379 Customer Reviews over 10 pages
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- Location
- Macclesfield
- Reviewing
- Three Mobile
- Date
- 2017-10-06
- Comments
-
Don't use this service. Useless
I can't get quick enough.
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2022-05-10
- Comments
-
Received the 4G+ mobile broadband sercomm router today.
During the day: approx 30Mb/s
During the evening: approx 1Mb/s
Crap. Sending it back.
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2023-03-12
- Comments
-
The worst broband ever!! Try to call customer support and they need 20 minutes to pick the phone just to tell you that they are sorry but they can’t help you! the internet is not working for a week now but it seems like they don’t really care! 95% of the time the internet is not working!!! so shame that a company like then allow something like this to happen! shame!
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2017-02-01
- Comments
-
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their unnecessary details are held.
- Location
-
- Location
- manchester
- Reviewing
- Three Mobile
- Date
- 2020-03-11
- Comments
-
no stars really went from vermin thinking this would be mobile anywhere what a mistake rubbish 3 i live in a built up area with loads of masts poor strenght dropping out just poor wish i had not botherd
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2019-05-24
- Comments
-
I signed up to mobile board band with three.oldham.9£ a month.this is fantastic.i connected it up it's been on since yesterday afternoon and still connected this morning went in to google straight away.i was with
ee. before .with similar mobile boardband with ee..very slow and going off all the time .with three didn't go off once.and u don't have to charge it as often.very happy.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2019-12-15
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-22
- Comments
-
Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all.
The customer service is about a useful as a chocolate fire tea cup. Every time I got in touch with them, I got someone in another country who didn't understand what I was trying to say, and i usually didn't understand them.
On more than one occasion I was told to take my laptop and drive to somewhere where i could get a better signal. They did not even try to resolve my issues. Ive been with them for three years because they where all that I could afford at the time.
My contract runs out soon and I will not be renewing it with them. as i can now afford a better service.
Would not recommend three to anyone.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2022-01-03
- Comments
-
We were promised download speeds of 200+mbps. Our actual speeds have been peaking at 2mbps on a good day. A few months ago customer service told us that there was maintenance under way that would "definitely" be fixed by the 24th of December. That date has come and gone and if anything our speeds are worse now. We followed it up on Twitter and were told the works would now be finished next June at the earliest! Absolute joke. When we signed up for the contract we were told connections in our area were great and there was no mention whatsoever of any maintenance works that would make it borderline unusable for the first 12+ months. Now we're stuck with this lousy rip-off excuse for an internet connection for another year as we can't afford the cancellation fee. Please, PLEASE do not make our mistake.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2019-09-20
- Comments
-
I've had a very positive experience so far. Far better value for money than my old network and coverage seems a lot better as I no longer experience grey areas of poor signal.
The customer service has been good, I've only messaged them once but they gave a quick and helpful response. It was easy enough to activate the sim and move over my number. Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal the whole time and with no extra cost.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-12-01
- Comments
-
Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2021-12-25
- Comments
-
Absolutely terrible service. Its been working fine for 2-3 months then my crazy super fast 5G mobile internet get dead slow. Thanks to this amazing £18 a month deal I never know If I’ll be able to watch netflix after work. I can’t wait to the end of my contract in june... Thanks Three!
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2023-01-16
- Comments
-
At 1st signal was up and down. Put very good now. As though a miracle has happened.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-14
- Comments
-
Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through).
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2020-07-15
- Comments
-
Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
- Location
-
- Location
- manchester
- Reviewing
- Three Mobile
- Date
- 2017-11-28
- Comments
-
The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed the contract, got the new sim card and therefore kindly asked to keep my old number. Until some gentelment under the name Sunny has assisted me in the best possible way, dealing with a Three customer service was the biggest nightmre and a waste of time!!
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-05-10
- Comments
-
Unlike a lot of people here, I have always found 3 great. No problems with connections, minor problems with coverage when I'm out in the sticks, speeds OK. reliable connections, and I have always found customer service to be excellent. I've just negotiated a preferential deal on a new contract and they have given me a very good deal. Can't understand why there are so many bad reviews.....
- Location
-
- Location
- manchester uk
- Reviewing
- Three Mobile
- Date
- 2010-07-25
- Comments
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my story is a tale of two halfs im 12 months into my 15 gig a month contract,i spent the 1st 10 months losing signal unable to download or view video etc,in short it was a disgrace,and i suspect underhanded play to prevent customers using there full allowance,however in the last two months i have had decent service signal and download speeds my sis works for ofcom and has asked me for info,so i will wait and do a proper review in 6 more months to be fair to 3 they do seem to have rectified alot of probs.but you cant advertise 15gig then not have the facilities in place to allow the customer to use it.myself kids and partner are all 3 payasugo phone customers,7 in total spending roughly 350 a month,if 1 goes we all go.
- Location
-
- Location
- Manchester UK
- Reviewing
- Three Mobile
- Date
- 2018-08-18
- Comments
-
you go cheap and you pay the price. Three are cheap for a reason but there's always someone who will bite. I was one of them. Cheap price for internet but connectivity intermittent and unreliable. And when cancelling, expect to be on the phone for some time as they try and try to get you to stay with them, giving excuse after excuse and then saying that there's an early termination fee that they're unable to waive. My recommendation, go with the providers that are most recognisable. They charge more but again, you get what you pay for.
- Location
-
- Location
- March
- Reviewing
- Three Mobile
- Date
- 2022-06-28
- Comments
-
I've had three broadband for over 4 years now as BT or sky isn't an option. As for fibre. That's a pipe dream where I live. At first it was OK, but over the last few months (start of 2022) three's broadband is getting worse ! I have a good signal for 4g. But forget it.
- Location
-
- Location
- Medway
- Reviewing
- Three Mobile
- Date
- 2020-11-29
- Comments
-
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP
- Location
-
- Location
- Mid Devon
- Reviewing
- Three Mobile
- Date
- 2023-01-02
- Comments
-
I got this predominately to use for gaming online, when i first set up it was showing speeds of 25 meg, twice as fast as my home broadband,
The thing is, the connection drops out so often, gaming is impossible due to the lag,
Streaming on it is also pointless as the connection is so unstable. Access to adult sites is restricted, My phone is on 3 and if i do a speed test shows between 5-45 meg
I think the router might need upgrading or replacing, i can’t see how my phone will get a reliable 4g signal but not the mobile hub when they are on the same network.
Really wish i hadn’t bothered because we never use it and at £20 per month for 24 months, such a waste of money
- Location
-
- Location
- Mid wales
- Reviewing
- Three Mobile
- Date
- 2020-11-08
- Comments
-
Don’t have anything to do with them, we have tried to be loyal and been with them for 15+ years over the last 7 months signal at our home has dropped and that now say we are in a black spot and suggest we leave
- Location
-
- Location
- Middlesbrough
- Reviewing
- Three Mobile
- Date
- 2019-09-27
- Comments
-
Overall my experience with Three has so far been positive. The only problem is the broadband speed during the day in my area which can drop down to 1.5 Mbs/s while at night it is usually between 20 - 30 Mbs/s.
The customer service has much improved over the years in my opinion. Well done Three.
- Location
-
- Location
- Middlesbrough
- Reviewing
- Three Mobile
- Date
- 2018-07-02
- Comments
-
Dreadful home broadband !! Been very poor connection, then apparently ran out of data ?? This has never happened before.. It's just a scam to keep having to top up ! Wish i hadn't left Virgin now :-( Only 1 month into a contract with 3 and they say the only way of getting out of it is paying them over 400pound.. which i can't afford ? Am i really trapped... Can anyone help.... ??
- Location
-
- Location
- Milton Keynes
- Reviewing
- Three Mobile
- Date
- 2021-03-14
- Comments
-
Absolute piece of s... Impossible to use, the connection disappears for no reason. In the last hour, I had to reconnect maybe 30times.
- Location
-
- Location
- Morden
- Reviewing
- Three Mobile
- Date
- 2015-01-21
- Comments
-
Since i took a contract of router Huawei E5372 on 4.December 2014 it seemed to me ok until 8.December 2014
when all 15GB gone.As i tried to resolve that issue and get an answer why is that they told me that i had
used it all (and other things like pay more on bills and excuses of not getting cancellation) even i explained
to them that that's not possible as i have been at work until late time but unfortunately with their rude
attitude as they promised an investigation of what happened until now i haven't heard from them.So in the shortcut
as Three rejected my cancellation (even it was done after one week) still i have to pay for 2 years contract
although i'm not using their service as i am scared to do.
If i could rate half of the star i will do that as i am very disappointed with their behaviour and service
- Location
-
- Location
- Mubvumbi
- Reviewing
- Three Mobile
- Date
- 2016-09-16
- Comments
-
The worst provider I have ever dealt with.
- Location
-
- Location
- N Ireland
- Reviewing
- Three Mobile
- Date
- 2021-01-31
- Comments
-
Speeds below 1 most of time.Sucked into a two year contract which i cannot get out of.Stay well clear.
- Location
-
- Location
- N.I
- Reviewing
- Three Mobile
- Date
- 2020-07-06
- Comments
-
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
- Location
-
- Location
- near bristol
- Reviewing
- Three Mobile
- Date
- 2023-02-27
- Comments
-
Back in Oct '22 we ordered a 4G router (ZTE MF286D). Very impressive speeds. After a week we sent it back as we were in contact with Shell Broadband until May. We weren't charged anything, even for the data we'd used. May '23 we dumped our landline and got the same router on a 24 month contract. Speeds are around 100Mbs down, 5-20Mbs up. I've seen 150Mbps at best. We had part of one day sub-10Mbps and their status checker said they were working on our mast.
Our son moved house and I suggested he get a Three router until BT installed his broadband, then send it back wthin 30 days. The sent a 5G router which falls back to 4G in their village. BT messed him around so he kept it. He's in a "not great" 4G area but still gets 40-70Mbps - easily enough for two people WFH and a toddler watching youtube.
Sooo... get one on the 30 day moneyback guarantee. Trial it. Expect slightly slower speeds when everyone is home.
- Location
-
- Location
- New Basford, Nottingham
- Reviewing
- Three Mobile
- Date
- 2020-07-02
- Comments
-
Best speeds I ever got were 7MBPS, usually closer to 1MBPS. Consistently cuts out once per hour, for about 5 minutes.
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- Three Mobile
- Date
- 2019-01-04
- Comments
-
The worse company I have ever come across. All what they care about is your money. No consideration for customers. The automated system is been set in a way that if you want to cancel the service you would not get through.
I have been paying for 16 months for service I have not used and they admit that and there is no willingness out of good gesture for repaying my money back or even part of it.
I strongly advice everyone not to take any contract with three is just a ripoff, disgusting awful company.
I would just give ZERO, ZERO for all the ratings. And a copy of this letter with the details of my experience with three is been passed on to watch dog and trading standard agency.
- Location
-
- Location
- Newport
- Reviewing
- Three Mobile
- Date
- 2017-01-15
- Comments
-
I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.
My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.
It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all
This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
- Location
-
- Location
- Newton abbot
- Reviewing
- Three Mobile
- Date
- 2024-01-14
- Comments
-
Crap internet always down can’t do anything on phone or watch catch up on tv as always buffering absolutely disgusting for the price
- Location
-
- Location
- Newtownabbey
- Reviewing
- Three Mobile
- Date
- 2019-10-24
- Comments
-
My phone internet runns at over 60 mbs . How can you complain. Love 3 mobile
- Location
-
- Location
- NI
- Reviewing
- Three Mobile
- Date
- 2021-01-19
- Comments
-
Practically useless.
Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
Customer service is so bad, I could only call it hostile.
I consider Threes sale of the package to be entirely fraudulent.
- Location
-
- Location
- North Derbyshire
- Reviewing
- Three Mobile
- Date
- 2014-11-29
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2017-09-03
- Comments
-
Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
- Location
-
- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2022-04-26
- Comments
-
We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.
Three's signal is unreliable and their broadband in our area is regularly throttled.
Living in a seaside, rural area doesn't help, especially when visitors overload the network.
Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.
Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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