Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 378 customer ratings since 2020-03-07 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
883 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now |
| |||
| Ian | Belfast | Origin | 2021-02-23 | |
They are a company of crooks who will straight up lie to get you to sign up and then once you are past the initial 14 days and cannot cancel anymore they offer no meaningful assistance whatsoever, the waiting times for customer service are ridiculous, the communication within the company to help solve customer issues is almost zero - mostly they just wont ever get back to you - especially if its about low speeds. Cancelling their contract does exactly the same as continuing it for its full term. Despite the fact they told me straight up that i would be able to cancel for a fee |
| |||
| Ben | Edinburgh | Origin | 2021-02-18 | |
We went for the basic option (£17.99), and got what we paid for. The internet would cut out once a day or every other day for about a minute, which is frustrating when using streaming services etc. There is only the two of us, so it wasn't a case of overuse. The most frustrating part is that my contract ended, yet Origin are still taking the monthly fee! I've reported it, cancelled my direct debit etc, but it is still happening. When I have spoken to the customer service team online, they are very slow to reply, act like this is the first time I've raised the issue, and tell me that have to raise it with someone more senior! I just want you to stop my account! Terrible service |
| |||
| Asa J | London | Origin | 2021-02-11 | |
Nothing good to say at all about this company! Promised between 35-45mbps and couldn’t of been any worse I was getting around 1.5mbps and yes I mean 1.5 not 15. A friend of mine who worked for virgin has said that it’s the worst internet he has ever seen ! Downloads that take my friend 3 minutes take me nearly 2 hours. Don’t go near this company as they don’t care about you once signed the contact and paying. The cooling off period that you get to cancel if your not happy ended the day after they finally put my internet live so I had one day to cancel. |
| |||
| Joseph | Halesowen | Origin | 2021-02-09 | |
Disgraceful company, ORIGIN ARE SUCH A BAD COMPANY, CUSTOMER SERVICE DOES NOT EXIST,PLEASE DO NOT GET INVOLVED WITH THIS COMPANY THEY ARE AN ABSOLUTE NIGHTMARE, they caused me so much stress, never ever actually got connected, their service is disgusting. |
| |||
| Sandra | Stevenage | Origin | 2021-02-08 | |
always disconnecting |
| |||
| Salim | London | Origin | 2021-02-05 | |
Not used....due to poor business practice |
| |||
| sidoniebond | east sussex | Origin | 2021-02-05 | |
They got one star because zero wasn't an option. Non existent customer service. they take almost 2 weeks to get round to connecting (if you're lucky enough to get a connection - I wasn't) and then even if you cancel within the 14 day cooling off period, they'll try and fine you £668.31 for early cancellation, sent via a text from CRS that you can't reply to. At no point did my broadband ever work and they failed to answer the phone. Useless, time wasting not fit for purpose. Has anyone started a class action for these shysters yet? If so, please get in touch because I'm in. |
| |||
| Tim Hoy | Hadfield, Derbyshire | Origin | 2021-01-27 | |
Made me wait 2 weeks for a engineer and then he never turned up on day and never made me aware of this and I have had to call them 5 times in the past 24 hours about if they are going to send someone else but they keep talking about there system please please do not get bb from they guys unless u want to end up like me they took my money and have me no internet |
| |||
| Melissa | London | Origin | 2021-01-20 | |
The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown? |
| |||
| You Are Awful | London | Origin | 2021-01-18 | |
My experience with the Original Broadband has been horrible to say the least, I can't describe how many vulgar, arrogant and rude people I met in their chat bot. I ordered by phone around September 25, 2020 and waited for them to connect me for a month, when they finally connected me, the internet was terrible, unstable and I didn't really have internet in the living room because the Operarich socket in my property is in the small bedroom upstairs. I corresponded to return the router and cancel under the 2014 law for goods and services ordered remotely. They told me there was no problem and I returned the router by royal mail, not owing a fee as I had already paid initial payment on the date of ordering and paid £ 22.99 for a real three days on the horrible internet. |
| |||
| Asen | Hartlepool | Origin | 2021-01-17 | |
Absolutely the worst Fibre Optic Broadband on the market. Very choppy and unreliable speeds during the day and nothing special at night either. Only fibre Optic I've ever had that can't even livestream anything without buffering. Very shady customer service as well. |
| |||
| Ginny | Eastbourne | Origin | 2021-01-13 | |
This company has done nothing but lie to me from the beginning, I was given an installation date of 18-1-2021 then it was changed, on the same day to 2-3-2021, I cancelled and was promised that no money would be taken from my account even though I cancelled on wed 6-1-2021 payment was taken on the 11-1-2021. Sky and virgin DO NOT take money before installing and still give you a 14 day cooling off period then bill you. This company are not to be trusted and by the feed back I've read not any good after installed. My advice is to avoid them like the plague |
| |||
| Beverley McKinney | Swindon | Origin | 2021-01-12 | |
So for a whole year I haven't had a great broadband reach or speed. That I can cope with, what I can't cope with is. Taking money out of my account when I have credit. 3 times now this has happened. So if you ever expect origin to honour any credits they may give you for whatever reason you'll be very disappointed! I will be changing provider as soon as I can |
| |||
| Heather | Glasgow | Origin | 2021-01-09 | |
Con cancelled this in November ,still won't pay me my money back,they say oh we sort it out done this few times now and they say the same oh we sort it but dont |
| |||
| Colin johnson | London | Origin | 2020-12-30 | |
Our situation as concise and informative as I could write: |
| |||
| Connor Buckley | Colchester | Origin | 2020-12-23 | |
very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0 |
| |||
| Smijo Enthungal Loocose | HEREFORD | Origin | 2020-12-12 | |
what kind of a broadband company cannot provide me a copy of my Contract, some sort of proof, agreement, or a letter to say they are my Internet Supplier, just generic terms of service. they say its a verbal contract, and then if I want to cancel its a £400 fee, for the remainder of time. i have Pasted my discussion below ;) |
| |||
| Ummar | manchester | Origin | 2020-12-09 | |
Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good! |
| |||
| Angela | Longniddry | Origin | 2020-12-02 | |
This is the worst provider of broadband period I had nothing but grief and stress with this company so much so I'm putting in a complaint about them and there awful service |
| |||
| John preece | Croydon | Origin | 2020-12-01 | |
Diabolical!! Done 2 reviews on trust pilot, a katey lady said she would contact me eventually she did, I emailed her and had no reply..do not use them I have cut and paste my last email |
| |||
| S hopper | HASTINGS | Origin | 2020-11-27 | |
DO NOT WASTE YOUR MONEY currently have less than 1mb download speed when average is supposed to be at least 7mb, DOUBLE NAT and they want us to pay an EXTRA few pound a month to get rid of DOUBLE NAT. Also just a complete waste of money and we are switching soon to maybe virgin media or sky. Any internet broadband that can GARUNTEE good download speed. Currently with Origin it takes roughly one hour to download a 67mb file. Terrible poor internet supplier. They should be ashamed. |
| |||
| Tara | Wales | Origin | 2020-11-25 | |
Origin broadband are classic scammer, please stay away from them!!!!!!!!! |
| |||
| Abi kufo | Origin | 2020-11-25 | ||
The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer. |
| |||
| Alex Jones | Swansea | Origin | 2020-11-22 | |
Absolute worst internet provider in the UK. |
| |||
| Trevor Light | Blackburn | Origin | 2020-11-17 | |
Been with them for just over two years the basic router gave me less than 20 Mb download so I complained and it went up to just over 40 Mb. I later bought another router and input all the details and it kept dropping out every couple of days, the second PC, in the bedroom wouldn't connect whereas with the basic Asus router it did 90% of the time. |
| |||
| d1n0 | Yorkshire | Origin | 2020-11-15 | |
had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around |
| |||
| oliver | leominster | Origin | 2020-11-14 | |
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy |
| |||
| Trudy zorzi | Antrim | Origin | 2020-11-11 | |
What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got |
| |||
| Kevin Pickles | Nottingham | Origin | 2020-11-11 | |
Absolutely ******* awful. |
| |||
| Nick O'Rourke | Nottingham | Origin | 2020-11-10 | |
They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them. |
| |||
| STEPHEN | GRAVESEND | Origin | 2020-11-10 | |
I have had origin since the start of the year, started off ok. nothing more. but it has got so bad of late. i have got 3 spare routers in the house, along with the one sent out from Origin, and none of them work on some days. |
| |||
| Matt C | Horncastle, Lincolnshire | Origin | 2020-11-10 | |
Diabolical don't do it!! I have 2 phone lines running through 1 cable, 1 line bt broadband, 1 line origin (changed as sales man said it would be as good or better and cheaper) definitely cheaper but Diabolical, not a patch on BT, wish I hadn't changed and now cannot get out for 2 years, so origin says no problem as I get a good service to router, but the WiFi is rubbish keeps dropping and slow, doesn't happen with bt line!! Don't do it!! Its rubbish, and tech are as useful as a leaking roof, I have warned you!! |
| |||
| S hopper | Hastings | Origin | 2020-11-06 | |
They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them |
| |||
| Muhammad Naeem Khan | Ilford | Origin | 2020-11-04 | |
AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company |
| |||
| Steven bradshaw | Accrington | Origin | 2020-10-31 | |
Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap |
| |||
| Kevin Pickles | Nottingham | Origin | 2020-10-29 | |
I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs |
| |||
| Tray | Liverpool | Origin | 2020-10-28 | |
DO NOT USE this company. Paid for a year upfront and the broadband has never worked. Impossible to get hold of by phone, they drop chats. Did not call back at time agreed. Refusing to refund. ABYSMAL worst customer service EVER |
| |||
| Maharg | Swansea | Origin | 2020-10-27 | |
So I pay £17.99 a month for 30 days of WiFi, but the router literally only works for like 5 days, I say work... I can’t even run one phone of this stupid ‘broadband’ if it’s even worth that name. It’s quite funny though. They never seem to be able to pick up the phone within 3 hours but damn they take that money with 2 minutes of the day it’s due (yes they literally took the money out at 00:02) robbing bastards, I never even consented to direct debit which makes matters 2x worse. Please, nobody use this excuse of a WiFi provider. I am also a college student, with a college that prefers me to work at home/if possible. Please everyone. DO NOT BUY. |
| |||
| Cain | Plymouth | Origin | 2020-10-26 | |
AVOID AVOID AVOID!!! |
| |||
| Bianca | South Wales | Origin | 2020-10-25 | |
Loading... |
||||
Add your own review of Origin
See how other home broadband providers' customer ratings compare
Compare home broadband
View all home broadband providers
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
