322 Customer Reviews over 9 pages
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- Location
- MANCHESTER
- Reviewing
- POP Telecom
- Date
- 2023-06-01
- Comments
-
POP Telecom this is not an honest company
I have a contract with pop telkom and have been a user for about 3 months
with constant amount but every month the bill is bigger
the internet is down dozens of times a day the internet goes down
or there is no internet, I can forget to watch a movie, etc
AVOID POP TELKOM IS A DISHONEST COMPANY
- Location
-
- Location
- Sheffield
- Reviewing
- POP Telecom
- Date
- 2023-05-24
- Comments
-
If I could put 0 I would. AVOID. Spoken to 4 managers on my dad's behalf about a bill that they pulled out of thin air when we left after the contract was finished, each said it was cleared. Each time we called they mentioned there was no notes on the system of previous calls. This has been going on for 5 months. Everytime we end the call with 'ok no money is to be taken out, your account is closed' and Now today we received a letter saying bailiffs are coming to my 70 year old dad's house who has a mental disorders!. We have been fully moved over to another provider with cleared bills for months. At this point it's pointless talking to pop telecom, all liars. This will be taken further. AVOID.
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2023-05-10
- Location
-
- Location
- Hamilton
- Reviewing
- POP Telecom
- Date
- 2023-05-03
- Comments
-
The broadband speeds are a joke I’ve been waiting over 3mins to download 1app!!
Also the bills are never the same as you agreed to
- Location
-
- Location
- Wellingborough
- Reviewing
- POP Telecom
- Date
- 2023-04-29
- Comments
-
The Internet was unreliable as it kept cutting out multiple times a month. Bizarrely the Internet automatically turned off when I turned my ps4 off, which wasn't connected. Definitely wouldn't recommend if you want steady reliable broadband
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Barnsley
- Reviewing
- POP Telecom
- Date
- 2023-04-02
- Comments
-
Been with POPtelecom 2years highly satisfied Had a problem but spoke to Brett he was very helpful and polite
- Location
-
- Location
- Truro
- Reviewing
- POP Telecom
- Date
- 2023-03-31
- Comments
-
Sorry but it is dreadful in every sense.They installed it without agreeing a date.Avoid.
- Location
-
- Location
- West Ealing
- Reviewing
- POP Telecom
- Date
- 2023-03-29
- Comments
-
If I could give ZERO stars, that would be the actual rating. WORST COMPANY EVER, SAVE YOUR TIME. Customer service employees don't even know which way they are facing, imagine the rest. Two months to try to fix a problem they created and still nothing changed.
- Location
-
- Location
- clacton
- Reviewing
- POP Telecom
- Date
- 2023-03-16
- Comments
-
since going over to you on 5th december 2022,we have had many problems,both telephone and internet,being charged for work that was not carried as pop telecom said over reach carried out,now they are asking to be payed by credit card even though a d.d. has been set up with my bank. they are saying this has been canceled but my bank say this is not true.
- Location
-
- Location
- Somerton
- Reviewing
- POP Telecom
- Date
- 2023-01-30
- Location
-
- Location
- Hexham
- Reviewing
- POP Telecom
- Date
- 2023-01-09
- Comments
-
When things went wrong I got through to a real person straight away who solved the problem and chased up Openreach. Best customer service I’ve experienced from a telecom, by a mile.
- Location
-
- Location
- Lincolnshire
- Reviewing
- POP Telecom
- Date
- 2022-12-29
- Comments
-
Great customer service when explained the issue. Some service problem, believed like with every other provider.
May be back to them in future.
Recommended
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2022-12-22
- Comments
-
AVOID THIS PROVIDER. My contract should end on 27th December 2022, POP telecom did not notify me of the contract ending date at all. I called them on 14th December saying I am not going to renew the contract, they then told me that I need to give them at least one month notice if I don't want to renew the contract, which is ridiculous. They are now trying to charge me over 40 pounds for the service for January 2023, although I keep on telling them that I am NOT going to renew the contract. I called them again yesterday saying that I am NOT renewing the contract, why do you still charge me over 40 pounds for the service for January 2023? How can OFCOM let such kind of company do business like this?
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2022-12-20
- Comments
-
I have had the worst possible experience with Pop Telecom. I checked it online and my address was eligible for an ultra high speed broadband. I proceed with the order and before the installation they call me saying that there was no available connections but that they could offer me a regular connection and in a few weeks Openreach would provide more connections in my area. After more than 6 months waiting and several unsuccessful phone calls to request the promised ultra high speed connection I decide to go with Hyperoptic and when I try to cancel my contract with Poptelecom, they just respond that I must pay for the full amount and 18 months as that is my contractual commitment. I escalate the issue to the customer care manager and she still insists that I have the obligation to fully pay for the service despite the fact that they never provided the promised high speed connection. The manager finally tells me that she would discuss the issue internally and get back to me, and after 3 months I have had no news from them. As said before, the worst service I had ever received from a telecom provider.
- Location
-
- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-10
- Comments
-
It's a no no......Absolutley
Leaving this company is a trial by any standards. I will gladly pay them, to rid myself of the burden. Never again. I will in the coming days, have to wrap and pack my router etc and then go to the post office and PAY out of my own pocket to return it.....Yes I am serious I have to pay myself!....The mind boggles as to their finances and business accumen, hopefully their finances are as low as their business accumen.
Date of experience: 10 December 2022
- Location
-
- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-08
- Comments
-
There is always someone that is the worst...And for me it is Pop Telecom. Steer well clear of this company for if you do not you will be sorry. Once bitten twice shy, never ever again. I'm only to glad to pay to get rid of them, just don't do it!
- Location
-
- Location
- Alston
- Reviewing
- POP Telecom
- Date
- 2022-11-20
- Comments
-
Customer service is a joke! Speed was not as promised, but no issues with reliability. However, they do NOT tell you when you sign up that (a) the router will have to be returned if you leave them - and you WILL) and (b) you have to give 30 days notice to leave them.
I signed for an 18 month contract with a discount on the broadband for the 18 months. They did NOT advise me when the 18 months was coming to an end (most other providers do) so I didn't notice until a received my October bill (which shot up by £20). I use USwitch to change providers and I notice that they no longer offer POP Telecom. My October bill included broadband and phone for 1st - 30th November. When I switched beck to PlusNet on 7th Nov I thought I'd get a refund of unused broadband and phone. No, they make me pay for broadband and phone I will not be using! They are a bunch of crooks! I complained and they will give me a rebate for 25th Nov to 30th Nov. Wow!
Then they advised me that if I do not return their router within 28 days they would charge me £40 for it! Bloody crooks!
THEN their 'customer services' telephoned me THREE times in a week to ask me to remain with them!! BLOODY CROOKS!!!
- Location
-
- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2022-10-17
- Comments
-
i had problems with provider, for a long time, twice tried to charge £192 for engineer , which i did not pay, i took photos of router and devices, no internet documented calls , dates ect, and took it to cisas, regulators, they lied about not being eight wks since complaint, my records showed feb and cisas denied there claim, i had a call from poptelecom, july 2022 to drop the and promised stable connection speed etc, this only lasted for around 8 wks, untill sept 2022, the connections, loss of internet, speed problems have started again, so i have documented, details , took photos of router, and devices with no internet, log all calls, as i will be reffering back to cisas, , i suggest everyone take the same steps, i am 64yrs old, have a lot of health problems athritis aswell, waiting for heart surgery, poptelecom are aware of all this , and i rely on my internet connection, and still they dissapoint , cancelling D/D so they cant take any money from my acc
- Location
-
- Location
- ASHTON-UNDER-LYNE
- Reviewing
- POP Telecom
- Date
- 2022-10-05
- Comments
-
I have had nothing but trouble with this dishonest company. I am now receiving threatening letters and text messages because they claim I owe threm money. The postal strikes have evidently delayed my cheque. Four 'phone calls, where I have been assured this has been noted, and I am STILL being threatened.
- Location
-
- Location
- HINCKLEY
- Reviewing
- POP Telecom
- Date
- 2022-09-27
- Comments
-
So disappointing. I gave them ample opportunities to correct issues, but they seem unable to process simple instructions. They are also happy to try to re-write terms ('Welcome: here's your free router' turns into 'return your router or we will invoice you'!!)
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2022-09-14
- Comments
-
I read the negative reviews and wanted to give my experience.
I'm finishing my 18 month contract. I want to say that everything went smooth, speed was decent, router is a good quality dual band and the service reliability has been impeccable. The only drawback is from the third month they'll charge you an extra £5 for line insurance, just contact them to remove this extra and request confirmation.
- Location
-
- Location
- Burnley
- Reviewing
- POP Telecom
- Date
- 2022-08-14
- Comments
-
Avoid Pop Telecom!
Service was on in general however trying to switch away from them is a disaster. I paid the outstanding balance in full. They then decide to send the outstanding balance to a debt collection agency and now refuse to talk to you or accept any complaint.
- Location
-
- Location
- Rochdale
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
-
Worst company ever! They were brilliant until I had been with them long enough to be unable to leave without a penalty.
I work from him and need reliable Internet, as attend regular online meetings.
Constantly cutting out, worse than ever recently, so I've reported it to them. They 'rectify' the problem, by cutting it off completely!
As for their customer service - one star is being generous!!
I've now switched to a bigger and more expensive provider, as I trust they will be more reliable!
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
-
Better companies out there! Don’t seem to care about customer satisfaction!
I have moved home and POP Telecom were unable to service my new address. Over several occasions of trying to resolve this, I was told different termination fees every time. On the final occasion they told me the top figure of £197 when previously I was told they would reduce it to £150. They then went back on this and told me I would have to pay the full amount of £197. I expressed that I was unhappy and disappointed with this service and they simply just didn’t seem to care.
Broadband also wasn’t the best and regularly cut out. I will never be using this company again and suggest you don’t either!
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2022-07-22
- Comments
-
Tried to setup broadband on their SUPERFAST FIBRE 80 BROADBAND, but after a few attempts to arrange setup, I kept getting emails saying the order was cancelled. This didn't bother POP as they helped themselves to the £40 setup fee anyway. After talking to their customer service (who we shall politely say were unhelpful and disinterested), I am still getting spam marketing calls and emails trying to get me top sign up. Potentially a con, Avoid like the plague.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-07-19
- Comments
-
If I could give them zero stars I would. The whole company is a rip off and a con! From the customer service, to the network and don't even get me started on the roku box... stay away!!!
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2022-07-16
- Comments
-
Would have put zero stars! AVOID POP TELECOM AT ALL COSTS. I never paid the price I agreed to when starting the contract. The 'free router' that you 'purchase' and have to pay £9.99 for delivery they fail to tell you when you sign up or leave is actually only on loan to you and then you need to pay to return it or they will pass your details to debt collectors ' as seen on Can't pay we'll take it away'! But apparently you can see some unclear, contradictory terms and conditions if you hunt for them on their website. They don't include them when you start contract or when you actually manage to leave. Who knew that when they send you an email stating you are leaving as they have had the start date from your new broadband supplier that unless you reply to that email saying Yes I am leaving that they view this as you saying cancel my new broadband supplier. They actually cancelled my leave twice! But apparently Pop Telecom pride themselves on customer service and operate a 'happy customer scheme'!! They also delete bad reviews on other review sites!
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2022-07-11
- Comments
-
Avoid at all costs. First, the internet is not good. But I want to mention something important: We had a 12 month contract at our flat, and one of the unique providers was pop telecom. They said the only do 18-month contract but said we can bring everything to the new address, without saying an important part: "everytime we move to a new address we will automatically renew your contract 18 months more". Everyone who lives in London is aware getting a two year contract in a flat is hard. They just do this to keep you forever, Pop Telecom are snakes, avoid please.
- Location
-
- Location
- Wrexham
- Reviewing
- POP Telecom
- Date
- 2022-07-04
- Comments
-
I am a foster carer and one of my foster children left the home to live there own lives, she chose pop telecom to provide her with broardband.
Some time ago she ended up in hospital and was unable to work or pay her bills and she ask if I could pay her broadband for us for that month, which we were happy to do. I contacted pop telecom and they took my details and I made a one off payment using my back card.
This month they have taken over £40 from my account using my card details without permission and when I challenged them they say the account is mine and they will continue to take payments.
They are a bunch of thieves and you should not under any circumstances give them the benefit of your custom.
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2022-07-02
- Comments
-
Overcharged throughout my contact for speeds well below what they advertised and then failed to cancel my contract when I asked. Two years after I left them they are still chasing me for money and threading debt collectors. Avoid this company at all costs.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-06-01
- Comments
-
They tell you that the speeds are 20mps when In fact its only 6mps. Would never recommend these people go to vigin media or if desperate go to talk talk at least they know what's going on
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
Absolutely shocking company. They tied me into a contract I never even asked for and wanted the full contract price to pull out. Disgusting
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
if you get a problem with pop broadband and they take money out of your bank and you cancel the contract and they promise after setting up a deal for £22 .99 a month and then promise to refund me after taking £28.99 and£ £9.90 for the delivery of the router and promised to refund me the money but the only thing they ever sent me was not how much a month i was paying or a pack to my emails so i had not a clue to how much the deal was the next day they sent me a return prepaid plastic bag for to return the router so i PRINTED ALL THE STUFF AND AND THE EMAIL ABOUT PROMISING TO REFUND WICH THEY NEVER DID SO I SENT THEM AN EMPTY BOX WITH PAPPER WORK SAYING REFUIND ME AND I WILL POST THE ROUTER TO YOU THE EMPTY BOX HAD THERE RETUNE STICKER ON IT SO IT NEVER COST ME A PENNY
- Location
-
- Location
- Southwark
- Reviewing
- POP Telecom
- Date
- 2022-05-26
- Comments
-
Atrocious service, They keep asking for payment when they were unable to provide the broadband service.
They have now employed debt collectors to chase me for payment.
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-25
- Comments
-
they said they would refund me the money they took out of my bank they sent me a return package for the router a day after i cancelled with them so before returned i went to the bank and found out that haven't me they like i said on the 17 of may took £28.99 instead of the £22 .99 they promised me when i set up deal charged me £9.99 for the router so if they dont refund me then they will get the return bag and an empty box with notes inside saying refund me and i will send the router back
- Location
-
- Location
- Forres
- Reviewing
- POP Telecom
- Date
- 2022-05-23
- Comments
-
Sham of a company. Charge you more than agreed then say its for insurance, which I didn't ask for. Threatening letters sent, I'm in no contract, I did not sign anything in ink between myself and them.
Avoid at all cost
- Location
-
- Location
- Beechlands
- Reviewing
- POP Telecom
- Date
- 2022-05-21
- Comments
-
I rang them and set up deal 2with for broadband and anytime calls £22 .99 11 mb ac router best value broadband 18 month contract and gave the my bank details said they would email me a welcome pack that was over a week ago and paid £9 for the router and think they are going to connect me next week they sent the router today and i haven't sent me any paper work or emailed for what it costing me a month and nothing to say what day it is i think its Friday i went to the bank and found out they taken out £9.99 delivery of router £28.94 all router on the 11 may and the other on the 17 may the statement i got today was 21 may like i said i have nothing on paperwork to say how much or what the deal is so due to this they can upgrade and take more money out without telling until its to late for so on Monday im ringing them to cancel the installation and staying with PlusNet at least they sent me by post a letter welcoming me to PlusNet and telling me how much i was paying each month
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2022-05-19
- Comments
-
I had problems with the Internet and contacted Poptelecom who arranged for Openreach to investigate the issue. An external fault was found and rectified. The same fault reoccurred and Openreach rechecked their line and found another fault on their side of the connection.
Poptelecom wrongly invoiced me for £192 for the call out fee. I refused to pay for an external fault and was advised by Poptelecom to cancel the direct debit to stop them from taking the disputed charge.
They then sent another bill for my monthly charge of£22.50 plus an "alternative payment" fee of £9.99.
I payed the actual outstanding balance of £22.50 by card over the phone.
Now I have received a new invoice by email for £242.11 for late payment fee, alternative payment fee plus the disputed Openreach charge.
The even stranger thing is that the Poptelecom invoice advertises an Internet package from O2 for a better package than Poptelecom.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.