Fleur Telecom Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fleur Telecom.
Recent Customer Ratings for Fleur
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 100 customer ratings since 2019-10-31 (Show all time ratings)
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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
55 Customer Reviews for Fleur Telecom
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| Reviewer | Location | Reviewing | Date | Ratings |
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Their customer service is awful. My parents phone line went down. Mum is 84 , dad is 92 and on end of life care. We tried to report the fault. They wouldn't talk to my brother because he wasn't the account holder. My mother tried to speak to them just to report the fault. Same response. They have Lifeline for medical emergencies. They tried to speak to someone. It made no difference, they wouldn't talk to them. They made my mother wake up a dying man to authorise them to talk to one of us so that we could report the fault. We are beyond disgusted, this will be going to the Ombudsman. |
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| Paul Carpenter | West Sussex | Fleur Telecom | 2021-01-23 | |
Only required broadband had by line and calls package then fluer telecom decided to to charge me for calls and line rental which I never agreed to ripping of customers service is rubbish I am now going through of com to complain about this company stay well clear of them don’t give them your money there rip you of |
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| Philip caveney | Bucks | Fleur Telecom | 2020-12-26 | |
Don’t use them, very slow, poor customer service, not open on Sundays so completely stuffed. Can’t wait to change. |
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| Humphrey | Saffron Walden | Fleur Telecom | 2020-10-04 | |
It seems rather pointless contacting another company when certain parts of this community are not able to access |
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| derek hughes | efailwen..pembs | Fleur Telecom | 2020-09-04 | |
So Bad, So Devious. Read and re-read the small print. |
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| Monty | Louth | Fleur Telecom | 2020-06-19 | |
Although only 1.3 miles from the exchange broadband download speeds are very slow averaging under 2 Mbps and frequently hovering around 1 Mbps. When I originally signed up for the service with AOL it was on the understanding that the speeds would average 10Mbps. With a succession of providers taking over from each other the speeds have gradually reduced to a point where many tasks eg. online banking, video conferencing, online shopping are often impossible.This road has no Fibre service and is unlikely to get one in the forseeable future although the fibre cable runs down the the Embo Road 0.5 miles away. The line is prone to dropping at the most inconvenient moments making online purchases a frustrating experience. Fleur Telecom's website does not provide for customer interaction via chat line and customer service phone line is closed at the moment. |
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| J Sutherland | Embo Street, Dornoch | Fleur Telecom | 2020-05-08 | |
Having been transferred from Talk Talk to Fleur several years ago I have just moved my internet provider to them and could not be more satisfied. My previous download speed was 0.1 mps now it is 20mps. The customer service (from Jamie and Damien) was excellent with much helpful advice and the new router arrived before the expected date. As far as reliability is concerned I have given it 5 stars but will have to wait and see how it continues! |
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| Barry Lawrence | Burley Gate, Herefordshire | Fleur Telecom | 2020-02-28 | |
Sadly, due to old copper cables owned by Openreach, Fleur are unable to provide us with the service they had promised. Infact it is dreadful. BUT they will not let me out of the contract and were very unhelpful saying that it was not their policy to let people leave even though they have not been able to uphold their side of the contract. VERY disappointed and would not recommend |
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| r. gray | somerset | Fleur Telecom | 2020-02-11 | |
I cannot understand the negative feedback here! Maybe only people with problems post feedback? I changed to Fleur some time ago and cannot recommend them highly enough. They have been brilliant and so kind and helpful when I had problems; someone even called back the next day to check I was ok and everything was running smoothly. Great firm. |
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| Sue Bloodworth | Kent | Fleur Telecom | 2019-08-23 | |
I don't usually write reviews but am currently listening to my husband on the phone, yet again, to Fleur having to convince them that our internet outage, for no less than two weeks, was no fault of ours. Rather than apologise they are charging us for those two weeks when they told us we wouldn't be charged for a service we didn't have and are now also trying to charge us for the BT engineer when the fault was not ours. This has caused us no end of stress and frustration, we work from home and in an area with no 4g coverage so were completely restricted in what we could do. An occasional drop is understandable, this is unacceptable. Will be switching providers ASAP. |
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| Wendy | Isle of Mull | Fleur Telecom | 2019-07-15 | |
Shocking Company - Beware! |
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| Victoria Battenberg | Surrey | Fleur Telecom | 2019-04-10 | |
Like many was transferred from Talk Talk, best thing that happened. After a few initial problems which were really Openreach based (and Openreach were very good and quick in sorting) my speed increased from less than 5 with Talk Talk to a promised up to 17. This turned out to be 19.1 ! |
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| Les | Herefordshire | Fleur Telecom | 2019-03-03 | |
Since being moved on by Virgin to Talk Talk and then Fleur, support has been far, far better. |
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| David | Welwyn, Hertfordshire | Fleur Telecom | 2019-02-25 | |
despite fleur's only attempt to contact |
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| david allsopp | Talland house | Fleur Telecom | 2019-02-05 | |
Service was alright but a bit pricey. When my mother died however (it was her service) they refused to stop the contract without being paid for the duration of the contract, fully, in my case an extra 7 months. This despite it not being a contract with me. They kept citing "company policy". Avoid these awful people at all costs. |
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| Alan | Bury St Edmunds | Fleur Telecom | 2019-01-02 | |
Just Had a complaint and found their Customer service terrible. Didn't listen to the actual complaint that I had and therefore did not address it properly. Didn't choose to go to them but after being bumped by Talk Talk to them had no alternative. Would stay away. Don't choose to use them. |
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| Liz | Ayrshire | Fleur Telecom | 2018-12-20 | |
My very elderly parents are moving house, and I'm trying to do as much for them as possible. I contacted the company, to change address, and was quoted " company policy" on each and every subject. Can I point out to any perspective customers, that it doesn't matter how infirm their customers are, and whether they need an ambulance in the middle of the night. This company is not prepared to assist anyone with disabilities, and to try and connect any phone line any quicker. Liam..... if anyone could have heard our conversation today, they would realise what a useless outfit you work for. Liam was the supervisor who promised to ring me back... I'm still waiting Beyond useless.... |
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| Susan | Oxfordshire | Fleur Telecom | 2018-12-05 | |
worst customer service I've ever been subjected too. 2 hours on the phone trying to fix a fault. 3 weeks with no internet which i'm still expected to pay for. Downright rude and condesending supervisor. AVOID ! |
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| Elaine | North Lanarkshire | Fleur Telecom | 2018-09-17 | |
This Internet provider is total rubbish. I think I am back in the past by 20 years. Keep away like the plague. |
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| David Running Wolf | Norfolk | Fleur Telecom | 2018-08-13 | |
Tried to cancel my contract. They would only accept complaints by email or letter. Apparently a phone call odes not count as a complaint! They would not let me speak to the complaints dept. It has taken three long calls and three months to close my contract and its still not done. Avoid like the plague |
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| David | Lancashire | Fleur Telecom | 2018-07-16 | |
Fleur Telecom |
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| hazel | worcester | Fleur Telecom | 2018-07-12 | |
Everything about this company is bad! Speed is very poor, customer service is a complete joke, they are ill-mannered, I’ll-informed and will not accept anything but their view even when proved to be incorrect. We had no choice but to use them having been sold off by Talk Talk but if you have an option, you have been warned....AVOID LIKE THE PLAGUE!! |
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| Mustardears | Salisbury | Fleur Telecom | 2018-07-06 | |
Terrible provider who when I reported a fault told me they'd disconnected me & that to reconnect I'd need to renew my contract. This resulted in me looking for a new provider althought they couldn't connext me for nearly 3 weeks. Then when I had switched provider they had the cheek to bill me for a service they had not provided & claim I'd never contacted them. |
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| Stephen | Wales | Fleur Telecom | 2018-06-28 | |
Diabolical. That's the only word to describe this so called broadband provider. Customer service is rude, loss of connection which was never resolved and to top it off they referred me to a debt collection agency for £20. My advice, stay away from this sham of a company. |
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| Tim Mills | Windsor | Fleur Telecom | 2018-05-21 | |
This is an update on my previous review having taken over an existing account in a rural area. After six months or so I found the speed was mostly OK with some minor drops. As with other customers, BT Opernreach brought fibre to the local cabinets. |
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| Bob | Weardale | Fleur Telecom | 2018-05-07 | |
Worst customer experience I ever had in my life. Have had bad internet dropping in and out for about 6 months. Fleur always Said would refund once fixed, well they didn't so I eventually left. Now seems they won't refund as agreed. Having to open case with cedr to try and get back. Staff seem helpful but useless and lie. Avoid at all costs. Have proof from openreach back in January it was never fixed so not sure what there issue is. Been very stressful horrible company. |
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| Jack | Herefordshire | Fleur Telecom | 2018-04-20 | |
The worst service provider I have ever used. Incredibly poor speeds and customer service staff who are rude and have no interest in addressing your problem. Literally nothing good to say about Fleur Telecom and will be moving provider ASAP. |
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| Claire | Fleur Telecom | 2018-04-18 | ||
Most o'r all of those ratings don't deserve a single star,and I still don't know when a faster internet speed will be available after two years of complaining,Fleur Telecom is my ISP but I rent the line from BT,and they just keep blaming each other for my misery,useless |
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| Graham Land | Ceunant | Fleur Telecom | 2018-04-02 | |
My experience with a Fleur is positive. With no extra cost they increased my broadband speed from 2mgs to very nearly 40 msg. Delighted. |
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| Susan Arnold | North Norfolk | Fleur Telecom | 2018-02-01 | |
Terrible company with not an ounce of help or sympathy and hides behind T&C's. My parents both died within 11 weeks of each other which left a bill outstanding of c.£40. Called to discuss how to cancel but to be fair there was lots more to worry about than cancelling broadband. They have now invoiced me for 2 months at £74 stating that I didn't contact them in time. I talked to credit control who said that I should have notified them earlier and that the monies are outstanding. Having dealt with gas and electricity and even supermarkets these are the only company to shrug shoulders and say there is nothing they can do. If you wish deal with a company that treats customers like this then great but I would suggest you pick one with better customer service and empathy. Ridiculous especially when I supply death certs. They have added further stress to an already unpleasant experience. Well done!!! |
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| Will | Norfolk | Fleur Telecom | 2018-01-29 | |
Now 18 days without broadband through no fault of my own. I'm a existing customer approached by fleur to upgrade to FTTC & although I voiced my concerns over this service due to the distance from cabinet to my property they assured me with faster broadband speeds. |
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| Ron | Ormskirk | Fleur Telecom | 2018-01-27 | |
Terrible company. Was transferred to them after they bought TenTel. Rude aggressive staff who have no interest in solving problems they've created. We had no internet for days and when we asked for the details on how to complain they refused to give them! |
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| Ed | Poole | Fleur Telecom | 2018-01-18 | |
Changed from adsl to fibre broadband via cabinet. |
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| Ron | Ormskirk | Fleur Telecom | 2018-01-12 | |
My on going experience suggests keeping away from Fleur Telecom would be a sensible thing to do. Do not let their fine words and promises deceive you. |
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| Margaret | Powys | Fleur Telecom | 2017-12-07 | |
Dreadful service. Terrible broadband speed(speed checkers time out) skyhigh price, more expensive than bt. Avoid |
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| Michael | Hampshire | Fleur Telecom | 2017-11-28 | |
Awful speed of broadband - a snail could go faster. Followed up by insensitive handling of a/c closure following death of a/c holder - no flexibility or business sense shown despite receiving money for months without any use. Would never ever use again. |
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| J ROBERTS | SUSSEX | Fleur Telecom | 2017-11-18 | |
If you have just been transfered to Fleur, find a new supplier, Left me with no Broadband for a week after taking over from TenTel, and gave me £1.23 discount off my bill, now service keeps cutting out. When it was Tentel I was getting 3.52mbps download and 1.9mbps upload, checked speed with fleur and got 0.7 down and 0.2 up. service is terrible, customer care non existant, tried phoning to sort it out and spent 30 minutes listening to a ring tone... no answer, gave up in the end, Phoned BT and got the same deal over the phone for £24.99pm including line rental on an 18mnth contract. Price guaranteed for 18months. roll on 29th November when I'm back with BT. |
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| William Joyce | Rural Leicestershire | Fleur Telecom | 2017-11-16 | |
broadband keeps droping out just dire have moved to a new provider |
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| geoff scott | norfolk | Fleur Telecom | 2017-10-04 | |
Fleur are excellent with customer service. However, they are working with an impossible situation where BT Openreach have not upgraded or maintained the lines from the nearest exchange, so matter what they do, we are lucky to get 1Mbs download speed. BT Openreach, being a monopoly, are a law unto themselves and do not even keep ISPs informed (who rent broadband space from them) and neither their own technicians. Consequence - hours and days of time lost chasing 'faults' which are known, ongoing and unfixable. |
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| Anon | Old Warden | Fleur Telecom | 2017-09-13 | |
Have been with Fleur since account was transferred away from, initially Virgin, then Talk Talk and to be fair the broadband speed was just the same as it had been with both of them. Live in a rural location where speed is never better than 1.0 to 1.5 Mbps but since last week it has dropped dramatically to a useless 0.10 Mbps. Contacted Fleur who said they would run some diagnostics and report back. They did so but said they could not find anything amiss and as my line rental was paid to BT (I only pay for calls and broadband to Fleur) I should contact them. Of course BT said they couldn't help as they are not my ISP although they did run a line check and reported back it was fine so they could do nothing more. I now feel stuck in no-man's land. |
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| Frank | West Calder | Fleur Telecom | 2017-09-05 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.
