115 Customer Reviews over 3 pages
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- Location
- Glossop
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-07
- Comments
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If I could give zero stars I would - horrendous service, awful signal reliability, condescending and unhelpful staff, avoid at all costs!
- Location
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- Location
- Glousteshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-01
- Comments
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This is the worst thing ever made ever. If I get ten seconds of wifi on this I'll pull my fingernails off with pliers and swallow them whole. And we have infinity 2 and it can't even have the wifi not lie to me. No I am not connected to wifi. Don't pretend I am. Often I have to turn of my wifi and turn it back on.
- Location
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- Location
- Goole
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-03-23
- Location
-
- Location
- Grays
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-05-26
- Comments
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Disgusting quality of connection, I'm paying for wifi to keep on disconnecting won't let me login through my phone for the most of the day, I have to wait around until it finally decides to conne t and thats with full bars, I beg you pay for a decent broadband, sadly virgin media isn't avaliable in my are so I had to use this garbage, never again, wish bt went bankrupt
- Location
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- Location
- hampshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-22
- Comments
-
30 years of excellence - thank you
- Location
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- Location
- Hampshire
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-11-30
- Comments
-
The absolute biggest piece of trash I have ever come across. Back up to my mobile for meetings. Never have I come across anything as poor as this. Avoid like the plague.
- Location
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- Location
- Hendon
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-12-29
- Comments
-
Extremely unreliable. Connection will randomly drop, sometimes the sign in page won't show, sometimes you won't be able to even connect to the router. The speed is usually fine. Prone to randomly disconnecting or requiring you to sign in again literally minutes after first signing in
- Location
-
- Location
- Howwood
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-09
- Comments
-
Would give no stars. I bought a 5 day pass and the internet connection kept dropping all 5 days. Thrown out of internet all day long. A girl at BT contacted me to ask if I wanted there Broadband as "they were the best" she is sorely mistaken! CRAP!
- Location
-
- Location
- ipswich
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-06-30
- Comments
-
Ignore the one star for Each. I Would of put at least negative 5 stars if it was an option. Bt-fon is an actual joke 1.5mbps then grinds to 28kbps after 2-3 minutes aha. Even with EVERY single device disconnected on a 150mbps connection. They are beyond a joke customer service was a disgrace barely even spoke English. (Repeating small words, followed up by a do you understand what we are going to do at the end of every other sentence) Then proceeds to accidentally disconnect my internet for the next hour... There only solution to the bt-fon was to enter the WPA-2 key to connect to my personal side of the router and use it as the router owner as usual -.- Imagine if i was a FON only customer..
Funny thing is i only called them originally to see why my fibre has been shutting off every 2 hours for 10-15 seconds since ever since I've had it (isn't the router) which forces me to drop what i'm doing and run to reset 2/3 of my servers network cards. At this point I've moved back onto my old mobile network and am now using it for WIFI "All-In-One-35 - Three" & has been at least 120X more reliable than my BT hub and its completely portable....
Avoid this lying, failing, sham of a company at all costs i literally hope they run themselves into the ground.
Insisting on a full years refund Monday morning.
I've literally never lost so many IQ points in one day.
- Location
-
- Location
- Kimpton, Herts
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2022-10-31
- Comments
-
Hello All,
Should be NO STARS on the whole drop down of ratings
Seriously, this has got to be the worst internet service I have ever come across. I´ll go as far as to say it was woeful. I regrettably paid for a month's service as I live outside of the UK and needed a stable service. So bad that on their website I thought I would lodge a complaint via the ombudsman and whilst trying to connect it tilted and failed as I had tried on numerous occasions to follow their trouble shooting remedies, to no avail.
I thought BT of all providers was going to up there as they are most certainly not cheap (as in you pay for what you get).
Every time you, or any one of us three, namely my wife and brother tried to use the service, we had to repeatedly log on and within a short time we lost service. you literally had to stand stationary in the house, service was lost immediately you left the house.
I could not use the service at ANYTIME on a trip from London to Exeter not even at Luton airport upon departure.
Consumption of service on the occasions that I was able to view it was, negligible.
Rounding up, this BT service failed me, the customer.
This was an expensive service so poor value for money.
This BT service, on this occasion was not fit for purpose. and I would not recommend to another.
Shocking when you can´t even lodge a complaint via their ombudsmen link, obviously, I´ve had to use another provider in order to lodge a complaint but at the material time it was not possible.
I hope this feedback proves useful to others, thanks for reading.
- Location
-
- Location
- Leeds
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-19
- Comments
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A disaster. 95% of time it does not work, and they dont offer you any help.
- Location
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- Location
- Leicester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-01-06
- Comments
-
just don't, you'll thank me later
- Location
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- Location
- Letchworth garden city
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-11-04
- Comments
-
Was unaware I was siging up with company called fon thought as bic to click was on bt web site , ended up talking with a guy in some far away country to sort out issue when after 1 day into a 5 day bundle it logged me out and had to buy another 1 day bundle to get online to find out who to call then after talking to bt found out this fon company is not part off bt ...will not be using again ..IF I WANTED A DIFFRENT COMPANY THAN BT I WOULD HAVE LOOKED FOR ONE ... NOT IMPRESSED.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-08
- Comments
-
I strongly recommend NOT to use it as I have been using it for the past 5 days and every single day I have been experiencing connection problems even though it says that it is connected. Scam.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-07-15
- Comments
-
I am utterly appalled and disappointed with the service and quality of this product. My wifi constantly goes down, and provides awful speeds when working. The range is also shocking, with it barely even reaching one room. This is particularly disappointing, considering their alleged 'whole home wifi' promise.
Despite this, what really makes this company stand out for their abysmal quality is the customer service. One man I spoke to was outrageously politically incorrect, and perhaps indeed racist. His hardline right wing views weren't asked for, but he forced them on me regardless.
It is safe to say I will not be using this device again.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-12
- Comments
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This so-called service throws even awful Lebara 3G off the throne of flies. What a stinker. Most of the time you won't find reliable connection. I've literally scanned the streets of central London on emergency. You will get very familiar with messages like "Out of reach", "Obtaining IP address", IP address errors etc. And as someone stated, it disconnects randomly between 3 to max 15 minutes even if miraculously getting 4 bar service. Avoid at all cost (day ask big money for this junk) unless you get a free voucher or something.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-07-08
- Location
-
- Location
- london
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-01-14
- Comments
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All told it is hit and miss with these guys. They do inform us it is not designed for permanent home use...but they know people will see a wi-fi service and use it at home, if its available. Just an excuse to give below average service. .
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-02
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-11-04
- Comments
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Absolute rubbish, how they get away with charging any money is beyond me...and the whole BT thing, what a joke...but they do kind of represent British (useless)
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-06-15
- Comments
-
Internet keep disconecting all the time. Worst internet ever
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-10-22
- Comments
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Apalling. Total waste of lots of money for a disgrace of a signal and speed. Everything good for the first day and then once you pay for longer term it goes to hell. Customer service is just as bad if not worse. Save yourself money and energy and stay away. Anything else will be better.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-27
- Comments
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Internet connection keeps dropping
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-05-04
- Comments
-
Terrible. Constantly cut off, staff very unhelpful. Felt as though there was never any progress
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-01-18
- Comments
-
Just awful! Bought the 30 day package for £39 and haven’t had a day yet we’re I haven’t been cut off or unable to connect. It even managed to cut me off half way through this review as if it knew what I was writing. Don’t waste your money on this truly awful product.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-08-14
- Comments
-
UTTER Awful WIFI. The range of the wifi cant even go futher than 1 floor. BT promised a speed of 20MBs but we are currently getting 2MBs. The signal is lost every 2 minutes and takes 30 min to re-establish.
AVOID AT ALL COSTS
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-04-22
- Comments
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Scam. Paid for one day pass to have internet for a job interview. It never connects. Never was able to log in for my interview and ended up calling the recruiter by phone. This is not WiFi, it is pure scam.. Waste of money
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-07-16
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-11-03
- Comments
-
Avoid if you can. I think is the worst internet I evet used. The signal is dropping down every couple of minutes.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-02-21
- Comments
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Compared with my sim card pay as you go 3 network mobile just rubbish, I try to connect in my area to a bt fon wifi, and found the connection every time broking up the connection keeps fighting to keep going online shame on the bt took me about 12 pounds and the internet on and off on and off , but the fun part the connection got full bars is their services just rubbish no doubts about.
- Location
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- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-10-28
- Comments
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It's a scam, paying BT 17,99 for 5 days I feel I got scam it never work, even when it works speed is so slow can't even open an email to check, what wast of money paying for BTwifi-Fon DONE BUY IT better go get sim card and pay for internet future on local store 1 pound for sim card 15 to20 pound internet free for 30 days and it works
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-08-27
- Comments
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Terrible stability, slow connection and impossible to hold a connection on, can't play any online games because the games will disconnect instantly or give me 300+ ping and keep on climbing till the connection just stops and I disconnect, it's atrocious and the only reason I haven't switched is that no one else supplies to this area. Worst part is I'm paying for way more upload and download than I am getting, have their most recent hub and most expensive package and this problem still happens.
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-08-24
- Comments
-
Christ. It's 2020. At £7.99 for a days usage you would think it would work like even Elon Musk could depend on it. But no, it's more like an artificially intelligent spiv. It's the Arthur Daley of internet connections.
Got me out of a jam though...
- Location
-
- Location
- London
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-01-23
- Comments
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It's basically a scam. You pay £10 for a day of WiFi and you do not get it. You literally cannot access any websites, even google. I'm not joking. Stay away.
- Location
-
- Location
- London EC1
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2021-10-28
- Location
-
- Location
- Loughborough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2017-04-14
- Comments
-
Worst internet service. Totally rubbish, signal keeps dropping a real pain. Don't waste your money with this stupid company. Smash my phone into the wall with anger!
- Location
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- Location
- Maidenhead / Slough
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2019-06-09
- Comments
-
Total dog ****. Their BT Fon setup is ridiculous. 21st century, you clowns. 56k modem speeds are not acceptable under ANY circumstances. You are a joke of a company.
- Location
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- Location
- Manchestee
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2015-08-03
- Comments
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every other week the broadband stops working and we have to call in for an engineer the prices are so high BT is the most unreliable broadband there is!!
- Location
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- Location
- manchester
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2020-10-06
- Comments
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just bought 5 days....wish i hadn,t soooo ssllooowww...i,d rather watch paint dry...i can,t use this ,,,,determined to get my money back after only 20 minutes ..DO NOT WASTE YOUR MONEY ON B,T.
- Location
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- Location
- Milford Haven
- Reviewing
- BT Wi-Fi (aka BT Fon)
- Date
- 2018-10-07
- Comments
-
Awful broadband service - constantly losing connection and buffering is so annoying that I can’t watch movies on Netflix etc anymore
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).