2,278 Customer Reviews over 57 pages
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- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2020-12-31
- Comments
-
Just recently changed onto super fast broadband after complaining to sky about the price of my package. Got talked into upgrade on broadband plus sky Q for a much reduced price. But got to say the broadband is bad. Never had so much problems with download etc the old one was so much easier and Like a previous review am now tied in for 18mths ???
- Location
-
- Location
- witham essex
- Reviewing
- Sky
- Date
- 2015-04-04
- Comments
-
I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
- Location
-
- Location
- Greatstone Kent
- Reviewing
- Sky
- Date
- 2017-01-23
- Comments
-
I am told that the cabinet nearest to me (about 100m away) is FTTC enabled and yet the maximum speed I can get is 1.3Mbs. Why is this?
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2018-02-12
- Comments
-
Sky are a never answer the phone provider steer clear
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Sky
- Date
- 2018-09-21
- Comments
-
First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months.
That's the end of the good points. The speed is nothing close to what they told me it would be. It is the slowest broadband I have ever had out of every available provider in the UK.
As for customer service; Sky are, the most complicated, ambiguous, greedy, arbitrary company I have ever dealt with in my life. The customer service advisors make it up as they go along, and after 20 years of being an on off customer, I must have spoken to around 200 different advisors, (usually regarding billing issues. Oh yes, check your bills as the price is never the price with Sky, the quote is never what you pay, they refuse to honour their deals and make cancelling an expensive nightmare)I have never once been told the same thing twice.
Sky have one single objective; taking as much money from as many people as they possibly can. Please avoid this greedy corporation, unless you enoy having unagreed amounts of money taken from your bank account, as they make paying in any other way impossible. They are obsessed with direct debits, and I know why. It's because they want to control how much they take.
I have never had a problem with any other provider and always kept up to date, and even ahead with my bills. Skys greedy protocol, their insistence on the dd form of payment have made this impossible. So I am in the dreaded cycle of having my services restricted every month. When this happens and you call them, there is NO option to speak to a human being. You are greeted by a cheerful robot saying "before you can speak to an advisor, all you need to do is clear the outstanding amount". If this "outstanding amount" is the issue you are calling about, good luck. Because you can NOT speak to anyone about it. To say it's infuriating is an understatement. Please avoid this disgusting, money obsessed company for the sake of your sanity.
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-04-08
- Comments
-
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.
The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.
Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
- Location
-
- Location
- Barvaliya
- Reviewing
- Sky
- Date
- 2018-06-19
- Comments
-
I join Sky July 2017 and scheme was £60 or £75 voucher you will get after few days then I called sky customer service and I explain about the deal I signup and said you will received within 28 days by post I wait and nothing get it then I called then again same explanation and I did call customer service to cancel my subscription and to know more about voucher which is I haven’t had they said you signup with third party so you have to deal with them.. such nice lie to increase more customer !!!!!! RIP
- Location
-
- Location
- IMMINGHAM
- Reviewing
- Sky
- Date
- 2016-12-04
- Comments
-
Have been satisfied with sky until the green box at the end of the road was smashed by a car, all BT customers in the road were reconnected in between 2-5 days max I was connected in 15 days and I got a £5 Marks and Spencers voucher. This was after phoning from a neighbours house regulary to ask for updates
- Location
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- Location
- Ferryhill, Co,Durham
- Reviewing
- Sky
- Date
- 2016-06-26
- Comments
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Fibre speeds are terrible and the routers WiFi signal is very bad walk 12 feet away and you loss it they need to improve there hardware and bump up there speeds
- Location
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- Location
- CARDIFF
- Reviewing
- Sky
- Date
- 2016-02-20
- Comments
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I my opinion the braodband was not bad. However we had problems when we started use it, as we had to proof to the SKY customer service adviser that phone line is not working because of their fault. Finally when we had to cancel the contract, as we were leaving UK, I have read in terms and conditions that I have to leave 31days notice, but for some reason sky customer service adviser told me she can cut off the service after 14days, of course!! Why not? I paid my termination fees straight away, and after one month I saw on my bank account I was charged again for termination fees by SKY!!! So I called to customer service from abroad and I was told that it is my fault not their adviser as I knew I had to leave 31days notice. So means adviser pushed me into trouble? the worst service ever, unfortunately ;/ disappointed :/
- Location
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- Location
- West London
- Reviewing
- Sky
- Date
- 2020-03-06
- Comments
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Connection speed can actually be pretty good when the wifi is working. Unfortunately the Sky Q routers are very unreliable when it comes to wifi and the connection regularly drops or slows down to a crawl.
I have had two replacement routers so far and both display the same problem (the first one failed completely - the one I have now seems to be heading in the same direction)
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
Disastrous customer service, it's like if they were the customer - in the meanwhile I am with broken wifi for 2 weeks
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-03-23
- Comments
-
Awful. We have a full-fibre connection but made the mistake of using sky for this. regular drop outs (caused by either back-end issues or the terrible sky router which crashes regularly). Sky could not solve the issue and indeed denied that they happened. We swapped to Bt on EXACTLY teh same line and it's now totally stable without any issues. BT customer service is also a LOT better having UK-based staff in Newcastle that you can actually talk to.
- Location
-
- Location
- Lincs
- Reviewing
- Sky
- Date
- 2023-04-24
- Comments
-
Do not touch with a bargepole. I agreed a deal for 18 months & they honoured it for one month. It then increased by 25%. All they want is your money the agreed deal does not matter to them. Have canceled contract from its end & will never use them again. Broadband speed on FTTP seemed no faster than FTTC with Plusnet.
- Location
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- Location
- Bolton
- Reviewing
- Sky
- Date
- 2020-12-19
- Comments
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These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
- Location
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- Location
- gorebridge
- Reviewing
- Sky
- Date
- 2019-11-11
- Comments
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had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
- Location
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- Location
- Stonehouse
- Reviewing
- Sky
- Date
- 2019-03-15
- Comments
-
We used Sky Broadband for years and had no issues. When we tried to take the service to another house it all went wrong. Instead of moving the service they gave me a better deal at the existing property and told me I had to wait for this to kick in before then trying to move the service again. This was all discovered in the same phone call but it was 'impossible' to stop it from carrying on. I then (before the call had finished) instructed them to cancel everything as I was so annoyed. Nothing stopped and I kept getting updated on my order progress. They actually cut me off immediately so the phone and broadband stopped working within hours. When I tried to go with BT the whole thing got held up because Sky would not release my old telephone number which I wanted to keep. Every other provider I spoke to answered calls within a few rings. Sky have a message indicating the wait time, lets say 15 minutes. After the 15 minutes if nobody is available the system just disconnects. I have never been so annoyed in my life with the general lack of customer service. Its like you should be grateful they are willing to supply you. I will never deal with them again and let as many people I know as possible to steer clear. This is not based on one or two phone calls it took many calls and huge amounts of time to get nowhere. AVOID AVOID AVOID.
- Location
-
- Location
- Northampton
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
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I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
- Location
-
- Location
- Erskine
- Reviewing
- Sky
- Date
- 2019-12-10
- Comments
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We have been a SKY TV and Broadband customers, for >15 years. The SKY TV is in my wife's name, and the SKY Broadband and telephone is in my name, because I needed to claim it as a business expense. Since I retired, SKY say that they cannot combine the two accounts. And that is all I ever get from SKY; what they can't do.
I'm currently researching an alternative provider, but it would appears that there aren't any good ones, especially subsequently providing an acceptable Customer Service.
Every pound that we pay SKY, has to be perfect, and worth 100p. But they don't seem to be prepared to provide anywhere near a 100% service.
- Location
-
- Location
- Northfleet
- Reviewing
- Sky
- Date
- 2016-02-14
- Comments
-
i love sky it is reliable, never cuts out. sky+HD and sky TV is amazing. but the only thing letting it down is the internet speed, [200 KB/s] it lets me down a lot even on youtube watching videos at 360p. apart from that it is good.
- Location
-
- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2023-01-11
- Comments
-
Terrible service, new customers receive a better price than their long time customers. If you have a problem with the price they say they 'cannot' talk to you about it until the bill that you are unhappy with is paid.. shocking!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-04-13
- Comments
-
CAUTION - to all those that share flat/house. The account holder moved out 4 years ago. Phoned then, was told no need to cancel, can be made a full user. So i have come to move out. Had to find and contact the account holder to cancel, as a full user can buy more services but cant cancel the account.
Had paid for the month in advance only to find that the broadband was stopped the day after. Phoned to ask them to keep the money and just let it run till the end of the month. No luck.
No system setup to transfer password/ account holder priviliges without cancelling and waiting 2 weeks to be reconnected. The customer service is disjointed and unconcerned as well as have no interest in keeping a customer that stayed with them for 4 years. Will now try all the other competitor's before going back to sky or it's subsidiaries.
- Location
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- Location
- Northants
- Reviewing
- Sky
- Date
- 2016-12-29
- Comments
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I have done speed tests many times with different on-line testers. Our Sky download speed is always less than 1Mb per second - just not acceptable these days.
- Location
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- Location
- 48 irwell building Salford
- Reviewing
- Sky
- Date
- 2017-12-08
- Comments
-
Is incredible that that in 2017 we still have only 7 MB broadband in this area. I have tried to upgrade it to fibre but they haven't got it available here. Is this do not change soon, I would have to finish my contract with them.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-12-08
- Comments
-
Incredibly slow and weak connection. The sky hub is downstairs and it was impossible to connect to it from upstairs so we bought the sky wifi booster. The signal is still weak and its very difficult to connect to the wifi from the upstairs rooms even though theres barely any distance between the sky hub and the rooms
- Location
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- Location
- Radcliffe
- Reviewing
- Sky
- Date
- 2020-01-22
- Comments
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too many times my new fibre connection has let me down. Living in a house with 3 gamers might not help but for the superfast fibre broadband to only give me just over 3mb of download speeds is pretty poor in my opinion. think its time to switch Virgin!
- Location
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- Location
- Cookstown
- Reviewing
- Sky
- Date
- 2022-12-22
- Comments
-
Just got call from sky and boy offered me sky tv , after my answer no thank you he just hung up. I tok that very personal just before Christmas. Why I should continue as customer after that?
- Location
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- Location
- Greatstone, New Romney Kent
- Reviewing
- Sky
- Date
- 2017-11-25
- Comments
-
The line speed is very poor in spite of there being continuous habitation between my location and the local BT exchange. How such a poor service to so many customers can be justified defies logic and BT say there is no intention to do anything about it in the near future. There is a FTTC within 100m of my house but how to access this is not known and connection to this would improve speeds greatly. In this day and age it is difficult to justify such poor service to so many households on any grounds whatsoever.
- Location
-
- Location
- Bramdean, Hampshire
- Reviewing
- Sky
- Date
- 2016-02-16
- Comments
-
I was with O2 until I was transferred to Sky Connect. Initially, broadband was OK but more recently, the download speed drops regularly at 4 pm each weekday and all day Saturday and Sunday until midnight from about 6Mbps to under 1 Mbps. At one point it bottomed at .09Mbps! This, despite my house being about 700 metres from the BT Exchange and 100 metres from the Control Box. Sky Customer Service, however, has been excellent and sent an Open Reach engineer on 4 occasions to try - albeit unsuccessfully - and determine the problem which, I suspect, is caused by extreme 'traffic management'. Sky Customer Service have acknowledged the problem, and I am now in the process of moving to another ISP. I am afraid, therefore, that I could not recommend Sky Connect broadband.
- Location
-
- Location
- North Devon
- Reviewing
- Sky
- Date
- 2018-08-16
- Comments
-
No issue with initial communication and setup. However, the signal drops out constantly . I have checked hub/followed guidance etc. But I guess I’m learning you get what you pay for. I wish I’d never left BT. It was pricey but ultra reliable and never lost signal in 6 years. I can’t even get the app to work. Can’t wait for my contract to be over and move providers. So disappointing- no number to ring them on any paperwork or emails.
- Location
-
- Location
- Ipswich
- Reviewing
- Sky
- Date
- 2018-12-29
- Comments
-
Broadband is the worst ever ,slow ,keeps stopping .We will be changing to someone else in the new year..
- Location
-
- Location
- LEICESTER
- Reviewing
- Sky
- Date
- 2015-11-10
- Comments
-
I was a happy Be There,good speeds(upload and download),reliabiliy........Then they sold out and we were moved over to Sky.And its been down hill ever since,constant disconnects,very unstable low download speeds.Had enough and canceled and moved to BT Infinity2.
- Location
-
- Location
- Looe Cornwall
- Reviewing
- Sky
- Date
- 2014-10-27
- Comments
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Great TV -if skewed towards younger market. Broadband is dire though; speeds in evening and weekends around 0.2MBs (!). Takes ages just to open a web-page and sometimes even that fails.
SKY told us it is BT's doing and could only be resolved if paid for superfast broadband (we have with BT).
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-10-26
- Comments
-
The quality of the broadband has definitely deteriorated over the two years I've been with Sky.
My biggest bugbear with them, though, is their customer service. The majority of it seems to be automated these days, and they go out of their way to make changing your package confusing and difficult. I was sent a letter recently telling me I was being moved to a new package - not at my request - that would cost me £4/month extra. I tried to change it back online - completely unclear how to do so, and unclear whether the change is being effected. I did it over the phone, on an automated service, and thankfully held on to the bitter end of the very long, pointless automated message (about 4 mins of waffle) - because, the voice told me, if you didn't hang on and press 1 at the end, the change wouldn't be effected!
Con artists. Check everything really carefully to make sure they don't rip you off through the back door.
- Location
-
- Location
- Loughborough
- Reviewing
- Sky
- Date
- 2019-07-12
- Comments
-
First of all, I am greatly disappointed from the Sky service so far.
I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.
I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.
PS customer service and Sky policy are awful.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2022-09-29
- Comments
-
I have never experienced such appalling customer service. Their record keeping is unbelievably poor which means you inevitably spend hours of your life chasing them whenever anything goes wrong, which is frequent. Cannot recommend less.
- Location
-
- Location
- Australia
- Reviewing
- Sky
- Date
- 2022-06-25
- Comments
-
Terrible experience when I terminated my service. Had to engage third party to resolve problem. I would not recommend anyone.
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2017-01-29
- Comments
-
I made a mistake by switching my services to SKY. Awful broadband speed. I cant wait to move on from SKY.
- Location
-
- Location
- Kent
- Reviewing
- Sky
- Date
- 2019-03-01
- Comments
-
Useless impossible to contact customer support. Moving to new supplier, but tbh I think they are all useless.
- Location
-
- Location
- kent
- Reviewing
- Sky
- Date
- 2015-07-01
- Comments
-
sky shows top speed not throughput speed frequent loss of signal plenty of promises to increase throughput lasts 48 hrs then back to same old grind I live one third of a mile from exchange possible , 17+ achieved 8 will not even power new stream channels on TV
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.