2,278 Customer Reviews over 57 pages
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- Location
- Bradley, stafford
- Reviewing
- Sky
- Date
- 2017-05-29
- Comments
-
Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
- Location
-
- Location
- Eastkilbride
- Reviewing
- Sky
- Date
- 2017-05-29
- Comments
-
I'm paying big money for 0.04 download which is a joke
- Location
-
- Location
- Todmorden
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
Horrendously slow internet. We get anything between 0.9 to 2.4 mbps and on very rare occasions it peaks at 4.27. We have 2 PS4 consoles so if anyone is using phones, tabs ect they have to come offline. The problem is we pay playstation plus subscription fees to stream games which is IMPOSSIBLE with these speeds. It has gone down about 12 times in 12 months, constantly fobbed off by SKY. BT own the lines so they probably give priority to their own customers to keep them happy and are quite happy to p** sky customers off. Well it works because I just ordered BT infinity 2 70 mbps broadband. SKY TV is a waste of money, sky sports pathetic. They're greedy con merchants, even channel 5 shows live boxing for FREE, SKY only show it on box office for £20.00 a fight! BT have all rights to champions league games for next 3 years. Goodbye SKY hello BT.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-09-20
- Location
-
- Location
- Belfast
- Reviewing
- Sky
- Date
- 2019-05-06
- Comments
-
Just make sure not to disconnect your sky broadband
before signing up with other providers it will take 2 weeks
before new provider sets up and will leave you with no
Broadband at all
- Location
-
- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2017-10-26
- Comments
-
The worst customer service ever after one and abhalf werk we still don't have connection whenever we manage to chat to someone they are going for a lunch break and never coming back!!!! I am furious!!!
- Location
-
- Location
- bracknell
- Reviewing
- Sky
- Date
- 2016-03-27
- Comments
-
keeps dropping out then coming back only to go again for no apparent reason sometimes its fine for a few hours others only a minute or so. SO Frustrating!
- Location
-
- Location
- Barkingside
- Reviewing
- Sky
- Date
- 2016-09-07
- Comments
-
I applied for Sky when I moved into my new place. With the excitement of having a big company as a Broadband provider.
When transferring the line over they found a fault and told me an engineer would have to come the next day when I was working the next day. I called up Plusnet to see if there was a fault on the line and was told there was no fault (This was lie 1).
So I cancelled my contract before I could be mugged off by this company they said I would have a FULL refund in 3-5 working days. After this time I recieved no money back from them and told them I would get the money back my October and there is no chance of doing this earlier. I did tell them I was promised I would get it back within a couple of days. (This was lie 2), in the embarrassment they said they would try and do it within two weeks.
Two weeks came. I called them up and they said it will come by the 17th September but apparently as I owe them a bill payment in advanced and bearing in mind I have not used their Broadband service one bit I would be only entitled to the £6 which is an insult (lie 3).
To add insult to injury I have spent a lot of money using my 4G network on my phone. I have to check my emails from work on my phone. I told Sky this and the agent said I was only entitled to use Sky for personal use when its up to me what I do with my broadband. I told this agent that I would take them to court if I do not get the money back and he did not seem to care or take the matter further. In fact I asked to speak to a manager and he told me I would have to wait 24 hours before I could speak to one when I have spoke to managers from Sky straight away previously (lie 4).
AVOID THIS COMPANY LIKE THE PLAGUE. LIE, AFTER LIE, AFTER LIE JUST TO MAKE MONEY.
- Location
-
- Location
- Livingston
- Reviewing
- Sky
- Date
- 2020-02-14
- Comments
-
Everytime there is a little bit of wind or rain the entire broadband gose down its so disappointing when I have to use my 4g more then the WiFi, I would not recommend getting this broadband because it is terrible and unreliable
- Location
-
- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2014-04-17
- Comments
-
Had the same problem for at least 3 years. The speed is terrible and constantly cuts off connection.
- Location
-
- Location
- Dorset
- Reviewing
- Sky
- Date
- 2022-12-21
- Comments
-
Absolutely abhorrent.
It should be embarrassing just how shockingly and horrifically bad the poor excuse for an internet connection that Sky call 'WiFi' is. If you have a Sky TV box and use it at the same time the already poor internet connection ceases to do ANYTHING. It took me two days to install a 2.4MB file...
There are multiple times every day where I am tempted to take the router and break it over my knee out of pure anger from the fact that Sky have the audacity to actually charge people money for this abhorrent so called 'Internet Connection' - to be honest I don't think breaking the router in half over my knee would do anything to make the connection worse. Spare yourself the money and the headache and choose another provider for the sake of your sanity. Sky is shockingly bad and MAJOR improvements need to be made before Sky can realistically have the ability to call this WiFi.
- Location
-
- Location
- Bradford
- Reviewing
- Sky
- Date
- 2018-01-12
- Comments
-
Useless service I would give it ZERO star rating if I could
Don’t see why we should pay for such rubbish Broadband
Even My friends pet Snail movers Faster than my Internet connection.....Makes me wonder are we paying for someone else’s Wifi service.
- Location
-
- Location
- West Cumbria
- Reviewing
- Sky
- Date
- 2015-08-07
- Comments
-
Constant battle to keep any 'working' broadband speed. It magically improves after complaining, only to revert to the pitiful 0.3Mbps download after a short while. Plenty of rhetoric from Sky with no substance.
- Location
-
- Location
- gorebridge
- Reviewing
- Sky
- Date
- 2019-11-11
- Comments
-
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
- Location
-
- Location
- Dundee
- Reviewing
- Sky
- Date
- 2011-02-18
- Comments
-
From day one, had nothing but problems and slow speed. Line quality is perfect, only 1km from exchange. Sky connect is available only to people who live in an area where sky have to piggy back on bt equiptment. After 4pm, they cut the speed of the line down to 100k, not even enough to stream iplayer or connect reliably to xbox live. waste of £17 a month!
- Location
-
- Location
- Sampford Peverell
- Reviewing
- Sky
- Date
- 2017-12-29
- Comments
-
I have been with Sky now for around 15 years, that is sky TV, I signed up to broadband with Sky about 8 months ago I got myself in to an 18 month contract. Since then I have had nothing but trouble with it, I must have contacted their help desk about 8 or 9 times about my connection problems. They have sent me a new hub, but still have problems, my Windows 10 desk top that I use is more a less sat their not being used, the only thing I can use with any reliability is my tablet. My smart TV does not connected properly, I have asked for a Sky engineer to come out and have a look but all they do is ask the same question over the phone and run through the same supposedly fixes. They will not accept any responsibility for hardware/software they are running, it’s total rubbish, I would not recommend their broadband to anyone.
As for the new Sky Q box I don't think it is has good as the old system, I will probably go back to the old system after my contract runs out.
- Location
-
- Location
- Livingston
- Reviewing
- Sky
- Date
- 2021-03-19
- Comments
-
This is by far the worst Internet provider i have ever had. It's download speeds are pathetic. I can't even play online games anymore due to the issues this WiFi causes. I am extremely unhappy and i would not recommend!
- Location
-
- Location
- Huntington
- Reviewing
- Sky
- Date
- 2017-11-01
- Comments
-
Whenever I check my speed i am between 70 to 80% below the average speed for my area I get between 10 to 12 mbps and I am on sky fibre I am not satisfied at all
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-05-27
- Comments
-
Not tried any other but surely can't be any worse than this highest speed 12mbp paying for upto 38
- Location
-
- Location
- Dumfriesshire
- Reviewing
- Sky
- Date
- 2017-04-14
- Comments
-
I live in the country so don't have fibre. Our broadband drops regularly, slows down in the evening and weekend so much do we can't stream
Because I'm not in a main network area I pay much more but receive a poor unreliable service
Shouldn't that be the other way around ?
Not happy at all
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Our internet was recently updated so we would receive a new hub and all. Apparently our internet had to be turned off prior to this happening. We havent receive the hub and the internet has been down for 3 weeks now. For about 2 weeks the mobile data Tim the house wasn't working either so huge inconvenience considering I work from home.
For the 2 weeks I have had to pay extra money for my mobile data plan just to work.
NO HUB received yet. We were told the internet would be reinstated today. That hasn't happened yet.
We are long standing sky customers so I’m struggling to understand why it is okay to treat us like this. The only thing we have received is the Sky puck which is useless with no internet connection.
HONESLTY POOR POOR EXPERIENCE OVERALL. I’M IN DISBELIEF
- Location
-
- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2020-01-01
- Comments
-
Very intermittent speeds. Most days my broadband drops to less than 1mbps usually about mid afternoon and mid evening. Over the Christmas period broadband was dropping out completely at times.
- Location
-
- Location
- Auchtertool/Kirkcaldy
- Reviewing
- Sky
- Date
- 2019-03-04
- Comments
-
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2015-03-18
- Comments
-
Sky is utterly abysmal. DO NOT pay for their shocking broadband, it will result in a total lack of a reasonable Internet connection and annoying sky service bothering you all the time. Don't make the same mistake I did.
- Location
-
- Location
- 52 Chester's Avenue
- Reviewing
- Sky
- Date
- 2019-06-20
- Comments
-
Slow or non existant
- Location
-
- Location
- Wiltshire
- Reviewing
- Sky
- Date
- 2024-01-29
- Comments
-
Shockingly bad customer service. I ordered Sky broadband, they took £5 advance payment, cancelled my order a few days later and haven't refunded me the £5 payment. That was over two months ago. I've contacted customer services three times requesting a refund, which they've promised within 3-5 days, and each time haven't delivered the refund.
- Location
-
- Location
- Shrewsbury Shropshire
- Reviewing
- Sky
- Date
- 2015-03-03
- Comments
-
If you enjoy playing games and wasting your time and money SKY is the company for you! I don't, so for me they are a nightmare .... I had no service for FOUR MONTHS and trying to deal with them about this was the most unbelievable experience in itself Now they are still trying to CHARGE ME for the period when I had NO SERVICE whatsoever... they say they'll credit me the odd random day or so! Sky is beyond belief and I rue the day I ever changed to them. They know exactly what they're doing - nobody but nobody is as 'stupid' as they make out - deliberate policy to exasperate customers so we give up and they keep money for nothing. Life is too short to be a SKY 'customer'
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2012-07-31
- Comments
-
Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.
- Location
-
- Location
- Windsor
- Reviewing
- Sky
- Date
- 2022-05-19
- Comments
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Requested for moving house. I was informed in writing that it will go live on 17 May, sadly that didn't happen.
Contacted Sky on 18 May, After been transferred from one department to another (around 5 department) I was told that it will go live by end of the day (with confirmation with open reach) again it didn't go live. I contacted them 4 times in the day.
Contacted them again on 19th May, and they tell me that there is an issue between Sky and Open reach and I can take 72 Working Hours (basically 2 weeks). And they have assured me that there is it will go live before 22 May.
- Location
-
- Location
- New Milton
- Reviewing
- Sky
- Date
- 2018-11-25
- Comments
-
We’ve been with Sky for a couple of years now, since we moved house as Virgin wasn’t available in our current house. The whole 2 or so years it’s been mediocre at best, we’ve told them several times and we eventually got upgraded to fibre at no extra cost. We’re now allegedly on their bestest fastest shiniest broadband they provide and it’s still terrible. I’m trying to watch a video on my phone at the moment (this is the reason I’ve decided to leave this review), I’m about 15 feet from the router and I can see it so there’s no obstructions blocking the signal, and it keeps freezing so it can buffer. My girlfriend has a computer based job and she quite often works from home, her laptop and computer are probably 5 or 6 feet away from the router and she doesn’t bother with the WiFi as she can’t rely on it, she just tethers off of her work phone instead, to me that speaks volumes about the quality of Sky’s service! We're moving house in the New Year and we will absolutely definitely 100% not ever be going back to Sky, Virgin was better in every way, the TV included! If we can’t get Virgin at our new place then we’ll just be having freeview and using another broadband provider. Avoid sky fibre in my opinion, it’s nowhere near as good as they make it out to be, in the advert they show getting signal in the garage, on the roof, in the garden etc, to get this coverage they must have at least 2 routers in each location! Sky TV is a rip off too! If I could leave zero stars or a negative number I would.
- Location
-
- Location
- bridgefoot workington cumbria
- Reviewing
- Sky
- Date
- 2011-07-22
- Comments
-
broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-08-04
- Comments
-
We have been a sky customer for over 27yrs. I phoned those 2weeks ago to see if they could help me about a tree that got so bushy it was stopping my signal. The man on the phone said to me it is best moving over to having fit sky Q. The Engineer was book for the day I was of work and time. I sat in all day to have a phone call saying, sorry can’t get to you today as over worked. I was thinking he make it the next day or so but no was told the earliest it be will be the week after as he got so much on putting new customer on sky. They could not have been more unhelpful. I had to pay the £149 for this to be fitted to. When I phone up to asked as why this could not have been done sooner i was told i could cancel which i did, but my payment will be sent back to me in 3 to 4 days which after a week got an e-mail saying it be paid in 3 to4 days’ time again but they take next month’s payment out as well. I have now cancelled the phone broadband and sky altogether now, as the customer service is that bad and I was not getting a full service any way now. I definitely would not recommend sky to anyone. Totally useless, unhelpful and ungrateful towards loyal customers.
- Location
-
- Location
- SE
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
UTTELRY AWFUL. Sold us package on line that they then wouldn't honour. Never delivered router - lied about sending it on a courier etc etc. Overcharged us. Never ever got connected in 6 weeks. AVOID AT ALL COSTS!
- Location
-
- Location
- uxbridge
- Reviewing
- Sky
- Date
- 2018-10-09
- Comments
-
the offer was suppose to be £40 a month for sky tv and broadband.i decided to cancel the sky tv and keep the internet all of a sudden my bill is £60.my advise for sky is to close down there service completely bcos its not good for mankind.its a fake company.doing fake business!!!!! all these people giving bad review bcos of the stress and sufferation that we have been through with sky!! we must stand together and do a strike to get sky shut down for good!!!we can do it let do it!!!!!!
- Location
-
- Location
- Finchley
- Reviewing
- Sky
- Date
- 2015-09-22
- Comments
-
Irresponsible behaviour, Nosense at all, do not buy that broadband.
Buying/selling is not important, important is customer service!!
Set up at 14 of the month, today is 22 of the month, but no internet at all
- Location
-
- Location
- Scotland
- Reviewing
- Sky
- Date
- 2017-09-16
- Comments
-
I wish I could give zero stars. Wifi connection and speed is so poor you cant even watch a youtube video never mind any streaming service like netflix. Tried connecting with an ethernet -no better. Phoned sky "speeds are fine on our end" "try changing channel" "make sure theres nothing in the way of the box" . Never again using sky for internet. Its entirely possible dial up was faster.
- Location
-
- Location
- mk109au
- Reviewing
- Sky
- Date
- 2016-08-17
- Comments
-
broadband is shocking, so slow, not what you would expect in the "new city" of milton keynes, I had better speeds 15 years ago in another area of Milton Keynes.
- Location
-
- Location
- West Pennard
- Reviewing
- Sky
- Date
- 2017-03-10
- Comments
-
Broadband is slowing down and is currently appreciably slower (27Mbs) than the minimum offered (39Mbs)
- Location
-
- Location
- Shropshire
- Reviewing
- Sky
- Date
- 2020-02-03
- Comments
-
Worst broad band I have ever had. I currently use Virgin and have used EE plusnet and can honestly say Sky is the worst. It comes to something when you cant even stream a standard low def video on YouTube without it having to buffer everything couple of minutes. I used sky a few years ago and it was absolutely horrendous. My parents have had sky installed recently (even after telling them how bad they are!) and after spending the weekend visiting them my opinion is still the same. Avoid at all costs
- Location
-
- Location
- bolton
- Reviewing
- Sky
- Date
- 2019-05-06
- Comments
-
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.