Three Mobile Broadband Buyers Guide

Competitive mobile broadband offering low prices, higher usage allowances and excellent 4G coverage

  • Higher usage allowances than many providers, with affordable unlimited data
  • Pay as you go or pay monthly with contracts ranging from 1 month to 24
  • Choose between USB dongles, MiFi personal hotspots or HomeFi routers
  • All tariffs include 4G at no extra monthly cost
  • TechRadar Mobile Choice Consumer Awards 2018 winner for Best Network for Roaming and Data

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Three Mobile Personal WiFi
£9.00 per month
24 month contract

No upfront cost

  • 2GB usage allowance
  • Connect up to 10 devices
  • Free setup
  • 24 month contract

Buy now

Three Mobile 4G Home Router
£22.00 per month
24 month contract

No upfront cost

  • Unlimited monthly allowance
  • No activation fee
  • 24 month contract

Buy now

Reasons to choose Three

  • 99.8% coverage for 4G mobile broadband data
  • HomeFi routers allow home broadband over the 4G network
  • Highest maximum usage allowance
  • 1 month contracts and pay-as-you-go mobile broadband tariffs available

Possible downsides

  • No 2G data, only available in the 98.3% of areas with 3G coverage
  • 14 day returns policy requires the hardware to be as new and unused
  • Extremely expensive out of usage allowance data
  • Largest inclusive usage allowance only available on a 24 month contract

Features at a glance

  • Up to 20Mb download speeds on 4G

  • Contracts from pay as you go up to 24 months

  • Usage allowances from 1GB to unlimited data

  • 24 hour technical support by phone or online

  • Free or subsidised tablets with some deals

  • Use Skype on your computer anywhere, giving you free calls to Skype users anywhere in the world

  • Free mobile broadband dongles with some deals

  • You will be charged at 1p per MB you use over your monthly allowance

3.2 stars
  satisfaction rating based on 606 customer ratings since 2019-01-25. See more Three Mobile customer ratings and reviews.

Details last checked on 2019-12-24

SIM Only

From £7.50 for 1GB to £24 for 100GB, nano SIMs available

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Personal WiFi

MiFi deals from £9 a month

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Short Contract

1 month contracts available from £10 with 2GB usage

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4G

Take advantage of 4G from Three on many deals

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Pay As You Go

From £10 for 1GB for 30 days, cost includes 1GB free

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Tablet Bundles

From FREE on a 24 month contract to full price on cheaper tariffs

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4G Home Router

Unlimited data + no activation fee!

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Highest Usage

Unlimited data from £22 on a 24 month contract

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5G Home Router

Unlimited data + no activation fee! Only in the London area.

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Check Coverage

4G coverage 99.8%, 3G coverage 98.3%

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Details last checked on 2019-12-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 606 customer ratings since 2019-01-25

Show all time ratings

Add your own review of Three

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Joined due to the price and it definitely paid the price. Worst customer service along side the speed of the wifi Huwawie is rubbish. Never again. The customer support technical team always telling me there is no issue however takes forever to load a simple google page. Cannot watch anything on youtube as it always buffers. All pages buffer. DO NOT RECOMMEND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kingston Three Mobile  
This is the worst service I have ever had from ANY company. They didn't take payments (I turned it off as I already had Virgin broadband which was expiring at the end of 2019) I received a mail saying that I was being suspended on the 8th Jan and called them to arrange payment on the 15th (my first payday after Christmas). They said that they would and when I called them to make a payment (£70) they told me the account t was cancelled and I owed then the years payment. I offered to pay on in full to resolve ans couldn't have been more flexible but they are AWFUL. Avoid at all costs. I am currently looking at legal action and the ombudsman is backing me.

AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I bought 3's Huawei 4G mobile wifi unit on 9 January 2020. Back at my location in Acton the download speed never got above 2Mbps in the first 48 hours and there were losses of connection about every 5 minutes. When I went back to their Westfield store at 18:00 on 11 January they filed a Customer Technical Request and said that their technicians would call me within 48 hours. By 19:00 on 13 January I had not received a call from 3's technical services. None of my regular download speed checks had got above 2 Mbps in the intervening 2 days, and there were still losses of the connection every 10 minutes. I explained the problem to shop staff. They could only let me wait 10 minutes until the manager had time. I explained the problem to the manager. He called 3's customer relations department. We both sat there for 15 minutes waiting for 3's customer relations department to answer. I was then asked to explain the problem again, told that my contract could not be cancelled, and told to wait while I was passed to the technical support department. When connected, I was asked to explain the whole problem again. The technical support person then said he was passing my call to the customer cancellations department, as he could not decide on a cancellation himself. I declined to explain the problem yet again, and demanded a written confirmation of my cancellation. The technical support person said the customer cancellations department would call me back in about 48 hours.
I have cancelled the direct debit. 3 is withholding my money with insufficient grounds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Acton Three Mobile  
Absolutely terrible customer service. They charged me for 2 further months after I called them to say I moved, yet left me no messages. I was a loyal customer for years and now they charged me for months I didn’t use. The broadband was slow and definitely unreliable. I will never be using their services again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Three mobile broadband service is horrible. Web page takes indefinitely to load. I tried paying my daughter school fee on line this evening, it did not get through because of "frustrating slow speed". I regret that I bought it service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancaster Three Mobile  
Download speeds are incredibly unpredictable; very occasionally you might get 20mbps, but you usuallyget 0.5-2mpbs. Customer Service will have you move the router around, change Wifi frequency etc., but it does nothing to help the really poor consistency of their services.

What I really don't understand is my mobile provider Smarty use the Three network, and my phone gets far greater download speeds than the router sat in the window. I hotspot more than I use the Router now, which begs the question why bother paying for the service in the first place.

Easy to choose them Relish/Three in the first place due to their quick delivery/set up times, but in the end really not worth the hassle.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London Three Mobile  
I thought this would solve my BB problems as i live in the countryside.
The signal drops & rises,surely i should be able to get a reliable 20meg d/load speed.Some times it drops to around 3-4 meg d/load.I need to shop around once my contract is up.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
cronberry,cumnock Three Mobile  
Mobile broad band worked fine for 16 months then 0.6 to 1.8 gb same location 24 month contract y should I pay for something I am not receiving cowboys
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bolton Three Mobile  
Lovely little cube for 4g internet. However, crap is all I can say. Best I've ever had was 10mb, usually it's not above 3mb. I live in a flat, however it sits on the window sill and if go further in to my flat, I can get 38mb on my mobile which is on Tesco mobile (using O2 network). When I bought it, 5g was rolling out the followimg week, that was in July and 6 months later, I'm still getting 1mb of 4g.
Cannot wait until my contract finishes. P.s. this was written on my mobile data as the wifi waste slow
Manchester Three Mobile  
Dire. 4 phone calls, 9 people, over an hour and now been told issue will be looked into within 48 hours.
Final person I spoke with had a major attitude problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Eastbourne Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Student Broadband

Last minute student broadband offers and options

Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media

It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.

Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.

To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.

Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.

This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.

Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!

Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.

We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.

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Virgin Media with £150 credit

Discounts, rewards, credit and tech in our broadband offers roundup!

Posted on 2019-07-08 15:16 in News Offers Three Plusnet BT John Lewis Virgin Media Shell Energy

There are so many strong broadband offers being presented this week that we felt it was time for another round up of the best broadband discounts and rewards around.

Onestream has one of the cheapest broadband deals we've ever seen. The Flow Unlimited package offers average speeds of 11Mb and is an impressively low £13.99 a month on a 12 month contract, with line rental included! Onesteam also have a range of competitively priced Fibre products, starting with their 17Mb average speed truly unlimited Jetstream Lite Fibre that comes in at just £17.99 a month on a 12 month contract with line rental included - that's cheaper than many provider's standard broadband deals!1 £9.99 setup cost applies on all offers.

Shell Energy aren't far behind Onestream for extremely cheap standard broaband, their Fast Broadband package with average speeds of 11Mb is only £15.99 a month all in.2

There are also a number of strong reward offers on this week. For example, if you want a Fibre package from BT, then not only will you get a BT Reward card, you'll also receive a Marks & Spencer voucher! Superfast Fibre is £31.99 a month and comes with an £80 M&S voucher and a £30 Reward Card, while Superfast Fibre 2 is £39.99 a month with an £80 M&S voucher and a £60 Reward Card.3

Plusnet have a mix of reward cards and cashback offers on their broadband and phone bundles this week. Unlimited Broadband is £18.99 a month in low cost areas and comes with £75 cashback, Unlimited Fibre is £24.50 a month and comes with £50 cashback, while the Unlimited Fibre Extra package is £27.50 a month and comes with a £60 reward card. You'll need to hurry, because the Fibre offers end tomorrow night!4

John Lewis are bundling in a Google Home Hub with all their broadband products. This is a hands-free Smart Speaker with a 7" screen worth £119! You can choose between Broadband Unlimited with average speeds of 10Mb for £20 a month, Fibre Broadband with average speeds of 36Mb for £28.50 a month or Fibre Extra with average speeds of 66Mb for £35 a month.5

Blink and you'll miss it, Virgin Media's flash sale on TV bundles starts today. You can get a fantastic £150 bill credit on select broadband and TV packages. Choose from the Bigger Bundle for £57 a month, Bigger Bundle + Movies for £62 a month or the Bigger Bundle + Sports for £72 a month - all of these packages have average speeds of 108Mb. If you to up your speeds to an average of 213Mb and get more TV options, you can get the Bigger Bundle + Sports & Movies for £79 a month. Or you could go all out and get Sky Cinema, Sky Sports, BT Sport, Kids Pick and whopping average speeds of 516Mb with the Ultimate Oomph Bundle for £99 a month. Hurry, this offer ends on the 12th July!6

Finally, Three's already excellent unlimited usage offer on the HomeFi 4G home broadband router has been further discounted! You can now get unlimited data for just £11.50 a month for the first 6 months of the 24 month contract. After that, it's only £23 a month! Find out all you need to know about 4G home broadband in our dedicated help page on the subject.7

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker or verify on the provider landing pages to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. 12 month minimum contract. Standard broadband price rises to £24.99 from month 13, Fibre Lite rises to £27.99 from month 13. £9.99 delivery fee for the router applies to all deals. Further terms and conditions may apply, see Onestream site for details. Offer is only available via the landing pages linked from this blog post and may end at any time.

2. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Offers are only available via the landing page linked from this blog post and ends 11:59pm 8th August.

3. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. BT have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Offers end 11:59pm 11th July.

4. All Plusnet deals are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount, cashback will be issued as a cheque when your broadband is active. Offers are only available via the link in this blog post. Fibre broadband offers end 11:59pm 9th July, standard broadband offer ends 11:59pm 16th July.

5. Virgin Media packages are on a 12 month contract, prices will rise from month 13. £35 upfront cost applies. Credit will be applied to your first bill. See Virgin Media website for full details about included channels and extras. Offer ends 11:59pm 10th July.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. Offer ends 11:59pm 30th July.

7. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Offer ends 11:59pm 22nd August. Three have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Check coverage for your area on the Three website.

Comments

Three Mobile Broadband Buyers Guide - Is Three right for you?

Can I get Three mobile broadband?

Unlike other mobile networks, Three doesn't have any 2G GPRS or EDGE data service, so you'll only be able to access Three mobile broadband in areas with 3G or better coverage.

If you're in rural or remote areas and using a mobile phone handset, you may find coverage to be spotty. However Three have one of the country's largest 3G networks with over 98.3% coverage, so it's rare for towns and cities, and many major transport links, to have no 3G coverage.

Three offer a coverage checker that allows you to test any UK postcode for coverage on Three's 3G and 4G networks, with colour coding showing which areas have strong coverage indoors, and which will only get good signal outside buildings.

4G at no extra cost

All of Three's plans plans include 4G speeds at no extra cost. This is in stark contrast to other mobile broadband providers who require you to pay extra for a 4G tariff.

However, you must own a 4G/LTE capable device in order to enjoy the 4G speeds your tariff will include. Depending what tariff and contract length you choose, 4G-ready devices can be more expensive than Three's standard dongles and MiFis, which only support 3G.

Large usage allowances

Three offer unlimited data on some deals making them a viable alternative to a fixed line home broadband package for moderate users.

If you're in a broadband not-spot and can't get fibre, then Three's HomeFi router means you could get respectable speeds over the mobile network. If you don't use your landline for calls and you get good quality 4G or 3G connection from Three, switching to Three mobile broadband could free you from the need to pay for a landline.

Things to watch out for

As Three have a requirement that their hardware be 'new and unused' in order to qualify for the 14 day returns period, it's more important than usual to be sure before committing to a long contract.

Be careful to check all the postcodes where you're likely to use your mobile broadband to ensure there's good coverage. Especially make sure that places where you'll be inside a building have strong indoor coverage. If you're planning to use Three as your main broadband connection for the home, make sure that you have strong indoor coverage - standard 3G speed can be surprisingly slow in built up areas at peak times as it depends on how many other people are using the service at the same time.

Be sure to check that your monthly usage is less than the amount you're planning to sign up for, consider signing up for one of Three's unlimited data plans. If you go over your monthly usage allowance, you'll be charged 1p per megabyte, which can very quickly add up - however Three should inform you before you exceed your allowance.

Broadband.co.uk