182 Customer Reviews over 5 pages
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-08
- Comments
-
Extremely poor experience. Signed up to service on 15 August with no possibility for an engineering appointment until 4 September.
This was suddenly changed to 11 September and was notified by SMS (no check if the new date was still fine).
Tried to get more information on exact arrival time but customer service had no insight. On the day waited for the entire allocated timeslot with NO SHOW!
No phone call, no notification, no information. Simply - NO SHOW.
After contacting Vodafone contact center the customer care rep as helpful as she was trying to be, regretfully told me the next possible appointment was not avaiable until 2 October (3 weeks time!!!)
Extremely unreliable. Extremely poor experience.
I have made the decision to go with BT. Appointment is approximately sitll a 3 week wait from now, but no longer trust Vodafone that they will even show up.
AVOID!
- Location
-
- Location
- Rugby
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-21
- Comments
-
Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
- Location
-
- Location
- Barrow in furness
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-10-24
- Comments
-
The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-22
- Comments
-
Left plus eat for Vodafone as they offered a great deal and promised same service, been with Vodafone for mobile for years with great experiences. But with broadband I wish I had stayed with plus net.
Service is unreliable, speeds are abysmal, signal strength bounces up and down at all times of day and night, customer service is useless and full of the give it a few days advice, then when it's still rubbish in a few days they say if you cancel you have to pay your remaining term.. Very poor. As soon as contract up, going back to plus net.
- Location
-
- Location
- south wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-12
- Comments
-
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
- Location
-
- Location
- Cork
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-07-06
- Comments
-
Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-06-01
- Comments
-
Absolute Scam if you are going tot ake the 30 day rolling contract. They will charge you for another 30days "notice" so you would have to cancel the contract the moment you started!
Customer service not interested at all to help and they just repeat garbage back over and over.
DO NOT BUY THE 30 Day rolling contract .... SCAM.... Slow speed
- Location
-
- Location
- West Lothian
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-23
- Comments
-
For any potential vodafone mobile broadband customers out there. Heed my warning..
Dongle bought 27th Dec 2017, it came with 1GB of free 3G data
15GB of data purchased for £25 ~20th January 2018 when I used the 1GB of free data.
It is important to note this data pack should last for 90days of 15GB, whichever happens first
Since then... Nightmare...
It is important to note that the dongle is for my parents, who get 3G 'just' but are in a poor ADSL area with no chance of fibre. The Mobile broadband was for low useage, occasional emails etc...
PAYG data packs have never lasted longer then a week before I get the dreaded "top up needed webpage" when I try to access the internet. Now this is prompted, not by the VF WiFi hotspot but by the 'network'. This has resulted in weekly phonecalls to Tech Support who say the 15GB pack is 'broken' and has an issue. The say the smaller GB packs 'work' so they'll clear down the 15GB purchase and add smaller packs. I just need to phone when the data is consumed, state the problem is the 15GB 'issue' and they'll add more data.
So 7 days ago 2GB was added. (6th time of phoning)
I reset the data counter on the router...
14MB used on the router
<70MB used according to My Vodafone
and service has been turned off again
I have been a loyal VF customer for years, but this experience has been horrific.
No support, no communication (despite promised callbacks)
No compensation
and more importantly, no service....
All I can do is urge people to consider other options - my experience has destroyed all faith I have in VF to deliver the service they promise, and I've paid for.
Buyer beware!
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-24
- Comments
-
Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2010-11-19
- Comments
-
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
- Location
-
- Location
- Uk
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-01-05
- Comments
-
Signed up for broadband and phone service before Christmas
Would not recommend
Had no telephone service at times
Broadband constantly losing connection
Technical team useless
Kept saying would call be back with in 48 hours
Awful service canceled already after 2 weeks changing supplier already
Avoid
- Location
-
- Location
- Canterbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-03-25
- Comments
-
Left BT joined vodafone what a mistake don't do it. We joined 23rd of March, broadband did not work from day one, 7 phone calls later by 7 different operators; promising engineers coming out or call backs that never happen. now it appears they have shifted the blame to someone called "outreach" who won't be available until 29th of March. DON'T JOIN VODAFONE unless you like a Basil Fawlty experience, stress and no internet.......ARRGGGGGGHHHHH
- Location
-
- Location
- Reading
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-08
- Comments
-
Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
- Location
-
- Location
- Slough
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-02-16
- Comments
-
Worst customer service ever.They sent me a phone that does not work properly, the cable provided was dodgy as well. Spoke to the 'team' and their 'manager' in Egypt who has totally no empathy. No idea of what customer service is and all they do is talk over you and tell you what THEIR process is. I have to take the time to go to the store where they will send my phone off for approx 2 weeks and they will provide a loan phone. LMAO at their loan phone because 2 years ago I had the same issue with my Iphone 6s plus. The 'loaner' was an old smelly, dingy phone that had no functionalities except being able to make phone calls and receive which affected my day to day activities. When the phone came back it was still not fixed! I then had to make an appointment with the Apple store in Kingston who took one look at the phone and replaced it straight away! I hate vodafone. They are a horrible company. Stay away. Unfortunately I have just renewed my contract again because they are good at luring you in with good deals at first. But I assure you this will be the last time that I will be renewing my contract. Each time I upgrade, change my contract or need to have something done by Vodafone I have to get angry, annoyed and frustrated. They even had the guts to call me a liar once! The call was then listed to and they called back to apologize!
- Location
-
- Location
- Stirling
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
-
Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
- Location
-
- Location
- UK
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-11
- Comments
-
Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.
Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.
Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.
No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.
And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.
After more than two hours on hold today, I can't even get through to cancel.
So I've had to cancel my direct debit, and get my current provider to retain the line.
Absolutely shocking.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-07-31
- Comments
-
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
- Location
-
- Location
- Northumberland
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-04
- Comments
-
Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-05-27
- Comments
-
I needed a data roaming option that covered me in Singapore, Australia and the USA for 2 months. After researching the best options and then going into my local Vodafone store for advice, the Mifi mobile hot-spot device and Global Roaming Plus 5 GB of data sim card seemed like the best choice.
However, I only successfully got the device to work once during the 2 months I was away. The signal light was constantly on red and it always said there was no network on my device even when in city centres. Only once did the light go green and connect to a local network, even then I couldn’t get any internet to work on my phone. I only used 89 MB out of the 15 GB I paid for. In the 3 different continents and numerous places I tried to use it I couldn’t even get close to a useable connection.
Overall this cost me over £110 (including the cost of the device which I will clearly never use again given the lack of signal). I am aware that is the cost of the contract which I signed up but for this price I gained no service. I managed to send one email to a hotel about my stay! Every-time I had no wifi and needed directions, train timetables, use of google maps etc (this is what I had bought the Mifi for!) I had to use mobile data on my phone instead (not with Vodafone) and that cost me a fortune - which was exactly what I was trying to avoid in the first place.
- Location
-
- Location
- Conwy
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-05-11
- Comments
-
Sorry Vodafone. The actual mobile connection here is pretty good, but the mobile broadband is shocking! Generally it varies between 0.5Mb and 3Mb and often drops out all together. Let's face it, that's pathetic. And what on earth could the excuse be? We can see the telephone mast right at the bottom of the valley! If you wasn't the only provider in this area I would have cancelled this contract long ago.
- Location
-
- Location
- london
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-02-13
- Comments
-
really really pathetic customer care and the company is cheat - they charged me for phone and it didn't start working despite of daily follow ups for straight 2 months.
- Location
-
- Location
- TEDDINGTON
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-08-05
- Comments
-
ABYSMAL.
Just ran a speed test, 2.48Mb download. slowest yet. averaging about 8mb. This is over fibre to street then telephone line. I switched from BT, was getting over 20mb. Worst broadband provider I have ever used.
- Location
-
- Location
- Wales
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-15
- Comments
-
Been with them on a 75 Mbps plan for a month. Actual speed 1-6Mbps untill a few days ago since when no internet and no landline at all. They cannot solve it for the next 12 days. They have Customer service almost impossible as other have noted.
- Location
-
- Location
- Motherwell
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-08-25
- Comments
-
Customer service is poor had issue for 4 weeks said it would take a week to fix still not heard anything to say what they have done now working on and off.
No common courtesy towards the customer absolute Cowboys.
Stay with BT
- Location
-
- Location
- Bow Road, London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-27
- Comments
-
Its horrible broadban when I can not even load my facebook. I got a contract with vodafone with the most expensive deal for broadband, it costs me 28/month and they said that the speed is up tp 76mbs/s. However it is actually 10~20mbs/s i think so. When I contact with customer service about this problemm they said that because our lineland speed is low so i have to accept it. How ridiculous they are. PLEASE STAY AWAY VODAFONE BROADBAND
- Location
-
- Location
- lONDON
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2020-03-26
- Comments
-
Thought I got a good deal with Vodahone mobile broadband hub-Mifi. Advertised speeds of up to 150mbs. Took it to various places inside and outside - Nowhere near that - Best I ever got was 35 outside.
It does not as advertised replace your fixed broadband. It is rarely about 8 mbs and often as low as 1.5 which it is now. Absolute rubbish. If you see any good offers for - this walk on by!
- Location
-
- Location
- N.I.
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-12-20
- Comments
-
Was told that I needed to wait in for an engineer on a secific date. Took half a day off work as I was told they would be with me between 8am & 1pm.... did they come? NO... did they bother to call me.... NO. I phoned them at 12.30 on behalf of my husband... only to be told....we can't tell you anything. We need to speak to your husband. I said I'm his wife and I'm waiting here at the house. Can you give me an indication as to when the engineer will be here.... only to be told NO. Terrible customer service provision. Total abuse of custom. When my husband called them at half past 2. They said the work had been done..... after telling us we needed to let the engineer in.... I didn't have to take a half day off work or hang around waiting as they were never going to need access. Joke... done then vodaphone have been useless!!!! Seriously consider vodaphone... from what I hear there are hidden costs too. Just look at the other reviews... also negative! Hope this helps!
- Location
-
- Location
- Hertfordshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
-
So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2021-07-05
- Comments
-
SCAM! Very poor quality, it's unusable and expensive! Not only that, but even for 1-month contract you have to give them 30 days notice, so they can charge you another month for something you're not even using. Thieves!
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-02-06
- Comments
-
Ordered 76mb fibre in December 2016. Activation date was Jan 11th. January 11th came and nothing was working. Called up and they said it should be sorted by 12am. Next day it still wasn't activated so I got in touch with customer services who "checked the line" and said it had been activated and to restart the router and try again in 20mims. 30 mins later it still wasn't working so I called back and found out there was a delay and should be activated by 13th. 13th came and nothing happened so finally Vodafone got in touch with me and said don't worry an engineer will get it sorted by January 30th! Guess what? January 30th came and the work was "nearly complete" and would be ready by February 6th. It's now February 6th and the engineer is still resolving the problem (bear in mind we already had Fibre with Talk Talk so there really isn't a problem with the line). I've cancelled the order and will cancel my mobile contract on the back of their appalling service. This doesn't even include the number of calls I've had to make to get a straight answer or solve even the most simple problems. I would strongly recommend avoiding Vodafone Home Broadband unless you're willing to go through a lot of hassle.
- Location
-
- Location
- gateshead
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-03-05
- Comments
-
Router is absolute garbage cannot handle more than 6 devices at once.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-12-23
- Comments
-
very bad experience. I was told i had capped data, and it wasn't. ended up paying hundred pounds extra and Vodafone doesn't care.
If you request capped data, always request confirmation in writing, otherwise you don't have a way to prove. hope this feedback helps.
- Location
-
- Location
- London
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-10-13
- Comments
-
Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
- Location
-
- Location
- Yorks
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-16
- Comments
-
No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2019-01-16
- Comments
-
Guaranteed speed is nonsense. And there is no mechanism to claim the guaranteed 15% discount for not meeting expected speeds.
Switched from EE home broadband to Vodafone home broadband. Access to the usual sites Netflix, amazon, Facebook, YouTube all were terribly slow. Support is impossible to get a hold of. The chat online just sits on "loading". From a Vodafone home phone they charge for calling support and never answer.
As we have Vodafone 4g on mobile we switched to chewing up mobile data. Yes the mobile data rates were faster and more reliable than home broadband.
They had actually limited the home speed to 15mb but guaranteed 25mb.
Went through months (yes months) of support. Changed wifi channels (irrelevant). Changes to the google DNS again irrelevant. They promised to send an engineer out to remove the limit within 48hrs. 2wks later still waiting for the engineer and the line limit to be lifted.
Did I mention there is no way to claim for the 15% discount. It is not in any Vodafone App and the techinical support state they can't authorise discounts.
And the support has more rigorous security than any banking app I have used. If I contact via the app then they should have the account details. And if they are going to reset the router then they should call the house phone. Complete incompetence.
- Location
-
- Location
- Newbury
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2017-09-12
- Comments
-
I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!
- Location
-
- Location
- So15
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-03-21
- Comments
-
Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
- Location
-
- Location
- Port Talbot
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-07-09
- Comments
-
The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
- Location
-
- Location
- West Sussex
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2016-03-31
- Comments
-
Avoid like bird flu!!!!!!!! Been with Vodafone broadband for 2 months. Constantly loosing signal. Been waiting 3 weeks for the problem to be solved by their technical team. They want the balance of the contract as a cancellation fee for a service (internet connection) that they are not providing...........stay as far away as possible from them. Not worth the headache. Poor service!!
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone Mobile Broadband
- Date
- 2018-06-06
- Comments
-
Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.