699 Customer Reviews over 18 pages
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2023-01-31
- Comments
-
Started off fantastically in October 2021, was being guaranteed a minimum download speed of 63 Mbps and most of the time, it achieved that, AT THE BEGINNING, then it started to drop, and drop, and drop. Today, 31/1/2023, I'm getting between 2.89 & 3.08 Mbps download speed and between 5.54 & 11.2 upload speed, so more than 60 Mbps below what this bunch of c*nts promised, they're all the same!
- Location
-
- Location
- Stanford-Le-Hope
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
-
This company’s customer service is probably the worst I have ever encountered, the service they provide is completely unreliable and it’s a case of “pot luck” if you can actually use their broadband given that their service is down more than its up. I have now had to cancel whilst still in contract as they simply won’t resolve the issue yet still want to charge for a service that they don’t provide. Avoid this company
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
-
Failed to transfer broadband across on switch day and offered no alternative in the interim. How do these companies get away with behaving in this way? Broadband is an essential utility.
- Location
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- Location
- Oxford
- Reviewing
- NOW Broadband
- Date
- 2023-01-27
- Comments
-
Terrible Experience
I should NEVER have signed up for Now Broadband. The service has never worked, despite long calls to the call centre and also formal complaints, which have not been responsible.
Seb
- Location
-
- Location
- South Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-01-25
- Comments
-
Not a now broadband customer,only gave one star as I couldn’t give none. for a good month I have been messed about they keep saying my phone line has failed I rang 18 of January spoke to a manager they promised they would keep in touch to let me know what was happening. I have had no phone call or email’s, I rang today I was told my line had failed again I ask to speak to a manager and was told you can only email them so who the hell did I speak to on the 18 of January ,so no I’ll not be going with now broadband so thank you for all your help( NOT )any one thinking of going with now Broadband I wish you all the best
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- NOW Broadband
- Date
- 2023-01-22
- Comments
-
Absolutely dreadful customer service. No internet 8th December 2022, called Now and was told we needed a new router, don’t know why other than it was clearly kaput. It’s 22nd January 2023 and there’s still no sign of the router. Thankfully the internet spontaneously began to work again some days later or I wouldn’t have been able to work from home. Had the connection suddenly not rectified itself I’d be nearly 2 months down the line with no internet. Tried contacting Now who honestly and frankly don’t give a monkey’s [even I you are recently bereaved] and the biggest insult when you DO get to speak to someone is that your complaint won’t be picked up until the new router is in situ because “you might want to claim more” - claim more what? I want a refund for the period I was without a viable internet service and I want a provider that can be relied on and who actually cares about their customers. DO NOT GO THERE, there’s a reason Now is so cheap and that’s because they are, cheap and downright nasty.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-19
- Comments
-
All round poor. Web pages very slow to load - some never do. The connection drops out late at night. I have re boot any thing between 3 and 5 times. Lots of problems are to be solved by restarting the internet connection. This has to be done 2 or 3 times. I think I should be able to get out of the contract.
- Location
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- Location
- Haywards Heath
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Overall I've found my Now Broadband has been fairly reliable and fast. I have been with Now for 3 years and they continue to provide some of the most competitively priced broadband on the market, which for the price performs very reasonably! I only once have had issues with my broadband, which was sorted quickly by their customer service team who seemed to genuinely want to help me.
- Location
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- Location
- CROYDON
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Broadband cuts out almost every evening at or around midnight.
Had to but an extender as the signal from the router is so weak.
Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-01-15
- Comments
-
Terrible service and would avoid at all costs. Swapped to NowBroadband in August 2022 as they offered some attractive deals on their website. The transition from our previous provider left us without broadband for two weeks after the go live date in central London. They actively avoided trying to pay any sort of compensation and left us with a £120 data bill to cover the costs of working from home during that period.
Since then, the connection has dropped three times for more than 6 hours each time. Most recently 12 hours and counting, with no confirmation of when service will be returned. Never had such issues before with any other service providers.
You pay for what you get at the end of the day but would suggest opting for a reliable provider such as BT or Virgin.
- Location
-
- Location
- 16 Chaser Close Ravenswood Ipswich Ip39ub
- Reviewing
- NOW Broadband
- Date
- 2023-01-10
- Comments
-
Terrible I have told them I want to cancel they won't let me I've had to go to a financial ombudsman
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-01-06
- Comments
-
If you like Disney+ forget Now Broadband. As soon as I switched I had problems streaming, I think it’s too unstable to run it.
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
The customercare is worst. They won't care about your urgency and also if the date they commit, it can extend with a simple word (sorry).
I have shifted house and the real issue triggered, The dates are missed 2 times already and not sure, if this time will be fixed or would be same story. Struggling to work and they can't help. I would say worst service.
- Location
-
- Location
- Cheltenham
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
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It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
- Location
-
- Location
- Oakham
- Reviewing
- NOW Broadband
- Date
- 2023-01-03
- Comments
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Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
Can't wait to give notice to this rubbish company.
- Location
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- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2022-12-29
- Comments
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Just wish I had read these reviews before I took out Now broadband, keeps losing connection and it is the most basic router, you live and learn only 11 months before I cancel it
- Location
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- Location
- North London
- Reviewing
- NOW Broadband
- Date
- 2022-12-25
- Comments
-
Keeps cutting out. Huge pain, especially as I use the internet for work.
It’s Christmas Day and I simply would like some downtime and to watch a film on Netflix. I’ve had no luck today or for the last few days.
I input my problem online and I guess I’ll call after the Xmas break to get it sorted, but I’m actually hoping it may start working again.
- Location
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- Location
- Lancaster, UK
- Reviewing
- NOW Broadband
- Date
- 2022-12-20
- Comments
-
I can't believe what I just heard. I've had no internet since Saturday. I had to tell them this. I spoke to the customer care team and two different experiences: the employee in India was fantastic, the one in England offered no help other than to start all over again.
The Indian employee arranged for an engineer to come today. I knew that would never happen anyway but I hoped, for the sake of my elderly mother, who is now cut off from her grandchildren remotely.
Turns out that the call for an engineer was never even recorded and the English employee told me to ring back tomorrow and start the whole process again.
Save your money and opt for youfibre. I was an idiot.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-12-19
- Comments
-
Honestly, just don’t even consider Now Broadband. They might be cheap but if you can’t even use the internet, it’s a waste of money. When it is working you can only get broadband if you are in the same room as the router, and it goes down constantly. I’m currently on day 4 of no internet and they are now saying it will take another 3-5 working days for an engineer to come. Every conversation with their customer service is a run down of the many excuses why it’s not their fault or why they are not contractually obliged to assist. Please don’t waste your time and money with this company. Truly an appalling experience.
- Location
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- Location
- Wallington
- Reviewing
- NOW Broadband
- Date
- 2022-12-13
- Comments
-
They are probably the worse broadband provider we been with so far.. we swapping from the in the new year for sure… basically internet is more often down than we can actually use it. I gotta use my mobile net most of the times so what is the point of paying for it even if is cheap they shouldn’t be on the market cause it’s useless
If you thinking on switching to them just go find else anything is better than these guys
- Location
-
- Location
- Bridgend
- Reviewing
- NOW Broadband
- Date
- 2022-12-09
- Comments
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Even not suitable to give one star as well. This is a bad connection every 3 hours connection lose
- Location
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- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2022-12-08
- Comments
-
Absolutely awful, their “customer service” is shocking, I wish I had never joined and will NOT be renewing with these clowns. Avoid at all costs!!!
- Location
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- Location
- North wales
- Reviewing
- NOW Broadband
- Date
- 2022-12-08
- Comments
-
An absolute disgrace of an organisation. Even though it is well publicised on the news that there is a postal strike, this company didn’t take it into account when sending out the new routers for new customers. Unwilling to help, Royal mail claimed that they haven’t even got the router and most of the stuff here are so rude it is untrue. Do not touch with a barge pole.
- Location
-
- Location
- North London
- Reviewing
- NOW Broadband
- Date
- 2022-12-05
- Comments
-
They do not tell you that you must have the phone from the same provider as your previous provider. Mine were two different companies and they cancelled my order without telling me. VERY bad customer service
- Location
-
- Location
- Staffordshire
- Reviewing
- NOW Broadband
- Date
- 2022-12-04
- Comments
-
Worse than awful! Unless your device is within 2 metres of the router them forget it!
Absolute garbage
- Location
-
- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2022-12-01
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2022-11-28
- Comments
-
The worst decision I made getting a broadband contract with shell !internet go on and of from £18 monthly they said it becomes £23 monthly, they told me I will start paying on April first bill let see if it’s true…
- Location
-
- Location
- Ilford
- Reviewing
- NOW Broadband
- Date
- 2022-11-28
- Comments
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I had this provider more than 2 years it’s very poor service, broadband always dropping, not able to get anywhere from customer service , useless operator. I have to leave them if they don’t improve a steady broadband
- Location
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- Location
- E59nu
- Reviewing
- NOW Broadband
- Date
- 2022-11-28
- Comments
-
Weak broadband , hardly any signal upstairs in small terraced house, then got charde early leaving fee when cancelling within cooling off period. Apparently i should have phoned, despite 2 emails confirming cancellation. Steer clear!
- Location
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- Location
- Abington
- Reviewing
- NOW Broadband
- Date
- 2022-11-26
- Comments
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I've been with them for a while and the customer service has been excellent via email. I was initially told they would take 72 hours, but within 2 hours I received a reply and they fixed the with OPenreach in a few days.
- Location
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- Location
- Dumfries
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
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Changed from talk talk.big mistake,speed is so slow we have Virtually stopped bothering to use internet at home.Back to the old company asap.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Absolutely terrible performance, flat-out disrespectful, and extremely unreliable customer service support. Useless operators are hung out to dry by their managers, having been provided the only response "I am so sorry, but nothing we can do at the moment". I was left without a service for one month, and I kept hearing that the repair is imminent, but it took 3 weeks! I asked to speak with a manager and was told that they do not answer the phone to customers. Then I was promised a call back within 72 hrs. When a week passed and I didn't get a call, I called again and was told that it is extremely unlikely I get a call back from a manager. The auto compensation system does not work. NOW refuses to pay back what they advertise as reparations for the loss of service. Further, there is no way one can request compensation on their own. Terrible, terrible service. Very slow internet speeds. Overall disaster. Save yourself the headache and disappointment!
- Location
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- Location
- Newtownabbey
- Reviewing
- NOW Broadband
- Date
- 2022-11-17
- Comments
-
Do not employ NOW as your broadband ISP as it constantly drops the connection.
I have reported this before and NOW say it is my fault they cannot provide a proper service!
I will now have to leave this useless company so beware.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-15
- Comments
-
I have never received even close to 40mbps which is well below expectations. When I raised this with their customer service I noted three strange occurrences - a. Their email responses to my queries were always answered by the same individual (strange?) b. within minutes of EVERY one of my email questions my internet connection failed for about 15-30 minutes (too regular to be a coincidence) and c. They maintain that if I change ISP I will lose my landline number??? ALL VERY STRANGE...
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-11
- Comments
-
Horrible company. Unreliable service. Engineers who are supposed to come and fix it just don't show up at all. AVOID at all cost.
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-31
- Comments
-
It most awfull company which can just cancel the order without any explanation. We were waiting for the guy for almost two months and two days before they canceled the order.
- Location
-
- Location
- Weybridge
- Reviewing
- NOW Broadband
- Date
- 2022-10-30
- Comments
-
Order was supposed to go-live on 07/10/2022. Here we are on 30/10/2022, no service provided, no reslution provided and not contactable at all!
- Location
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- Location
- Cardiff
- Reviewing
- NOW Broadband
- Date
- 2022-10-26
- Comments
-
I moved from Plusnet to NowTV in Feb of this year (2022) but truly regret the decision to cancel the service with Pluset.
I did it simply because I thought all ISPs were more or less the same and more importantly the costs were lower with NowTV which was the main attraction.
I bought a better router than the one that came with the NowTV package which improved the speed. However, speed is not really the issue here - the main problem I have is that the line keeps dropping with frequent outages.
To be honest, I have had enough and will be going back to Plusnet as soon as my contract is over as they are 10x better than Sky's low cost alternative.
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-24
- Comments
-
Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
- Location
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- Location
- Scottish borders
- Reviewing
- NOW Broadband
- Date
- 2022-10-23
- Comments
-
Bit of a shambles really. Signed up with them. They took the money then cancelled the contract. Said I already had internet. I don't. Called openreach, there was no issues with my line. Nice business model, take money then cancel. No refund.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.