162 Customer Reviews over 5 pages
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- Location
- East yorkshire
- Reviewing
- XLN Telecom
- Date
- 2022-07-09
- Comments
-
Very poor desperate company issuing threats and massive bills on termination of contract even cancelled our new one with talk talk Doubled price
Stay clear of this very unprofessional company
- Location
-
- Location
- Cambridge
- Reviewing
- XLN Telecom
- Date
- 2022-06-28
- Comments
-
Please !! Avoid they are really professional scummers
Never ever believe words they are saying
They are misled to sell do everything to take your money and your time
- Location
-
- Location
- Somerset
- Reviewing
- XLN Telecom
- Date
- 2022-06-19
- Comments
-
I have had an awful experience in the years I have been a customer. I have tried to leave but the penalties are prohibitively extortionate. When I have finally been out of contract they make leaving difficult by stalling the new provider and saying I will loose my phone number. Then they get the hard nosed sales people to pressure sell an apparently better deal for one year - but read the small print. Too late I found it was two years and the price more than doubled in year two. More than twice what I would pay with another provider for a one year contract. When my current contract (I was conned into) expires no way will I stay whatever they try. Avoid this company at all costs - or it will cost you dear.
- Location
-
- Location
- South London and Hampshire
- Reviewing
- XLN Telecom
- Date
- 2022-05-25
- Comments
-
Since taking over our lines we have continually struggled with the internet connection being too slow to use, upload is needed for online programmes such as accounts for HMRC MTD and we have speeds of 0.02Mb/s very often. Finally we installed a 4G router and pay for this in addition, no longer using but still paying for XLN. Analogue telephones OK but they are BT anyway. Customer services are not, they are simply an answering service (may be in house) that then cannot connect you to your destination in the company. This is as close to a scam as I have ever encountered and now face battles over extortionate exit fees made necessary by the poor service.
- Location
-
- Location
- 12 market street
- Reviewing
- XLN Telecom
- Date
- 2022-04-17
- Location
-
- Location
- Morecambe
- Reviewing
- XLN Telecom
- Date
- 2022-04-15
- Comments
-
Very disappointed with XLN , couple of times having issues with broadband and phone line. Taking ages to fix the problem, cancelling already arranged appointments multiple times. Leaving my business days and day with no service, which reflects on my customers. Totally disappointed. Not happy at all . It’s their fault
- Location
-
- Location
- Morecambe
- Reviewing
- XLN Telecom
- Date
- 2022-04-14
- Comments
-
Very disappointed with XLN .Not reliable at all very often having issue with broadband and phone line .Taking ages to fix the problem not coming on our arranged appointments . Leaving me days and days without connection. With no any shame charging those expensive prices but I can’t even use their service. So disappointed I don’t recommend it
- Location
-
- Location
- Blackpool
- Reviewing
- XLN Telecom
- Date
- 2022-04-05
- Comments
-
Rated 1 out of 5 stars
Just now
Didn't connect me up
Didn't connect me up, ripped me off, sent me a bill of 180 pound for 2 months bills even though I've never used the company, taken money out my bank and denying there have done it and sending more bills, ridiculous, needs sorting and fast, cancled my prior supplier and also got a bill of 754 pounds on top, and I have never used the services don't be conned
- Location
-
- Location
- Odiham
- Reviewing
- XLN Telecom
- Date
- 2022-01-25
- Comments
-
Our company was with XLN until recently. We had a loss of broadband and therefore sales for about 10 days due to an admin error at their end. Extremely hard to get out of their contract despite following the terms they had sent us. They word everything in such a way that it is misleading to the customer to tie you into their services and make it hard to leave. They claim to be there for small businesses but they are just out for what money they can get out of you. Avoid at all costs.
- Location
-
- Location
- Bewdley
- Reviewing
- XLN Telecom
- Date
- 2022-01-06
- Comments
-
Needs to be an option for zero rating. I work for a charity. Had contract with XLN had problems with broadband which were reported but not resolved, got a better deal with Sky (XLN £68 per line Sky £27.50 plus 4G back up) was out of contract so agreed to move to Sky. Usual communication followed, switch over planned 15th Dec.
6th Dec received very aggressive hard sell railroading call from XLN whilst I was driving. Felt uncomfortable, felt bullied but was offering a saving which as a charity we have to accept. Also new line to be put in on 21st December to resolve the problem of dipping WiFi. As a charity we are very busy at Xmas time so just agreed to get her off the phone. Rang Sky explained better deal but sky explained their £27.50 was for both lines not each. So straight back to XLN, the same day to say we would be moving to Sky. XLN then blocked sky’s requests 4 times. But acknowledged our not going with them by cancelling the new line in. Sky then put in our new line in as planned but XLN state they do no allow a cooling off period and in agreeing by phone to new rates I had also agreed that they could automatically block any attempt to move elsewhere within 90 days. This is there policy. XLN now want £419 for us to move becus they say we are in contract despite us saying not on the same day and with us emailing the day after and 4 times since. Dreadful company. Aggressive, extortionists preying on our small charity
- Location
-
- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2021-11-26
- Comments
-
This company is a total disgrace and stay away from their services. having reported to Ofcom today and have issued a ccj for monies for cancellation fees. STAY AWAy FROM THIS COMpANY>>
- Location
-
- Location
- WILLENHALL
- Reviewing
- XLN Telecom
- Date
- 2021-11-22
- Comments
-
I was told that it would be a straight swop over from Talk Talk to XLN. If only that was the case. I was more than happy with TalkTalk but the gentleman who called at our premises instisted that it was all exactly the same as TalkTalk but cheaper....so I changed. It was a bad choice, Engineers sent down, without broadband and phone for over a week and as they messed up the phone lines now saddled with an NGN charge and they have just added a Business surcharge on to cover costs if line goes down. I am having that taken off the bill and will be returning to TalkTalk as soon as this contract is up. Steer Clear of them, it really is not worth it for all the disruption and ends up being dearer in the end. Although I have to add that whenever I have phoned up customer services they have always been professional and helpful
- Location
-
- Location
- Edinburgh
- Reviewing
- XLN Telecom
- Date
- 2021-10-29
- Comments
-
Had them for 1 year and they keep trying to ad more sevices, I didnt notice so they caught me out!
After 1 year contact was up I changed to NOW which was half the price of XLN.
Then they said I needed to pay £299 as I am cancelling 5 days early!!! Unbelievable. How they can get away with this I do not understand. Has no one reported then to Ofcom?
- Location
-
- Location
- kent
- Reviewing
- XLN Telecom
- Date
- 2021-10-23
- Comments
-
can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated. also heavey fines if you try to leave whilst in contract.do not use these scammers!!!
- Location
-
- Location
- Isles of Scilly
- Reviewing
- XLN Telecom
- Date
- 2021-10-22
- Comments
-
If I could give zero stars I would.
Since joining XLN we have had one problem after another.
The communication between members of the company is non existent and they seem completely incapable of making a record of what has been discussed. I would advise getting everything in writing, though apparently when I asked for proof of payment through email I was told that they were unable to send me an email to confirm the payment. Ridiculous.
We have been sent final demands for payments we were unaware of.
They have tried to make us pay for a service we haven't even had.
Make us pay nearly £500 in fees for leaving them when the reason we were leaving was because they couldn't offer us a service otherwise we would have stayed.
Money grabbing and don't care about the customer. The service we have received is shocking.
I am hoping we have finally seen the back of them.
- Location
-
- Location
- Sidcup
- Reviewing
- XLN Telecom
- Date
- 2021-10-18
- Comments
-
will nevar used this service again it has been 11 days without broadband and line and still don’t don’t when they fix external issues and keep lying everyday. Not transparent and not helpful
- Location
-
- Location
- Eastbourne
- Reviewing
- XLN Telecom
- Date
- 2021-10-15
- Comments
-
The worst ever, I cancelled the engineer fees as I felt it is unnecessary, then they stopped the service a week after and sent an engineer then requested a £120 charge as a punishment.
Avoid Avoid Avoid ... they are dodgee
- Location
-
- Location
- Lincolnshire
- Reviewing
- XLN Telecom
- Date
- 2021-10-14
- Comments
-
MORE CHARGES AVOID AVOID AVOID......
Their tactics to keep you is to bring high charges to scare you to leave, is nothing about small business company as they promote themselves, I hate doing reviews but unfortunately the truth is they deserve it.
- Location
-
- Location
- Reviewing
- XLN Telecom
- Date
- 2021-10-06
- Comments
-
THINK BEFORE YOU SIGN UP......
Once you're using their services you can't cancel without big cancelation charges than your full contract left to pay like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £27 + vat each they managed to bill us £129 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.
- Location
-
- Location
- ellesmere port
- Reviewing
- XLN Telecom
- Date
- 2021-09-21
- Comments
-
could not fullfil the order so i canceled then got hounded with letters and emails saying that i owed them money for a service they could not provide stay away bad service delays fater delays after delays and still charge you even after you cancel your service
- Location
-
- Location
- Kent
- Reviewing
- XLN Telecom
- Date
- 2021-09-20
- Comments
-
Average service, speed of the line could be improved, BUT watch out for their HIDDEN charges...
- Location
-
- Location
- Erdington Birmingham
- Reviewing
- XLN Telecom
- Date
- 2021-08-25
- Comments
-
They are the biggest scammers in Uk they put your bills higher but they don’t tell you and if you try to cancel the contract you end up paying a lot even if your contract expires they find another way to bill you
- Location
-
- Location
- Cornwall
- Reviewing
- XLN Telecom
- Date
- 2021-08-11
- Comments
-
My main complaint with this company is that they will automatically upgrade your account to a more expensive option. You generally receive a letter saying what they are going to do, then if you do nothing the upgrade is then applied. This has happened with a telephone line insurance and a change of tariff. You then have to call the company and go through a series of hoops as to why you should have the product, before they finally withdrawal the service. Then after a couple of months they 'accidently' reapply the extra charges, and you have to then ring them and go through everything again in order to get the extra feature cancelled.
As a business customer you do not have the same rights as a domestic customer. Please think carefully about using this company, they will turn out to be as expensive or more expensive as the big company (BT).
- Location
-
- Location
- Leicester
- Reviewing
- XLN Telecom
- Date
- 2021-08-04
- Comments
-
An absolute joke. Broadband cuts out constantly (not a problem with previous supplier). Range from router is easily only half the only router. Then after a couple of months they increased the price. Not because of inflation, but because they felt they needed to in order to keep my personal data safe. Utter horse doo doo.
- Location
-
- Location
- Stroud
- Reviewing
- XLN Telecom
- Date
- 2021-07-23
- Comments
-
Stay well clear
I never had an experience like this. XLN tried to pull one over on me.
It all started really well got a call with the sales pitch. At the time I just newly signed up with EE for £27 so was still able to cancel. The sales lady quoted something £25 so I asked directly is that including VAT other wise it wouldn’t make much sense to swap. She said “oh yes we include that as well as we want you to safe” went through all the usual other stuff to agree on it and that was it. Great I thought. Wrong!! Eventually I get my first invoice stating £29.95. Never received any cataracts per email as somehow they took it down wrong. Later I would request any correspondence I didn’t receive but got nothing. So anyway since this is first time I see the higher price I started my complaint process from then. This would be held against me at a later day as if I agreed to the written contract that I never received.
The complaint process was long and tedious at beginning I was doubting myself to a point that I accepted I misheard and now have to pay £29.95. Only because they couldn’t get my broadband or phone going for over month did I try to get out the contract which led down the route of eventually asking for the sales recording to see if it was indeed miss sold. They wouldn’t accept a cancellation on the basis of broadband not working they insisted the phone was which is the full £29.95 while broad band is just a free extra..can you believe that. I couldn’t confirm at the time as I don’t use a landline only after a month I finally borrowed a neighbours phone find out it wasn’t working either. Would they let me out the contract? No! In there own Terms and condition under broadband activation, where most providers give you some sort of discount if it not live within a few days, XLN boldly proclaims in can take up to 14 days but “TIME IS NOT OF THE ESSENCE”. A business broadband provider, writing that!! I didn’t know if I should laugh or cry. Anyway many many phone calls later I finally got the recording which they insisted shows me agreeing to £29.95 which it clearly doesn’t they still would let me go. I spoke to some right sleazy people insisting I should know better despite the recording. “Its business of course you charge VAT”. In the midst of all this the broadband actually went live and I go now charged…not nothing as earlier now its £15 and would later become £19 I am still not clear where I paid for was anyway I know I paid at least 2 month £29.95 and 1 of those was service less. Now finally they let me grafter I told them “let me be the one customer you cannot satisfy it happens and its clearly not working for us” they agreed. Great! So I thought. A month later I get another bill. I queried and they said no that’s fine it being credited or whatever, I don’t have to pay anything its all done and dusted. Great! So I thought! Next month I got another bill. I might have ignored that one as the latest one I got had a overall total of £68.27 on it with part of it being written off. Me on the phone again. This time I got a particular sneaky one one who insisted I agreed on the recording to £29.95 and on the system it says that as well. We got in an argument and he eventually agreed to listen to the recording. Came back on after only 5min, the recording is 16min long. And told me he heard me agreeing to £29.95. I said absolutely not. He insisted effectively gaslighting me as I couldn’t find the recording to listen to it while he was to jog my memory. After the call I did though and the sales agreement was around the 3min mark and there was no other moment in the recording where any other price but the £25incl. Was mentioned. So he lied he even said he listened to it with a few of his colleagues. I am so glad I made it a habit to record all conversation with XLN. So at the end of all this there is apparently still a sum of £19.27 outstanding god knows for what. They say for the services I had which I thought I paid so I leave it for now. If anything they owe me money for my time to got through all this garbage. If £29.95 is what you agreed good for you. Oh did I mention that this was for a home office so come 6pm they would throttle my broadband to a measly 2mbit? Yeah i guess that works for brick and mortar, they knew its my home address. Useless!!!
- Location
-
- Location
- Wilts
- Reviewing
- XLN Telecom
- Date
- 2021-06-25
- Comments
-
Technically fine but really p*ssed me off with weekly sales calls. Also no visibility of service/bills etc and to cap it all the out of contract threats. And post contract price hike.
Back to BT who were badmouthed by their agents
- Location
-
- Location
- dereham
- Reviewing
- XLN Telecom
- Date
- 2021-05-24
- Comments
-
Very poor customer service, They trap customers in a contract with a huge penalty £300 so you can't leave them. They use that to bully you even after the contract is finished and made a new deal with a different company still getting threatening recorded messages of penalty payments as if I am dealing with a criminal gang not a decent fair business. I called them and confronted their customer service who didn't know what to say but I am not impressed and would complain to off com.
- Location
-
- Location
- Stoke on trent
- Reviewing
- XLN Telecom
- Date
- 2021-04-06
- Comments
-
Worse ever service I received ..we as retail company have to serve customer every single minute and need internet on go..at time of getting XLN sales person assured me that it would be smooth change and ther will be no interruption to our network..I keep asking them let me know if I need to do any arrangements for switch over but she said no no no worries everything will be sorted and now as we struggling to get connected they keep asking all security questions again n. Again regardless understanding our situation we loose 1000s m they keep saying if engineer cm they will charge us ..ridiculous ..would never recommend at all
- Location
-
- Location
- BRAINTREE
- Reviewing
- XLN Telecom
- Date
- 2021-04-01
- Comments
-
I'm discussed in the way xln scamed me. They record a contract over the phone at the start. Giving a price . Then months later they state they sent me a email that suppose to state they gave me 30 days notice the price
will be increased .so the special offer i signed up for which was recorded does not mention in the recorded contract that they will be increasing the price any thing from 20% and more months after .. they say if you did not reply then your fault your in a contract . Yet on the beginning from the first contract recorded
on the phone nothing was mentioned about that .. they are going increase the costs months down the line . This company is the biggest scam going. Report them to the ombudsman because I going to..
My Internet has never worked properly since I have had it. Yet they say they are sending a new box put and 4 month later still not received . I should of stuck to talk talk
- Location
-
- Location
- Brighton
- Reviewing
- XLN Telecom
- Date
- 2021-03-15
- Comments
-
Why can't you trust broadband companies? Maybe they give us every reason to do so? After agreeing to a 12 month contract, XLN decided 5 months into the contract to add "insurance" in case of infrastructure falts outside my building. They never notified me of this in any way. shape or form and when I asked them to remove it from my account it was an ordeal. Only by threatening to leave them, they agreed to remove it. Outrageous. I look forward to move to BTOpenreach once the contract expires in a few months.
- Location
-
- Location
- Ellesmere port
- Reviewing
- XLN Telecom
- Date
- 2021-03-03
- Comments
-
Absolutely gutted.I should have listened to my neighbours they warned me about poor speed and over charged but I didn't listen.On my final months of contract despite of closure due covid they still overcharged me and I spoke to them through phone and my email of circumstances
- Location
-
- Location
- Leeds
- Reviewing
- XLN Telecom
- Date
- 2021-02-22
- Comments
-
BEWARE OF THIS FIRM - I could write a book! The charges went from £29 at the start to £65. They sold me fibre (at a cost) by assuring me that it would be faster - it wasn't! I gave them a chance to come close to a new providers quote at the end of may contract but they couldn't until I instructed the switch at which point they jumped into action telling me (a) the new providers cost excluded VAT (wrong!) and (b) the new providers term was 2 years and not 18 months (wrong again). They came within 10% of the new providers cost but did not say it excluded VAT, by which time they had cancelled the transfer order from the new provider and I had to go through it all again. They invoiced me £299 charges for early termination and when I told them the contract was ended they told me it had actually ended 3 months ago but they had not told me and so I was paying the inflated rate unnecessarily. One of the operatives was not only rude but told me mistruths and misled me just as the fibre salesman had earlier misled me. Added to all this is that my new non-fibre broadband is way better that the XLN fibre broadband and it's less than half the cost. I strongly advise new customers to avoid XLN and ignore their devious misleading sales patter.
- Location
-
- Location
- Brighton
- Reviewing
- XLN Telecom
- Date
- 2021-02-21
- Comments
-
I am not sure why they are bad reviews here. I have four business premises and use XLN for all locations. A number of my tenants do as well. Never had a problem, customer service is reached in only a few seconds. Low Cost and reliable and a good speed. Definitely worth using as a supplier, much better than the rest and i have tried them all.
- Location
-
- Location
- Liskeard Cornwall Uk
- Reviewing
- XLN Telecom
- Date
- 2021-02-18
- Comments
-
Unreliable drops off all day long over initial 14dys cooling period notified them and as they did not respond via an email as their website linked email has an error sent another from my own email with link email address. Finally replied especially as tried to bill two and half months and lest we forget dropping off all day long and only been a customer for 14dys and expected to pay this up front. Avoid as not honest and unreliable. Threatening with fees and this is against the credit consumer laws another badly informed level of customer care, and no apologies!
- Location
-
- Location
- Worcestershire
- Reviewing
- XLN Telecom
- Date
- 2021-02-16
- Comments
-
1 review
1 star: Bad
Just now
DO NOT TRUST THIS COMPANY!!!!
DO NOT TRUST THIS COMPANY!!!!!
After being in business for x 37 years I have to say this is my first ever review!!! That says it ALL!! My company has experienced the most awful experience with this company!
They could not provide us with the speed that they had Guaranteed and contracted to (LOW Speed BEING) 1.4Mbps!!!!! However we were in fact receiving average 0.9Mbps!!! We monitored and recorded on a daily basis.
Just how they expect a Business to operate with such LOW Speeds!!!
We notified them of our dilemma. They simply denied the facts!!
We had no option but to purchase x 2 mobile dongles and rent an alternative premises in order to conduct our Business!!
We discovered that we were able to receive Fibre, however XLN were unable to provide the service but BT were able to.
We had no alternative but to exit the contract. Although they could Clearly NOT provide an adequate service they are charging my company £398!!!!!!!!!!
Black Mail
They then came up with a resolution.
As we have x 2 premises independently managed . After the manager from the other site had also encountered the stress factor when having to work at the sister site she also decided to find an alternative supplier. This site was NOT in contract.
XLN stated that if the service was retained at the one site they would waiver the exit fees at the site to which they incompetently were unable to provide the service contracted to!!!
We have complied a full report to which the complaint is being currently being dealt with by Off Com
DO NOT USE THIS COMPANY!!!
- Location
-
- Location
- B487HJ
- Reviewing
- XLN Telecom
- Date
- 2021-02-08
- Comments
-
DO NOT TRUST THIS COMPANY THEY DO NOT LIVE UP TO WHAT THEY STATE. WE WERE PROMISED A MINIUM DOWNLOAD SPEED OF 1.5 WE WERE ONLY RECEIVING 0.5-1.0 AFTER CONSTANT INFORMING THEM ALL TO AVAIL. OTHER COMPANIES ARE ABLE TO SUPPLY FAR BETTER SERVICES. WE WERE PAYING £113 FOR SUCH A POOR SERVICE. WHEN TRIED TO LEGALLY EXIT THEY HAVE NOW CHARGED IN EXCESS OF £400!! BT ARE PROVIDING US FIBRE FOR ONLY £39.99!!!
- Location
-
- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2021-01-20
- Comments
-
The first time I called XLN, I spoke to Lily for 64 minutes. Lily is great, she provided the type of customer service that any person would envy. When I asked Lily about my overpayments and why, she provided information in great detail. She backed up the company she works for in full and I respect that. But I found it funny when I asked her where exactly I was notified about termination instructions and reason for overpayments. She kindly put me on hold for long periods of time to dig out information that would provide me correct answers. Trained staff should not need to spend 10-15 minutes a time to find out where information is hidden to customers.
XLN has a unique way to fraud customers. When my contract was due to finish in October 2020, I was not able to immediately terminate my contract and now I am forced to pay large, additional fees.
They do not send clear emails, letters or messages outlining instructions when your contract is up- instead, it is hidden inside invoices in small and unreadable text.
Constant contract changes: Mid-way through my contract, they decided to add a "Business Assurance" fee which I was forced to pay. Later, they decided to increase this sum by £1, secretly hidden inside a random invoice and in small print. It may not sound like a great deal but if they reportedly have 400,000 paying customers then this immediately equates to £400,000 extra every month without clear and proper notice to their customers.
Christian Nellemann established XLN for small businesses because he knew: while busy people spend their time working hard to build and grow, they will spend less time reading the small prints of contracts. And this is how he managed to make 50-100 Million of revenue in the year 2014. Thief.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2020-11-30
- Comments
-
Had broadband with them in two separate locations and both were appalling. Connection has been dreadful in both. In one location they charged us twice £100 for an engineer to come and fix the problem, both times they were not able to. We left mid way through the contract and fully disputed the lumpy early leaving charge as they were in breach of the contract. The second site we are trying to leave now the contract has ended - the connection was so bad, we phoned to complain and they said they could improve the connection for an additional £10 per month charge!!!!! We were already paying £60 for month (this wasn't super fast or fibre connection, just bog standard). I've now said we're leaving as we can get it through Sky for £25, and lo and behold they're now offering us the faster internet for £24.99 per month - go figure. They would have to pay me £24.99 per month for me to want to stay with them - DREADFUL in every sense of the word.
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2020-11-19
- Comments
-
One of the worst telecom company i've dealt with, mislead and a deceived my elderly parents on a contract. I have then gone on to cancel the contract based on the representative giving false promises and information. They now want £400 for a cancellation fee !. A complete joke!
- Location
-
- Location
- Chesterfield
- Reviewing
- XLN Telecom
- Date
- 2020-11-11
- Comments
-
We have been with XLN FOR 3 Years always had problems but this last year has been really bad, They are less than interested when you complain then try to offer you a faster broadband if you sign up for longer, Cant wait to 13th December when we can finally get a decent provider and say good bye to the nightmare of XLN
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.