115 Customer Reviews over 3 pages
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- Location
- Winchester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-03-05
- Location
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- Location
- Ardglass
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-07-16
- Comments
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Waste of money. Signal is strong enough to sign up. Sign-up impressive. Very responsive. Since then. Max 2 mins. Low powered signal. Signed up for 1 month based on the speed of the marketing page. Won't do it again.
- Location
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- Location
- Surrey
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-02-25
- Comments
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As I was in the process of moving house and didn't want to have to subscribe to another 12-month BT contract I decided to try out the service as it was cheaper than being on the rolling BT Infinity contract.
After about 2 weeks use, what a waste of time. The connection is very unreliable, despite my Wifi scanner picking up about 5 different APs and the connection having full 5 bars. The response time can go into the 3+ seconds with packet loss as high as 75%.
My iPad on 4G is more reliable than this.
If like me you need to work from home, don't rely on this...a carrier pigeon would be quicker.
- Location
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- Location
- Woodford green london
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-03-08
- Location
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- Location
- Norwood
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-01-31
- Location
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- Location
- achnasheen
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-04-15
- Comments
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There is now a box for fibre optic at one end of our village. I an more than the 1.2 km required from the box to receive faster broadband. On the other side of the box there is only 2 houses. Why did the box not go in the middle of the village so that we could all get it? Disgraceful and a waste of money.
- Location
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- Location
- Bermondsey
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-04-18
- Comments
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This a pure scam, as soon as you buy more than one day package it doesn’t work anymore! I don’t know how it’s possible that this service is still up! Police should investigate about
- Location
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- Location
- Northolt
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-11-19
- Comments
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The service is absolutely atrocious I get no access to the wifi whatsoever and all in all, I’m genuinely so disappointed and upset about it as I really need this wifi to work for my work and academic reasons. I have to waste money to switch because your systems don’t work. Actually so angry about it.
- Location
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- Location
- UK
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2023-05-19
- Comments
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The worst wifi the only good thing is the support is okay and it's disconnecting and just so frustrating DON'T GET THIS WiFi I'm warning you...
- Location
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- Location
- Eh23
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-27
- Comments
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Extremely bad and grossly overpriced. Connection often unavailable and subject to frequent disconnects. Logging on fails half the time as system often does not recognise you. Very slow speed.Essentially there is no customer service just the usual roundabout of form replies. No customer service number for personal help. Don't water your money.
- Location
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- Location
- Wellington
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-02
- Comments
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Paid for 5 days connection to a bt hot spot because I had some work that needed my laptop.
The service has been virtually unusable, had to login multiple times. Lost all of my work now
What a rip off, complete waste of 17.99
Will not be using bt products again
- Location
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- Location
- Cambridge
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-07-07
- Comments
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The service is tuned off for long time for several times a day. Highly not recommended.
- Location
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- Location
- Brandon
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-06-26
- Comments
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Maybe works half the time. Won't stay connected for very long. I would hope to pay for a full month of the internet with the price it was that it would be decent speed and reliability that's a lie. I feel scammed out of my money. Don't purchase unless absolutely necessary and maybe then look for other ways to get internet.
- Location
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- Location
- manchester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-10-06
- Comments
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just bought 5 days....wish i hadn,t soooo ssllooowww...i,d rather watch paint dry...i can,t use this ,,,,determined to get my money back after only 20 minutes ..DO NOT WASTE YOUR MONEY ON B,T.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-07-15
- Comments
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I am utterly appalled and disappointed with the service and quality of this product. My wifi constantly goes down, and provides awful speeds when working. The range is also shocking, with it barely even reaching one room. This is particularly disappointing, considering their alleged 'whole home wifi' promise.
Despite this, what really makes this company stand out for their abysmal quality is the customer service. One man I spoke to was outrageously politically incorrect, and perhaps indeed racist. His hardline right wing views weren't asked for, but he forced them on me regardless.
It is safe to say I will not be using this device again.
- Location
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- Location
- Yorkshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-16
- Comments
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Absolutely awful. If multiple people are using it expect terrible speeds and connection and on top of that the wifi will usually die a few times each day leaving you to have to reset it manually and having to wait a few minutes till it reboots. I honestly think I have used my phone's data more than I have used the actual wifi.
- Location
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- Location
- Edinburgh
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-01-05
- Comments
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Pathetic. That this service exists in 2017 is a revolting indictment of what happens when you give a PLC a monopoly. Tragic speed, tragic reliability, tragic uptime. Tragic.
- Location
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- Location
- Leeds
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-19
- Comments
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A disaster. 95% of time it does not work, and they dont offer you any help.
- Location
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- Location
- Howwood
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-09
- Comments
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Would give no stars. I bought a 5 day pass and the internet connection kept dropping all 5 days. Thrown out of internet all day long. A girl at BT contacted me to ask if I wanted there Broadband as "they were the best" she is sorely mistaken! CRAP!
- Location
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- Location
- Loughborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-04-14
- Comments
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Worst internet service. Totally rubbish, signal keeps dropping a real pain. Don't waste your money with this stupid company. Smash my phone into the wall with anger!
- Location
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- Location
- near scarborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-01-02
- Comments
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I try to use hotspots when in the West and North of Scotland. Used to be O.K. Not always there but once you connected, it was not too bad. Now in the last 12 months the message comes up every time "cannot connect". I have moved my locations but clearly the hotspots have weakened to the point of uselessness. Now almost a waste of time. So called Super Hotspots, well there is one about 150 metres away and I cannot even get a signal. Did they give up or do they turn everything off when they shut the office door at 5p.m.?
- Location
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- Location
- Maidenhead / Slough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-09
- Comments
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Total dog ****. Their BT Fon setup is ridiculous. 21st century, you clowns. 56k modem speeds are not acceptable under ANY circumstances. You are a joke of a company.
- Location
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- Location
- Sir John Moore Barracks
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-09
- Comments
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Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-07-16
- Location
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- Location
- Cheddar
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-05-25
- Comments
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Without a doubt the worst WiFi I have ever had the displeasure of using. BT is absolutely useless and I highly recommend you look else where unless you want to be extorted for all your money and get absolutely nothing in return. The router constantly crashes, there’s always problems with it. For no reason it just turns itself off and starts flashing red. I have racked up a serious bill using mobile data because BT is so terrible. STAY AWAY
- Location
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- Location
- Gainsborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-09-05
- Comments
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Was quite good when it worked but paid for 5 days it stops working entirely after 2 and keeps saying their is an IP error which needs the router to reset which cannot get to
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-15
- Comments
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Internet keep disconecting all the time. Worst internet ever
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-26
- Comments
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I would give this product no stars if that was possible. A total waste of 39 pounds (I took the 30 day pack). Never again. Do yourself a favour and don’t subscribe to this.
- Location
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- Location
- Sevenoaks Kent
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-23
- Comments
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Adequate for most purposes but there are too many occasions when the connection drops out. Cabinet is about 300m from house - therefore last 300m are in copper - and when I first made this connection the upload was usually aroun 10mbs but over time there has been a steady deterioration.
- Location
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- Location
- Birmingham
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-10-21
- Comments
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Bought a 24 access because I am visiting a relative who does not have wifi. Wifi was great at times, and then suddenly dropped out for no reason.
- Location
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- Location
- Northern Ireland
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-07-23
- Comments
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Very unreliable. Works then doesn't work then works again.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-14
- Comments
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UTTER Awful WIFI. The range of the wifi cant even go futher than 1 floor. BT promised a speed of 20MBs but we are currently getting 2MBs. The signal is lost every 2 minutes and takes 30 min to re-establish.
AVOID AT ALL COSTS
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-03
- Comments
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Avoid if you can. I think is the worst internet I evet used. The signal is dropping down every couple of minutes.
- Location
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- Location
- Letchworth garden city
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-11-04
- Comments
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Was unaware I was siging up with company called fon thought as bic to click was on bt web site , ended up talking with a guy in some far away country to sort out issue when after 1 day into a 5 day bundle it logged me out and had to buy another 1 day bundle to get online to find out who to call then after talking to bt found out this fon company is not part off bt ...will not be using again ..IF I WANTED A DIFFRENT COMPANY THAN BT I WOULD HAVE LOOKED FOR ONE ... NOT IMPRESSED.
- Location
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- Location
- Visiting from New York
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-24
- Comments
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Every time I visit the UK I try to sign up with the dreadful BT Fon. It feels like a complete con. The only time it works is when they take your money. From that point on it’s a complete disaster. Whether you sign up for 5 days or 30 days, it just doesn’t work. And why isn’t there 24/7 support? DO NOT USE BT FON. IT IS AWFUL.
- Location
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- Location
- stockport
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-12-18
- Comments
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DONT BOTHER AND HERE'S WHY......
It seems to connect when it wants your card details and/or when you activate another 24 hours worth (if you've subscribed to a 5 or 30 day contract). As soon as you've done any of the above, its very unreliable, slow as you can get and it's simply RUBBISH....WHAT A WASTE OF MONEY!
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-12
- Comments
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This so-called service throws even awful Lebara 3G off the throne of flies. What a stinker. Most of the time you won't find reliable connection. I've literally scanned the streets of central London on emergency. You will get very familiar with messages like "Out of reach", "Obtaining IP address", IP address errors etc. And as someone stated, it disconnects randomly between 3 to max 15 minutes even if miraculously getting 4 bar service. Avoid at all cost (day ask big money for this junk) unless you get a free voucher or something.
- Location
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- Location
- England
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-11-07
- Comments
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Literally the worst. Never works, nothing except my laptop can connect, and that's a bit difficult. What I'm trying to say is - it's a massive waste of money - you could get broadband for half the price and a hundred times the speed from the flipping post office. Just... Don't.....
- Location
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- Location
- Cardigan
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2016-12-18
- Comments
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First time using BT Wifi wth Fon whilst working away from the office for a few days. The Wifi connected immediately with high signal for me to enter card details to make a payment. Immediately after entering my card details, the signal disconnected and would not reconnect. Very appalling service and an absolute rip off!!!
- Location
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- Location
- Tynemouth
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-27
- Comments
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Complete and absolute rubbish. No customer service, and I mean no customer service at all. Ever. Its difficult to connect, it shuts off unexpectedly, its slow (3.5mbps download) and will only work in one room in my home. AVOID AVOID AVOID.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).