was good to speak to someone at a call centre in Preston rather than a call centre abroad!
- Location
-
- Location
- Bucks
- Reviewing
- Fleur Telecom
- Date
- 2020-12-26
- Location
-
- Location
- somerset
- Reviewing
- Fleur Telecom
- Date
- 2020-02-11
- Comments
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Sadly, due to old copper cables owned by Openreach, Fleur are unable to provide us with the service they had promised. Infact it is dreadful. BUT they will not let me out of the contract and were very unhelpful saying that it was not their policy to let people leave even though they have not been able to uphold their side of the contract. VERY disappointed and would not recommend
- Location
-
- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-12
- Comments
-
Changed from adsl to fibre broadband via cabinet.
On adsl i had 6 devices all operating wirelessly slow but acceptable.
Due to 3 teenage girls with their continous down & uploading i upgraded to fibre 38 meg.
Now that's when it all went wrong as changeover date came & went with no internet available due to problems with server connectors & then put all the blame on me & left with no broadband.
Got a phone call saying they'll have to send an openreach engineer costing
me £170 to diagnose the problem & didn't even mention if it was an external fault i wouldn't be liable.
No Intelligent Tech Support Available & Couldn't Care A Less.
Another Talk Talk Reject Customer Left With This Lot.
Typical UK Customer Service
- Location
-
- Location
- Ormskirk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-27
- Location
-
- Location
- Uk
- Reviewing
- Fleur Telecom
- Date
- 2022-08-04
- Comments
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DO NOT CHOOSE FLEUR! Very expensive for a low quality service. We were promised fibre before we signed a 2 year contract, but they gave us ADSL (very slow internet which was used back in the 2000s). We had internet issues and after it was resolved, we were billed an extra £180 as they said it was our fault (it was an internet line fault!). DO NOT WASTE YOUR MONEY!
- Location
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- Location
- Betchworth, Surrey
- Reviewing
- Fleur Telecom
- Date
- 2022-03-22
- Comments
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I have never had the displeasure of using such an awful company before! My step-father, who is elderly, diabetic and prone to falls, had no phone-line for three weeks, following a storm. I was constantly told I they could not talk to me about his account, despite him not being able to talk to them to give permission as he had no phone!!! The internet signal is so pants that he can only just get a mobile signal if he stands in his front doorway and holds his phone 7 feet in the air! I had to travel a 40 mile round trip to pick him up and bring him to my house, simply so he could give them permission to speak to me! They then lied to me about Openreach coming. When they eventually came out (lovely guys), they could not do anything as they needed to gain access to the property and Fleur Telecom had not informed me I needed to agree to their terms and conditions! Fleur then told me I would be fined if Openreach could not gain access!
Do not use this company - they are an absolute joke. They have total disregard for the elderly and vulnerable and their broadband/mobile is worse than rubbish.
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2017-08-06
- Comments
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Like many I was forced to move to Fleur by TalkTalk. Delighted they did, I am paying significantly less for higher speed. Promised as an up to 17 MBs service it proved to be 20MBs !
I did have a problem with the speed dropping to a crawl but they responded very quickly and got Openreach out, although they did warn it may cost £170. It turned out to be a fault with some connectors at the local exchange and the Openreach guy could not have been more helpful and checked all my house connections, replacing a few items and all for free.
The only 4 star response is for reliability as it is sometimes difficult to connect around the time all the offices are opening up but then that would be peak time for a business orientated company.
- Location
-
- Location
- Devon
- Reviewing
- Fleur Telecom
- Date
- 2021-12-22
- Comments
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At taking money, a highly efficient company. At answering the customer phone line, very poor. At charging for non existent items, very quick and expensive. I would only recommend this company to enemies.
- Location
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- Location
- Wales
- Reviewing
- Fleur Telecom
- Date
- 2018-06-28
- Comments
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Terrible provider who when I reported a fault told me they'd disconnected me & that to reconnect I'd need to renew my contract. This resulted in me looking for a new provider althought they couldn't connext me for nearly 3 weeks. Then when I had switched provider they had the cheek to bill me for a service they had not provided & claim I'd never contacted them.
I doubt I'm the only one with this grievience.
- Location
-
- Location
- Kent
- Reviewing
- Fleur Telecom
- Date
- 2019-08-23
- Comments
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I cannot understand the negative feedback here! Maybe only people with problems post feedback? I changed to Fleur some time ago and cannot recommend them highly enough. They have been brilliant and so kind and helpful when I had problems; someone even called back the next day to check I was ok and everything was running smoothly. Great firm.
- Location
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- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2017-05-18
- Comments
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Talk Talk sold us off to Fleur with no option!!!
Fleur are very new(as they admit) so they have problems but in our case they(in particular Mr.Simon Machin)could not have done more to help.We had a very difficult fibre optic installation-one of the first Fleur were involved in.The main problem was Talk Talk not letting us or Fleur know fibre optic was available.We were very lucky with Fleur and the Open Reach engineers we had.Any problems on difficult installation was BT not talking to Fleur or to Open Reach so they often arrived unannounced!
We have no problems since.But we had loads of problems with Talk Talk
- Location
-
- Location
- Oxfordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-12-05
- Comments
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My very elderly parents are moving house, and I'm trying to do as much for them as possible. I contacted the company, to change address, and was quoted " company policy" on each and every subject. Can I point out to any perspective customers, that it doesn't matter how infirm their customers are, and whether they need an ambulance in the middle of the night. This company is not prepared to assist anyone with disabilities, and to try and connect any phone line any quicker. Liam..... if anyone could have heard our conversation today, they would realise what a useless outfit you work for. Liam was the supervisor who promised to ring me back... I'm still waiting Beyond useless....
- Location
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- Location
- North Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2017-03-15
- Comments
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Since the handover to Fleur I am delighted. Excellent service. Speeds now nearing 40mg (lucky if I got 2mg before)
Sorry others experienced problems. I am delighted
- Location
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- Location
- North Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-02-01
- Comments
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My experience with a Fleur is positive. With no extra cost they increased my broadband speed from 2mgs to very nearly 40 msg. Delighted.
Problem with landline last summer but this was an underground problem that needed sorting by BT.
- Location
-
- Location
- Windsor
- Reviewing
- Fleur Telecom
- Date
- 2018-05-21
- Comments
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Diabolical. That's the only word to describe this so called broadband provider. Customer service is rude, loss of connection which was never resolved and to top it off they referred me to a debt collection agency for £20. My advice, stay away from this sham of a company.
- Location
-
- Location
- whitby
- Reviewing
- Fleur Telecom
- Date
- 2016-10-31
- Comments
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After switching over to a contract I am still waiting for a router everytime I ring them it is due on special delivery every time a new lie.
I did eventually mange to get on the net with my old router but it is very intermitant and is always cutting out. My telephone service was off Sunday Morning also. I am not impressed they have a good helpless line where they tell you lies contantly I told one of the staff I would complain to Offcom she just laughed at me. I think they are all the same rotton to the core but they never forget to collect the monthly money.
- Location
-
- Location
- Surrey
- Reviewing
- Fleur Telecom
- Date
- 2019-04-10
- Comments
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Shocking Company - Beware!
My father passed away last year and up until we received probate we were unable to access my fathers bank accounts. Since October we started receiving letters from Fleur Telecom saying there was a late payment on the account but no mention that we were getting charged because of this. We paid all the invoices that came through on a monthly basis but was surprised that the bills were so high!.
In February I phoned Fleur to ask them why we had not received any invoices and the answer was that it was paperless billing. Obviously we were unaware of this as did not have access to my dads email. I asked Fleur due to the circumstances could the late payments be removed as we were completely unware and had zero contact from them to say this but they could not care less. They care more about making money than customer service it seems. Would definitely NOT recommend!!
- Location
-
- Location
- Isle of Mull
- Reviewing
- Fleur Telecom
- Date
- 2019-07-15
- Comments
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I don't usually write reviews but am currently listening to my husband on the phone, yet again, to Fleur having to convince them that our internet outage, for no less than two weeks, was no fault of ours. Rather than apologise they are charging us for those two weeks when they told us we wouldn't be charged for a service we didn't have and are now also trying to charge us for the BT engineer when the fault was not ours. This has caused us no end of stress and frustration, we work from home and in an area with no 4g coverage so were completely restricted in what we could do. An occasional drop is understandable, this is unacceptable. Will be switching providers ASAP.
- Location
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-01-29
- Comments
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Terrible company with not an ounce of help or sympathy and hides behind T&C's. My parents both died within 11 weeks of each other which left a bill outstanding of c.£40. Called to discuss how to cancel but to be fair there was lots more to worry about than cancelling broadband. They have now invoiced me for 2 months at £74 stating that I didn't contact them in time. I talked to credit control who said that I should have notified them earlier and that the monies are outstanding. Having dealt with gas and electricity and even supermarkets these are the only company to shrug shoulders and say there is nothing they can do. If you wish deal with a company that treats customers like this then great but I would suggest you pick one with better customer service and empathy. Ridiculous especially when I supply death certs. They have added further stress to an already unpleasant experience. Well done!!!
- Location
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- Location
- Rural Leicestershire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-16
- Comments
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If you have just been transfered to Fleur, find a new supplier, Left me with no Broadband for a week after taking over from TenTel, and gave me £1.23 discount off my bill, now service keeps cutting out. When it was Tentel I was getting 3.52mbps download and 1.9mbps upload, checked speed with fleur and got 0.7 down and 0.2 up. service is terrible, customer care non existant, tried phoning to sort it out and spent 30 minutes listening to a ring tone... no answer, gave up in the end, Phoned BT and got the same deal over the phone for £24.99pm including line rental on an 18mnth contract. Price guaranteed for 18months. roll on 29th November when I'm back with BT.
- Location
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