379 Customer Reviews over 38 pages
-
- Location
- Stowmarket
- Reviewing
- Three Mobile
- Date
- 2020-12-07
- Comments
-
I have had 3 broadband for 14 months now. When it works speed is ok but often get buffering. In the last 3 months there have been 3 significant service failures lasting several days. The last failure ended today after 9 (nine) days of unusable internet. Current speed is half what it was 2 weeks ago.
Three customer support help desk are hopeless except at giving endless apologies but no action. You can tell buy their tone that they don’t give a damn and are just following a script.
I have currently raised a formal complaint. Three are wanting to stall this and are declining to respond formally. I intend to end my contract whatever and revert to land fibre.
I could not recommend this network to anyone unless you have no other options.
- Location
-
- Location
- Lopez
- Reviewing
- Three Mobile
- Date
- 2020-12-04
- Location
-
- Location
- Lowestoft
- Reviewing
- Three Mobile
- Date
- 2020-12-02
- Comments
-
We’ve had this‘service’ for just over a year now. We signed up in desperation as our BT cabinet is still not fibre enabled and the ADSL connection was awful.
It’s never been blazing fast, my jaw drops when people claim 200mbps. The last month it has just stopped providing any sort of service at all.
Customer service just talk me through a hard reboot of the router which achieves nothing.
Avoid like tile the plague.
- Location
-
- Location
- Derby
- Reviewing
- Three Mobile
- Date
- 2020-12-02
- Comments
-
Absolute rubbish, hovers from 3g to 4g, says good signal but cannot connect to the internet.
Extremely frustrated as cannot log on to 3 web site to moan and demand a refund
- Location
-
- Location
- Medway
- Reviewing
- Three Mobile
- Date
- 2020-11-29
- Comments
-
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP
- Location
-
- Location
- Abingdon
- Reviewing
- Three Mobile
- Date
- 2020-11-23
- Comments
-
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
- Location
-
- Location
- hackney
- Reviewing
- Three Mobile
- Date
- 2020-11-22
- Comments
-
I know a lot of people are down on 3, but it really has felt like they were putting in some serious infrastructure round here. I'm in an 'outside' reception area, on the fringe of coverage, so I got an external aerial for my 5G hub. It was pretty good at the beginning (4 months ago), averaging 200Mbps, but it broke every couple of weeks. Now things are better: seems steady, and am routinely getting 500Mbps at my computer. That's 4 times faster than most fibre. And it doesn't go slower in the evenings. Am quite impressed: for 29 quid a month it's impressive. I hope it stays like this! Well done three...
- Location
-
- Location
- London SE5
- Reviewing
- Three Mobile
- Date
- 2020-11-22
- Comments
-
These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!!
- Location
-
- Location
- Mid wales
- Reviewing
- Three Mobile
- Date
- 2020-11-08
- Comments
-
Don’t have anything to do with them, we have tried to be loyal and been with them for 15+ years over the last 7 months signal at our home has dropped and that now say we are in a black spot and suggest we leave
- Location
-
- Location
- Doncatser
- Reviewing
- Three Mobile
- Date
- 2020-11-06
- Comments
-
Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.