4,684 Customer Reviews over 118 pages
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-12-01
- Comments
-
When we first got the contract with them, we waited for 45 days for someone to come to install the broadband and we were lied twice about the date. When we moved, we announced in advanced, they booked us, no one showed up, when my husband called they said there are some problems and we have to wait 6 weeks. We cancelled the account, one week later, my husband received a call with an offer and a date of installation, and again no one showed up. When we called customer service, the guy gave us another date, two weeks later. We refused. This is unacceptable for such a big company to lie about appointments. I took my day off twice for nothing because of them. Talktalk are coming in 10 days for installing the broadband.
- Location
-
- Location
- PRESTON
- Reviewing
- Virgin Media
- Date
- 2019-01-24
- Comments
-
Worst service ever. Blatant liars. Deliberately inefficient staff. Switching ASAP...!
Good luck to people who already have it..
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-01
- Comments
-
Fine when everything is working, terrible when not. Honestly, their service more often limited than not. They take for ever to sort things out. They said they will take about 8 months (!!!) to fix an issue, I kid you not.
Definitely not recommendable and wont be renewing my contract with them.
- Location
-
- Location
- 60c central roar
- Reviewing
- Virgin Media
- Date
- 2018-08-20
- Comments
-
Hi to everyone one,
2 weeks ago I requested a call back from Virginia midia because I need a new broadband for my new flat, they said it takes 2 weeks for the installation and in the same day all will be set up and ready to go, so I agreed then in 2 days time some one came to the flat and we discussed about where to run the wires and all the details, so my wife asked her manager that she needs to be off on the day of installation and Virgin media was calling and texting every day for they make sure someone is gonna be home on the day of installation and we always confirmed that all is good, any way the installation date is on the 21st , today is the 20th I got a call from virgin media says we won't be able to come and get u the service set up because we got problems with the installers, my wife lost a day work for nothing (110£ ) witch is not the main problem, now we are struggling and searching for another provider and will have to wait another 2 weeks and keep top up our phones data to have rubbish internet because of virgin media , was a big mistake, not recommended at all,
- Location
-
- Location
- Hemel Hempstead
- Reviewing
- Virgin Media
- Date
- 2018-11-16
- Comments
-
Planning to terminate my contract, customer service told me that they have special offer for me and offered higher price than stated on the website, just unbelievible!!!
- Location
-
- Location
- EDINBURGH
- Reviewing
- Virgin Media
- Date
- 2022-10-13
- Comments
-
Still in the process of cancelling. Taking over an hour. There's no way to cancel without talking to someone.
The service is unreliable, cutting out several times in the last year.
I also have concerns about their security. I use unique passwords generated by a password manager and twice the password I only use for Virgin Broadband has been compromised.
Their router also has suspect settings which had to be changed to allow SSH to work.
If you are a professional in IT working remotely I would stay as far away from Virgin as possible.
- Location
-
- Location
- Hackney
- Reviewing
- Virgin Media
- Date
- 2015-08-05
- Comments
-
The worst in my life.
I cannot recommend.
Very very bad and unreliable.
Cancel all the contract if you can.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-02-08
- Comments
-
On the wc 29th Jan 2018, I purchased a broadband service from virgin media, with an agreed 15th Feb installation date. on the 8th Feb, I receive a call stating that there had been a problem and that not only they could not honour the installation date agreement, they also could not confirm a date by which they could proceed with the installation and would only be able to confirm a date in 5 working days. I asked to speak to a manager but was told that one was not available and that one would call me back in 1 hr. Two hrs passed and no one called. I called them again, a PREMIUM number, and they passed me through 2 different departments before coming back to me with the same: no date can be confirmed.
Keeping in mind that I am a NEW client, how lousy can a company pride themselves to be? How arrogant and incompetent can you that you act as if you can mess around clients like this without any repercussion to your brand?
Absolutely useless. Cannot recommend in any way shape or form.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Virgin Media
- Date
- 2018-05-28
- Comments
-
Terrible. Service doesn’t reach the full house and does not work at all in one of the rooms, which unfortunately is the study, where the computer is deemed basically unusable due to not being able to connect to wifi. Stay away from Virgin Media.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2024-04-04
- Comments
-
Tempted by low prices and promise of fast speeds, I am now trapped in a hell of no or intermittent service, and non-existent technical and billing support. My broadband has been out completely for days on end, and also intermittently cutting out for over four weeks. Virgin neither warns, apologises, nor compensates us. I’ve had to conduct important meetings from my phone sitting on a wall outside the house.
When I have tried to contact them I get obsequious apologies and absolutely zero help. I submitted a complaint; they responded that “we just checked your service and it’s fine, we are closing this complaint” - even though their records should show that engineers and subcontractors had been sent to our road every day for two weeks! Oh and I got an email announcing an 8% price rise after another weekend with zero service.
In despair after an online presentation and online PhD examination had to be cancelled because of unplanned outages, I tried to cancel my contract. Was told I owed £200 in penalties for early cancellation. I refused to pay so much money for such a faulty product. They said, call 150 and speak to the technical team, maybe they can waive the extra fees. I can’t call 150 because my landline is out. So I call the costly number from my mobile and try to get through to technical support and get a recorded message - “there’s a fault in your area” - then bumped straight back to the main menu.
It’s impossible to speak to a human or get hold of anyone who will take responsibility or can help us. I have lost huge amounts of time and am going mad with stress and frustration. The worst consumer experience I’ve ever had, and it has been the same for every Virgin customer in my road - all of whom are switching at the first opportunity. If my suffering helps one other person to avoid this horrible catastrophe of a country, that would make me feel a bit better. The regulators should shut them down; they should go bankrupt.
Going to try to post this now before the broadband goes down again
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2016-01-18
- Comments
-
I don't know how other suppliers in UK are, but I've lived in 2 different locations that had Virgin Media broadband and my God they are bad. I've never experienced packet losses like these in my entire life. A simple game played online has 300 ms lag. It's like playing with China not with Europe. Worst internet I've ever had and if I didn't have to stay half a year more on it I'd moved to any other provider. Terrible, disgusting level of performance, if you can even call it that.
- Location
-
- Location
- stairfoot
- Reviewing
- Virgin Media
- Date
- 2017-05-08
- Comments
-
it is now almoust 3 weeks from when i started to have problem with my broadband ,i have called customer service from the first day when i had no internet, and they told me that is nothing that they can do and that the problem will persist till 2th of May, now we are in 8th of may and still no broadband.daily i had 5,6 hours of broadband at the middle of the day.last friday(5th of may) i called them again , they managed to start my broadband wich have worked well til now monday(8 of april) and today at 16 00 again no broadband, i am a profesional poker player, that means i use the broadband to make money from home, in the lat 3 weeks i was disconected from my game several times, i couldn t log back in till the next morrning , every time, i lost loads of money because of that ,and i can prove that.
- Location
-
- Location
- Brentford
- Reviewing
- Virgin Media
- Date
- 2021-03-23
- Comments
-
A very poor customer service. I had a conversation yesterday which ended in a disconnection of V M services. I spoke three times in the past regarding a price rise of £2.50 and felt as they did not listen to what I was telling/explaining. After all, still being overcharged. Thanks to competitive providers of the internet with better customer service.
- Location
-
- Location
- Exeter
- Reviewing
- Virgin Media
- Date
- 2018-06-05
- Comments
-
Me and my partner tried to get virgin at home. We booked the installation for last Friday and received the equipment that came with missing pieces. We waited for the technician to sort the problem and after all day waiting were told that he would only come today (tuesday), when he came told us that was not possible to install virgin here. Went to the shop and no one actually tried anything to help us. We still don't know why we can't have this because the only thing that the manager did was cancel our service without even asking us if we would like to have the problem sorted. We were once again almost 2 hours in the store looking to the manager on the phone (this hadn't told us what he was doing) and after all this he told us the problem was sorted and everything was cancelled. Awfull service and organisation. The manager didn't have any knowledge about the engineer coming to our place and there is no one we can actually talk with about a problem. When we left the shop we looked for another servidor and found a sky shop, they were completely into everything about service and we were helped so much better in here!
- Location
-
- Location
- Colchester
- Reviewing
- Virgin Media
- Date
- 2017-03-03
- Comments
-
Awful company will lie to get you on a contract then hold you liable for a longer term and charges. Do not go with this awful company
- Location
-
- Location
- hampton hill
- Reviewing
- Virgin Media
- Date
- 2017-11-23
- Comments
-
yet again my broadband is not working. and when I contacted customer service received have been told I must wait for an engineer at a time that suits there needs and will cost me money by taking time off work . somewhat unfair when you consider that if any of us were to fail to pay our bills we would receive a letter demanding payment . but when we do not receive the services we pay for virgin has little for the contract they would enforce for only there need
- Location
-
- Location
- camden
- Reviewing
- Virgin Media
- Date
- 2022-10-05
- Location
-
- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2017-07-07
- Comments
-
Just dont go with them!
- Location
-
- Location
- Currie
- Reviewing
- Virgin Media
- Date
- 2019-11-25
- Comments
-
So when it works it is pretty good but that is WHEN it works. It’s over subscribed in my area and VM don’t have a clue. Their support is just dire! I work from home... so they then tried to sell me the business package.... but it’s through the same infrastructure so why would I pay more for the same sub par service?
I downgraded my internet from 300 to 100. They were adamant I had to have the 300 as I was chewing up some 1.5-2tb a month of data! Muppets! The volume of data I consume has no correlation to my speed. Did I notice a difference? Nope!
When I have an issue.... they cannot tell their arse from their elbow. The kit is poor quality (goes with their support).
BT are now in the area, Virgin Media have had the monopoly in the area for far too long and become complacent. Thinking that as only they were providing super fast broad band to user in the area they could get away with doing nothing!
BT fttp is now live so just ordered up.
- Location
-
- Location
- England
- Reviewing
- Virgin Media
- Date
- 2024-02-29
- Comments
-
Why can't I put ZERO Stars
ZERO FOR CUSTOMER SERVICE
ZERO FOR LYING ABOUT MY CONTRACT, They say no rise on phone then send you a letter ONE week later
Philipino help line REFUSE to put you through to England, Refuse to cancel your account and then cut you off mid call. THERE IS NO ONE TO COMPLAIN TO I bet they call me when they notice I cancelled the Direct Debit
- Location
-
- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2021-01-27
- Comments
-
Customer service if you have a problem or every 6 months when they put your bill up is dreadful. You will be spending hours of your life on hold. Worst customer service of any of the providers I've been with.
- Location
-
- Location
- South Wales
- Reviewing
- Virgin Media
- Date
- 2017-05-12
- Comments
-
For 14 months, I upgraded to 200 MBps and that's what I was supplied with. Then in September 2016, my broadband dropped without notice to 20Mbps. When I called Customer service they said this could not happen and they sent me a new HUB. Still 18Mbps on average...I called countless times until I got through to someone who knew what they were doing, apparently, due to "Utilisation" in my area, all 200Mbps customers had been cut down to max of 20Mbps. They offered me £7 compensation off my £48 per month bill - non negotiable and that's all they needed to offer under the current law. This has now been going on for 8 months and they have promised every 3 months that the issue will be fixed. It has not...I will be leaving Virgin at end of June if they haven't solved the "utilization" problem. I have to call each month to claim the £7 and almost every time they say this does not exist, and offer me a new Hub, I get cut off when they transfer from Customer service to Technical Customer service ! They may claim to have the best broadband speed results in your area, but do not use them for Broadband, they are useless and the customer service in India is shockingly poor. I also left Sky and went with them for tv with TIVO - another regrettable action which I will be changing next month.....
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-07-28
- Comments
-
Virgin Media is without a doubt the worst internet service provider I've ever had the misfortune of having to deal with. Although the connection speed is decent when available, the reliability of the connection is horrible. I will be choosing a new ISP as soon as I am able to do so.
- Location
-
- Location
- Gateshead
- Reviewing
- Virgin Media
- Date
- 2017-11-15
- Comments
-
The best internet around when it works , however when things are not working you will have major problems trying to fix it . Hours in the phone , passed from pillar to post and getting nowhere fast . If carlsberg did internet then vigin media would be ace lager
- Location
-
- Location
- Oxfordshire
- Reviewing
- Virgin Media
- Date
- 2019-10-01
- Comments
-
Virgin claim to provide fast broadband, not fast (or reasonable)
service!
I feel my recent experience with Virgin Media does not even deserve 1 star.
Background
I wanted to save some money, so I contacted Virgin Media to find out what was the best price they could offer me. They were advertising a great deal for new customers. I had been with Virgin for 10 years and was told that new customer offer was only available once per household. Despite me telling Virgin Media that I was unemployed and was looking for ways to reduce my monthly outgoings, I was twice offered a new deal that would be more than I was already paying. A clear indication that they were not listening to me. I re-requested that they give me their best deal. The ‘best’ they could do was nearly double the new customer offer I mentioned earlier. I declined their offers and said I would be looking for an alternative provider. I was out of contract and was free to leave.
‘Good’ Deals
I did some research and found what looked like a fairly good deal with Plusnet. Contacted Plusnet, I accepted their deal and agreed an installation date. I called Virgin Media back to confirm that I wanted to leave. After trying again to sell me a new ‘better’ deal and then realising they couldn’t come close to the price from Plusnet. I told them I wanted my phone number transferred to the new service provider and a member of the Virgin Media team talked me through the service termination and phone number export process. I agreed to their ‘minimum 30-day’ termination clause, making my last day with Virgin Media day 13 September. I was told by Virgin Media that only live phone numbers can be exported, so they would leave my phone service as active until after the export had completed. The other services (TV and broadband) would be set to end on 13 September as agreed.
I new service was due to go live with Plusnet on 11 September, so this date seemed to provide a good overlap, in case there were any hiccups.
Hiccups
On 29 August, my broadband and TV service stopped working. I called Virgin Media to ask for help. I was told that my service was terminated ‘as agreed’, when Plusnet issues the phone number export request on 29 August. I said that was not what I agreed and was told, but Virgin insisted that there was nothing they could do to turn my TV and broadband services back on until the previously agreed date of 13 September. Virgin suggested I ask Plusnet if they could bring the installation date forward. I called Plusnet and was told they could not move the date forward, as there were not free slots before 11 September. I called Virgin back and spoke to a more friendly individual, who did some research and said she could request a reconnection, she would need to fill in some forms and it would take up to 72 hours.
72 Hours
Can and went, still not service, another called to Virgin Media, another unhelpful team member. The only option to get the service back is to if I “cancel the export and revert back to Virgin Media” as my service provider. If I do that, I get my service back in around 3 days, but I will lose my phone number, forever. I decide not to do this and the issue to be escalated. “It won’t help” to escalate my issue I’m told by the Virgin Media team member. I ask to speak with her supervisor. No that can’t be done either. I ask for a formal complaint to be raised. In a later phone call, I am told that a Virgin Media team member in the ‘Export team’ made the mistake that caused my service to be terminated 14 days earlier than agreed.
No response
Still heard nothing about anything except a few curt, apparently automated, emails telling me to send back their equipment or I will be charged. I sent back all their equipment 13 days prior to the most recent demanding email, so I call Virgin Media again, to be told “we know the equipment is on its way”, but the system takes 10 working days to notify them of this. I suggest they should change the tone of their emails if the biggest delay in the process is caused by their internal system communication. I was treated like it was my fault that a Virgin Media internal system takes 10 days to notify another Virgin Media team. And Virgin Media isn’t responsible if an automated email causes upset. If an email sent by Virgin Media to a Virgin Media customer causes upset, whose fault it then? It must be my fault; I mean I am the customer. Based on my previous experience this should have been obvious, my mistake.
45 Days
Moving on to more pleasant things then, the Virgin Media team member I’m speaking with tells me my refund cheque with me mailed to me within the next 45 days. I ask for clarification, “Did you say 4 to 5 days?” The reply was a definite “No, 45 days”. Forty-five days to send me a refund cheque. What The ****? They have to be kidding me, right? No, it turns out I’m silly for thinking otherwise. Apparently, 45 days is normal and acceptable.
The only thing
The only thing that takes longer than the time Virgin Media take to respond to complaints is how long it will take them to send a refund! This is not actually true, as I haven’t received any communication from Virgin Media about my complaint yet, so don’t know how long I will have to wait for that, but I won’t be at all surprised if it’s longer than 45 days!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2016-09-26
- Location
-
- Location
- newcastle upon tyne
- Reviewing
- Virgin Media
- Date
- 2016-11-16
- Comments
-
Constantly find myself on phone to report faults
- Location
-
- Location
- Romsey
- Reviewing
- Virgin Media
- Date
- 2021-06-30
- Comments
-
Virgin routers have poor range. They get superfast broadband to your house, so that ticks the contract, but you can't walk 4 meters away. After an eternity talking to bots in their customer service maze, I realised the solution was to upgrade your account by £5 a month to get additional wifi boosters. They sell you crap routers knowing the solution is to upgrade your hardware for an extra cost. Never using again.
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2017-09-30
- Comments
-
A total joke, border on criminal. Bare face lie about broadband speed. I was informed I would get over 150mb when infact I received LESS THAN 12mb that's enough to stream around 30secs before buffing !! For more info look up watchdog virgin lie about broadband speeds !!
Billing was always wrong always over charged and customer service was the worse I have ever had before this point. Trust me I used sky for 16yrs before moving house and giving these muppets a go as cable was an option ! NEVER AGAIN back with sky Entertainment package? There is naff all entertaining about virgin media.
- Location
-
- Location
- Carlisle
- Reviewing
- Virgin Media
- Date
- 2018-06-20
- Comments
-
This is a review on behalf of my parents , this service is in their house i have talk talk and have left a positive review of my own for them.
PARENTS BEEN WITH VIRGIN just over 2 years now but had the service with various comoanies who have all been taken over since 2003.
The speed is fine they get what they pay for unless it breaks.
Its expensive for what it is but mum wont have a sky dish and they dont like change , i keep the virgin package for them mainly because my dad can work it more or less.
the rub with virgin is service now i have said above my own service is with talk talk and they get terrible reviews but my experience has so far been positive , but virgins service is a joke.
The service tv , phone broadband breaks entirley od partly on a regular basis , its not unusual to have no internet and or phone for several days and they wont tell you you find this out yourself.
the last time the phone had been off a week myself and my mother tried to point out the need for a housebound couple in their eighties one on crutches the other in a wheelchair to have a working phone line.
The staff dont seem to care its a shame as the service is good if expensive when it works but its not working a lot.
- Location
-
- Location
- Norfolk
- Reviewing
- Virgin Media
- Date
- 2023-05-10
- Comments
-
This company is the worst I’ve ever had to deal with. I helped a pensioner with her contract as tv part was too expensive, so after helping got a price for phone only, was sent emails and said would phone next day this was back to February 2023 never received call. Week later they phoned this pensioner she said about it they had no record even when I had emails with contract.
This person then decided she did not want them at all, so we found her a cheaper mobile phone deal as all she wanted was a phone. So we contacted to cancel and a date was arranged for equipment collection on a Sunday, she stayed in all day as was worried and no one ever turned up, not even a call, we phoned at the time date was arranged, got cut off call so after phoning again taking over an hour spoke to someone, who then confirmed it was on there system. What a bunch of liars. Week later they took more money from her account, this was ending up hundreds of pounds of money she could not afford to pay. So after this she went to bank and cancelled her direct debit bank said let virgin know. She phoned them after some time talked to different departments again said I’ve had enough and cancelled my direct debit and put phone down as they, upset her once again with stress. Week later she gets a letter saying to pay her bill or get cut off, which is what she wanted.
This company has the worse customer services I’ve ever contacted, everyone lies, all they want is your money. I’ve contacted CEO of Virgin media reply with info but never hear again, seems all he likes is his bonus. Richard Branson should be decussated disappointed with how his company name is being treated. Looks like we are not the first of thousands of complaints. He needs to step in and make his company great once again. As as it is I would not recommend this company like this. Please pass to anyone that can help.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-19
- Comments
-
For a whole week now Virgin Internet has been intermittent and drops for hours each day, Virgin deny any issues in the area N15 London and say its my hardware (router/modem/box) and book an engineer, within the hour they send a text saying engineer booked on hold and we are trying to fix the issue then cancell the engineer booked. The next day same problem and the next and the next a whole week now with extremely poor and no Internet. I been informed now by my mobile phone provider that I have spent £15 on calling Virgin media, extremely bad customer services, extremely bad broadband provider I have been a loyal customer with Virgin but when my contract ends I will seek a new provider. And please Virgin dont send me a bot generated response as that makes you look even worse.
And there we go a bot reply from Virgin
And yes Virgin your so called useful app and expensive recorded message all state NO ISSUES KNOWN yet your wattsapp agent confirms existing issues in the area?
- Location
-
- Location
- Stourbridge
- Reviewing
- Virgin Media
- Date
- 2023-05-12
- Comments
-
I had six months of unusable broadband service. Ignore the promises of automated refunds... The service needs to be fully off for extended periods to get this. I'm my experience, service will be unusably slow with regular periods off and on. They refused to refund at all even though they were well below gauranteed speeds.
Customer service was almost none existent. I had to work very hard to get acknowledgement and engineer visits. Finally Street cable was modernised fixing the service, but I've now left for a company with actual customer service.
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-11-02
- Comments
-
Very very disappointed with the service I have had with Virgin Media. The broadband is great and very fast, that is when it is actually working! A lot of people told me to avoid joining them but I ignored them! My connection drops all the time. I used to ring virgin customer service who would blame it on the wifi, I kept telling them the wifi is still connected and fine and explained it was the connection. Their next excuse was that there are updates happening in my area to improve the service. I have been told this now every time I have called for the past 6 months but I never see any improvements. I have now give up. I even emailed the CEO who just replied basically saying "looks fine on our end". Complete and utter BS. I have already been in talks with other suppliers who are looking into getting me out of the contract. Plusnet were fantastic and I never should have left!
- Location
-
- Location
- Coulsdon
- Reviewing
- Virgin Media
- Date
- 2022-01-31
- Comments
-
Have terrible Internet speed and reliability and have had for over 5 months. Virgin refuse to try and resolve the issue and refuse to compensate for the issue. Virgin are great until something goes wrong and then they are beyond terrible.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-04-19
- Comments
-
When we closed our Virgin Media Account they failed to close down our old email addresses with the company. Nearly 2 years later, hackers got into my mother's virgin email address and began trying to access her accounts on other sites and registering new accounts using her identity. After confirming that they understood the situation, Virgin refused to change the password on the email address to lock the hackers out, or to take any other action at all until we signed a new contract with the company. They made it clear that this new account would be fully charged and non-refundable. They turned my mother's identity theft into a marketing exercise and willfully aided criminals for a quick buck.
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2022-05-15
- Comments
-
***Please avoid at all costs***
The speed and reliability are OK, but the customer service is truly dreadful. You'll get your deal and then 18 months later you'll have the worst possible experience trying to renew, and you will end up paying a lot more. Please read the other reviews. This is the the first complaint I've ever written online, but I've been trying to get through to them for about 3 weeks now, and when I finally do get through, I just go around in circles trying to get a decent new contract sorted.
Please avoid, there are many more suppliers that offer better customer services. I deal with many broadband connections for my customers, and no others are as bad as Virgin.
- Location
-
- Location
- Sheffield
- Reviewing
- Virgin Media
- Date
- 2022-06-17
- Comments
-
Overcharge customers
Bully tactics to extort money.
Worst customer service.
- Location
-
- Location
- Halifax
- Reviewing
- Virgin Media
- Date
- 2018-11-14
- Comments
-
Just had phone broadband and tv Installed today while I was at work.
Worked for2 hours now have to wait 2 days for an engineer!!!! Disgusting, bt never failed us once in 2 years!!
- Location
-
- Location
- Ealing
- Reviewing
- Virgin Media
- Date
- 2016-10-12
- Comments
-
Been with Virgin for 6 months now. Incredibly poor download speed. Just checked now (11pm) - 1.90mps. This is a typical result. How can they claim speeds of up to 50mps. Disgraceful.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.