Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 899 customer ratings since 2020-03-06 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1295 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
I cannot believe a company is so bad and yet continues to trade.

1) Router was specially requested to go to billing address rather than supply address and despite at least 2 calls prior to activation where I was told delivery was to billing address it still went to the supply address which was empty.

2) When my contract was due for renewal I was going to change supplier but family problems limited me to finding an alternative. I ended up renewing my contract (before the end date) but because it was less than 14 days to the end of my contract I had to pay approximately 10 days as out of contract.

3) I discovered the broadband had failed on Feb. 27th. The last known working date was December 13th. It was reported immediately. It is now March 3rd, I still have no broadband, I am still none the wiser how long my broadband will be down and I am at least £8 worse off in telephone calls trying to find out what is going on.

Needless to say I will not be renewing my contract this time round and am contemplating contacting Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leyburn Post Office  
I had a 12 month contract which expired 02/03/2021. However even though the paperwork stated my contract expired post office auto renewed my service and upped the cost by 50%.

The customer service is poor and the assistant I soke to got quite defensive of their auto renewal process and called it 'industry standard'. Bit of a scam to be honest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
Customer service is very poor. I was without a landline & broadband for nine days because of a failure to activate the system. My contract of one year has recently expired & I changed supplier. Now they are trying to charge me £25 for terminating my contract early- I will pay my final bill but not the additional charge. Shell have now taken over from the Post Office- things can only get better...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Bolton Post Office  
By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Post Office  
I am really disappointed with the service , I’ve had no internet for a month, this was in august , made so many calls, sometimes taking 15/20 minutes a time , that’s just to get through, didn’t find them helpful at all, except one guy who sorted it all out, gave me good will credit and I paid bill over the phone, only to receive my new bill plus an over due letter stating I still owe the £25 that was supposed to have been deducted , called again only to be cut off after being on hold for 8mins, so called back to get a stubborn man telling his kids in the background to shush, that my bill is correct , I ended up putting the phone down , due to being so frustrated , I’m going to cancel the phone and broadband :(
Manchester Post Office  
The post office is rubbish it keeps cutting out all the time and dropping and when I phone them their not very helpful they just tell you different excuses and ask you to think about adding things to your package for more money
Cheltenham Post Office  
Slow download speeds and upload , not improved with Range Extender.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CHESTERFIELD Post Office  
Awful. Couldn’t wait to leave. Kept dropping out, slow and unreliable. Hard to leave contract. Didn’t get promised vouchers from the sign up. Overall the worst consumer experience I’ve had in a very long time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Flintshire Post Office  
Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Post Office  
The worst broadband provide I have ever had. Internet keep disconnecting almost every day. I contacted customers support but they keep saying that they don't see any problem. They didn't solve the problem during 6 months. Internet speed is so poor that the best way to use it is to connect a pc and laptop to router via cable. Wifi signal is very poor. Avoid Post Office Broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sidcup Post Office  
In the day I usually get about a solid 18mb/s. As soon as it's night, drops to roughly 210kb/s. Literally impossible to do anything. Frequent, random disconnects. And no, it's not because everyone in my household uses the wifi at night. They're on it all day but 6pm onwards the speed is abysmal. A big F-U to this broadband.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wirral Post Office  
The worst broadband deal ever.!!!its total crap in every form..I emailed the boss and told him what I thought of his company..and the dreadful service it provided..he said we could leave with no charges which we did instantly..
We have now the best and fastest service..its called Zen broadband..lovely company and fastest broadband...so just join ZEN...its faultless and totally reliable..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SUSSEX Post Office  
Avoid Post Office Broadband. The service provided is dreadful. My experience has been constant interrupted service or no service at all. Customer Services tonight were tonight 27 January 2021 were arrogant and unhelpful and told me I would wait 15 days for upgrade to Fibre. If I wanted to stop my contract there would be a penalty. Could it be any worse!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Post Office  
Apalling customer service! I have been without internet for 4 weeks now after changing address, have spoken to 5 different people and still haven't got my WiFi activated. Every time I contacted the customer services department, the answer they gave us was " We will call you in a week/couple of days ".
  • Speed
    3 stars
London Post Office  
I have had PO Broadbnad for a year now - no issues whatsoever. I don't often use multiple devices, but I have streamed and played games online seamlessly.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Crewe Post Office  
Avoid at all costs!!!!! Literally the worst broadband to ever exist. It disconnects eveey second and get download speeds slower than a turtle
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
113 Holcombe Road Post Office  
Despite recent work on the cabling, we are getting just 0.36 mb/s download speed, much like an old modem. We used to get 11.50 mb/s or thereabouts. I have written to POBroadband support team, they quote around ten days to reply, but usually don't reply ever. They also kept escalating our costs, until the bank queried it. No refunds. Explanation was that original plan had expired, but they could not tell me that. We pay around £35 pcm for Broadband and Phone line. HELP! Please ! GJ
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Storrington, West Sussex Post Office  
Move from BT where I had 16MB download speed and now have an intermittent service that regularly drops and at best speeds of 7MB DOWNLOAD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Post Office  
The worst broadband service I've ever received. A soon as I switched over - the problems started. At the worst point I had no broadband for nearly 24 hours. Intermittent loss of broadband - I ended up purchasing BT pay as you go broadband because due to the lockdown, internet has become essential especially for the children who have remote education.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
WOLVERHAMPTON Post Office  
I had a nightmare experience with the Post Office. I've paid for 50mbps speed but got 3-4mbps. I had to raise 3 complaints and called them at least 10 times, then they've booked the Openreach appointment and nobody turned up. The customer services are beyond abysmal, their electronic telephone identification takes a very long time but it does not work. I was on the phone for hours only to be put on hold and disconnected. I complained by email but never received any response. The customer service attitude was 'I don't care, leave me alone' type. I honestly can say that I've never experienced anything this bad, not even Talk Talk is THAT bad. I generally think the telecom companies in the UK provide exceptionally bad service and Virgin was also pretty terrible but this provider... Please stay away from them. If you have a problem with them - you are on your own.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Must be the worst company I ever used for BB in terms of service!! (& that's saying something as I used to be with talktalk who are diabolical).

Terrible speed, regular daily cut offs in service for lengthy periods at a time, and definitely not worth the money I've been paying. Their comms leave a lot to be desired too. Frankly, they should've been paying me to use them! I'm in the process of switching provider now, but would not recommend PO bband in the slightest - unless you want high blood pressure & constant frustration!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
midlands Post Office  
Like an idiot I went with these cowboys for broadband.
I had faster 56k dial up. When the internet went down which it did almost every day it was our fault according to the advisor at post office.
We were supposed to have an engineer in August and we’re still waiting now.
The advisors were rude as always interrupting me when I was trying to ask them something.
Now I have switched away and before my final bill has arrived the idiots have set debt collectors onto me.
For less than £20.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Derbyshire Post Office  
Quite simply the worst provider i have ever had, if it ever actually works, it is so slow that i can easily make a coffee while simple non graphic intensive page loads up. The so called technician came, looked, and I quote, "your equipment, a laptop one week old brand new is too old". Damn pathetic, and obviously not well trained technicians. I rang sky, and have internet in less than 48 hours of placing my order
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedworth Post Office  
Any slight change and they say you have to start a new contract: moving address, changing the name on the account... And if you leave, you have to pay for the remainder of the contract, rather than just a leaving fee.

Don't sign up as once they've got you, you're locked in!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stirling Post Office  
Great service. Change over was easy. So glad to be rid of talk talk. We've made 1 call to customer service, call was answered promptly and the agent was understanding, reassuring and knowledgeable. Really happy so far, not crashed once, it's only been a week but seem better than any other provider. Worth it for the comprehensive customer service. Oh, speeds are twice as fast as talk talk, whom they piggy back. Weird huh...
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Birmingham Post Office  
Quite simply the worst broadband I have ever had. Every day there were at least 4 connection losses, and each night around 10 PM you were guaranteed the internet would drop. I was unable to use my Chromecast the majority of the time as it could not connect to the wifi. You were lucky to make it through one episode on Netflix without at least 3 buffering periods. When contacting the Post Office about the poor service they were providing, they had nothing to say or do to improve it. I would not go back to this service if they paid me. I honestly don't know how they call this a broadband service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
the service is rubbish from the beginning. From start, the link to create internet account for managing this broadband is not working. I have complained about this more than 10 times already, send screen shots make movies how it doesn't work. Post office is sending the same not working link over and over, they not keeping track of conversation, helpless help line, avoid of all cost, I wish I have checked here before I ordered it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Highbridge Post Office  
The Post Office is slow and unreliable, if you ever feel like life is passing you by too quickly, Post Office have the perfect cure, sign up to a year contract, and believe me, time slows down, as you find yourself counting down the days until the end of the contract.
I terminated my contract at the end of the 12 months, agreed an end of service date, they sent me an email confirming the agreed date, only for them to sever my connection 4 days early, leaving me without an Internet connection, and just nonchelantly saying, it's gone now, we can't do anything about it, as I complained.
Avoid this provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northants Post Office  
PO as internet provider have failed me (and I believe others) miserably at a time when we in UK are in virtual lockdown and depend on Fb/Social Media and other IT facilities to check on family and friends - and in my case, also vulnerable clients!!! This is day 3 of Safeguard issues and limited connectivity - no contact, no explanation, and now telephone line can't take any more calls!!!!! Unacceptable way to treat paying customers......Time to move providers me thinks
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Helensburgh Post Office  
An unbelievable experience wirth the best broadband provider in the UK bar none
I have used several failed ISPs in the past 10 years including sky, BT, virgin, and EE. Stressed and saddened by my poor broadband - my neighbour suggested PO Broadband as they have never been let down by the service and also mentioned their unbelievable customer support in which their problem was solved in one call when the agent successfully identified the microfilter being at fault. I have to say that three months in with the Post Office - this is by far the best provider in the UK and I would give them 6 out of 5 if it were possible. Getting started was so simple - their customer service is super quick with no less than 5 minutes waiting time per call with a friendly tech expert who is well informed and knows exactly what they are doing, the experience and knowledge shown was remarkable, and well above what is expected. They were also extremely friendly which helps. Unlike a lot of providers, late payments do not mean automatic switch-off of the service and the PO is very generous when it comes to paying back at a later more covenient time. The router is a modern, well-built Zyxel router that arrived on time. It is fast performing and not an eyesore in comparison to other routers. I am getting exactly as promised with 38 mgb/s. Me and my wife are able to use multiple devices at once and we just can't believe how efficient and fast this service is. What a brilliant company. Definitely renewing my contract next year. One up for PO Broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wigan Post Office  
I have been without internet for 8 weeks now have spoke to at least 15 different people, been lied to and when an engineer said he would come they did not turn up. It's not Xmas Eve and am still waiting for them to come, do not get this service very unacceptable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Hertfordshire Post Office  
Impressively unreliable and slow. After complaining multiple times they finally got back after I had changed providers and refused and compensation. Shocking service and wouldn’t use again. With vodaphone and it’s much faster, reliable and cheaper
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mold Post Office  
Acording to Wikipedia, the Soviet Union fell in 1991 - as such, the people of the USSR never had any ecperience with boradband. If they had, I imagine it would probably have been like our experience woth the Post Office.

The slowest and least reliable internet I've experienced since dial up.
  • Customer Service
    4 stars
Bristol Post Office  
Seriously. Do not use your own, or anyones money to pay for this applalling service. Paid for fibre B/B that drops out and and has wildy variable speeds. Never again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloomsville Post Office  
I wish I'd read these reviews before I signed up for Post Office broadband. Yes, it's cheap but a false bargain in that the connection constantly drops out (6 times an hour on more than one occassion). I live alone, have a laptop and mobile phone and do nothing more than email and watch the iPlayer, so not a heavy user at all. I didn't bother complaning as on a couple of other occassions I found that a) any calls to Customer Service take more than half an hour to connect and b) I found their staff either pleasant but unable to help or just plain surly. I endured my 12 month contract for 11 months and paid an early exit fee to swap to John Lewis. It doesn't cost much more (£1), includes free evening and weekend calls and a £40 John Lewis gift card. The difference is like night and day! There was an initial problem with my connection and I was given a £30 credit for the inconvenience. I've been enjoying a fast and stable connection since and can hardly believe it. Surely all broadband offered in the 21 century should be like this? I feel sad for Post Office Broadband. Their poor service will be their downfall, probably resulting in job losses. I wouldn't recommend this "service" to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
We used Post Office at our previous place which was fair and moved our subscription to Warminster. The download speed here is acceptable though less than what we pay for.

The UPLOAD speed is HORRENDOUS. On its best days it can do as low as 2 mbps, but from time to time it drops to 0.2 mbps. This is just ridiculous.

Raising tickets is useless, Post office closes them without touching anything.

I'm truly dissatisfied because that is unacceptably slow and unstable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Warminster Post Office  
Problems from the very start - it took 4 visits from the engineer to replace all wiring from telegraph pole to the phone socket and still very slow service that kept dropping. Nex to be blamed was the cordless telephone - replaced at my cost - still the same. In all it took 3 months to get a useable service which only dropped out once a week or so and was a reasonable speed until after I told them I would not be renewing my 1 year contract when the speed was cut in half. Switched to plusnet and set up 3 computers 2 phones and smart tv in half an hour.Speed is fast and stable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Otley Post Office  
I am quitting my contract 10 months early and paying a fee to finish early. Its hopeless and unreliable. Don't touch it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Liverpool Post Office  
Avoid at all costs, terrible service, no response to emails and taken more than 30 days to fix a line fault. The Bt customers in my road had theirs done in 48 hours but then BT have signed up to the voluntary codes of practice with £8 per day compensation paid for outages. PO have not and it’s no surprise as they van not deliver.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Post Office  
Unreliable service which drops out multiple times per day. Customer services and engineers pleasant but did not solve the problem. So bad that I am paying an early termination fee to leave eight months before my contract expires. Not fit for purpose. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Liverpool Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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