134 Customer Reviews over 4 pages
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- Location
- Barton upon Humber
- Reviewing
- KCOM
- Date
- 2022-02-02
- Comments
-
Switched from Sky 2 weeks ago. Install wasn’t carried out on time was a week before it was completed correctly. Then once connected good speed but constantly dropped out. Unable to use any device or watch any of my usual programs through apps such as Netflix etc. Dial up was better!! Shocking to think that this business has a Hull monopoly. It has been cancelled today and I will be returning to Sky…..
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-11-14
- Comments
-
I’ve been with KCom since they came into our lives about1999, I can’t fault them for the speed ,tech help and cost,yes could be a bit cheaper but in the days of AOL it was a fortune for no connection, my speed is 310mbps down and over a 110up.no comp'aints from me,I am on FTTH
- Location
-
- Location
- Hornsea
- Reviewing
- KCOM
- Date
- 2022-07-25
- Comments
-
The worst company I have ever had any dealing with!! Door to door salesman called and I agreed to KCom installing Lightstream Broadband: Full Fibre 100 system at monthly cost of £24.99 a month with no installation or activation cost and my existing contract paid off. KCom sent me an order confirmation staing monthly cost of £39.99/month and £24.99 activation fee! I have now spoken to 3 different members of their ‘customer services’ team; on the first two occasions they promised to send me a revised contract with the correct details. It seems they can talk the talk but unable to deliver on what they promise! Today I spent 41 minutes speaking to the third member of their ‘customer service’ team who at first couldn’t find my address or account and then said it had been put in the wrong place. After several ‘I’m going to put you on hold while I speak to a colleague and a final put on hold whilst his manager took a look at it, I was cut off!! Stupidly I thought I would give it one more try and called again and after waiting 26 minutes for my call to be answered I was cut off again!!!!!!!!!!! I have now spent 115 minutes of my life trying to rectify KCom’s inability to send a simple contract by email.
KCom are either totally incompetent or an outfit of scammers and I really should have taken note of the online reviews of this company, most of which are awful
I have now cancelled the fraudulent contract and the bank direct debit (which they set up on the first day!)
- Location
-
- Location
- KINGS LYNN
- Reviewing
- KCOM
- Date
- 2021-10-17
- Comments
-
KCON has to be the most useless unreliable phone company in Britain! the service you get is rubbish and its too expensive and remember this Parasite had a Monopoly in Hull for 109 years, NO GPO, BT or anyone else these ROBBERS has done this for too long! Now for KCON its too late as its Monopoly has been scraped so BT and everyone can come into Hull! I say go to TELSTRA phone them on 08008520000 and save yourself a fortune on KCONS RIP OFFF PRICES so do it now ok!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-01
- Comments
-
Absolutely appalling service. Customer service insists on blaming the terrible speeds on your equipment, yet as soon as they come around to fix anything faulty it starts working again for a few weeks and begins dipping again afterwards. The speed in general is an absolute joke, takes 1-3 minutes to load a basic webpage. Not reliable in the slightest, constantly dropping in and out with no real fix to the situation other than waiting for some unprofessional laughing stock to come boost your speeds for a few weeks. Would not reccommend to my worst enemy.
- Location
-
- Location
- Hessle
- Reviewing
- KCOM
- Date
- 2018-08-07
- Comments
-
Service is great except the pricing. £52 for 400Gb limit. Extortionate!! Comparable services elsewhere are so much cheaper. The only difference is FTTD (Fibre to the door) rather than FTTB (Fibre to the box) but I'm not aware that this is creating a marked improvement. Need to sort out prices but very happy otherwise.
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2017-05-17
- Comments
-
supposed to get 6mbps only getting 1 if im lucky. funny when you phone they boost it to 4 for a few hours
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2016-07-09
- Comments
-
cost a fortune for little downloads speed absolute rip off, in this day and age there is no competition in the local area its KCOM or nothing
- Location
-
- Location
- hessle
- Reviewing
- KCOM
- Date
- 2016-11-17
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-03-29
- Comments
-
Worse internet service in the uk and then No internet since Saturday, complained Sunday, and Monday each time telling me nothing is wrong. Tuesday there's 2 k.com vans out side in the street working on the junction boxes. Wednesday morning my internet is back. Funny that there's nothing wrong yet two vans arrive, and my equipment is no longer faulty. I think k.com tell lies.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-04-16
- Comments
-
Words can't describe how much I detest this company, HATE is a strong word but is totally fitting for this shambles of an outfit. The customer service is a complete disgrace in every way. Its 2017 and having moved house in the city (living in Hull its true that you literally cannot use another provider and knowing this they have you held tightly by the balls) I have to wait 3.5 weeks!!!! Yes 3.5 weeks for an engineer appointment to wire up my broadband/phone line. So nothing for all that time and the thing is KC know you have no other option and this is completely evident in their shocking and piss poor customer service. Rude, obnoxious and poorly trained call centre staff are the tip of the iceberg in this sub standard monstrosity we have to put up with. On top of everything you also have their disgusting price structure, now with it being 2017 I'd say the majority of people ain't fussed about a landline telephone but these pricks give you no option to opt for just a broadband connection, you HAVE to pay for line rental also, so I have to fork out £50 pm (I don't even have a landline plugged in) just for broadband.... if I had to name the one thing I am most ashamed of about this city it would be far and away KC and everything they stand for. I hope I live to see the day they don't hold us to ransom and we get a choice as I will be the first in line to leave.........
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-13
- Comments
-
I rent a flat in Hull during the week but live in a big City the rest of the time. There I get the choice of Virgin fibre (have the 200mb link and actually get about 203mb) or BT. With BT you get the choice of Sky, EE, TalkTalk and so on. In Hull you get the choice of KC and take it or leave it... I pay about the same at home for uncapped fibre as I do for ADSL capped in Hull. Now I have been without broadband for over a week as I have a Zyxcel router. Oh the joys of waiting in a contact centre queue. KC you seriously need competition...
- Location
-
- Location
- Reviewing
- KCOM
- Date
- 2019-01-05
- Comments
-
Downgraded from 400mbps to 200 as I wasn't even getting 100mbps. Still the same, not even getting 100 let alone what I pay for. Can't get a signal from my bedroom to the living room and I live in a 2 up 2 down ffs
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-09-15
- Comments
-
Fairly reliable compared to other providers, but what's the use in reliability with speeds 10x slower than competitor's.
Worst speed I've had is 1500ms ping from an ookla test. That's 1.5 SECONDS!
Overpriced for an awful service with no option to change from KCOM's monopoly. If I could, I'd change to another provider, but they'd have to use KCOM's awful infrastructure so the speeds would be the same if not slower. Customer service is okay but they can't fix the speed issue as it's a problem with KCOM's greed.
KCOM is holding back Hull to speeds acceptable 10 years ago.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
-
Absolutely appalling service. Charge sky high prices for not even unlimited data, can't provide a decent service, speed nor provide with Internet half the time.
YOU'RE AN UNTTER JOKE KCOM. IT'S EMBARRASSING.
DO NOT SIGN UP TO THEM! these reviews must be fake! Not only does it affect my home, it affects work and sales there too.
Is this the service you like to Provide your high paying customers???????? What if I only paid half my bill because I'm only receiving half of what I'm Paying for?????? Somethings gonna happen kcom. This is beyond unacceptable. An absolute embarrassment to Hull and surrounding areas you won't let other providers connect too. Greedy ********.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-08-06
- Comments
-
Shocking service. Speeds are horrific. On phone and PC, it takes up to 3 minutes for pages to load, youtube buffers for 2-5 minutes at a time, horrific pings during gaming, customer service is alright as the staff are nice, but nothing ever gets solved. The speed is 10mbps but it seems more like 3.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-08-12
- Comments
-
You are very restricted in Hull with what ISP you can go with. KCOM is the main ISP in Hull and it has been that way for a very long time. But, things need to change because KCOM are absolute trash. I have lived in Hull nearly my entire life and we have always struggled with poor service from KCOM, but have never been able to switch because of the monopoly KCOM play. Need internet? KCOM is basically your only option, or satellite broadband with long waiting times and expensive installation fees and most of the time high ping.
Without Lightstream (which is not available in all parts of Hull yet), you can't even get an upload speed averaging 1mb/s which makes it near impossible if you wish to stream games online. Let me add by saying you can expect 10mb/s download speed on a GOOD day (and that is on a cable connection, not Wi-Fi). I have called KCOM several times to enquire why my Wi-Fi connection is so bad and they put it down to the distance between device and router, which is complete bull because I live in an extremely small flat with paper thin walls, so the signal should not be a problem at all.
Even on a cabled connection I still struggle to download and stream. At most I can download things at 1-2mb/s, it takes a RIDICULOUS amount of time to download large games so I often have to leave my PC on overnight to let it download.
My sister and her partner have Lightstream and Netflix STILL buffers for them. I can't even say that maybe it is so bad because there are a lot of devices connected to the router because there isn't.
KCOM is awful. Extortionate prices for extremely slow and frustrating download and upload speeds; even on Lightstream. Please, if you can save yourself the hassle and stress and AVOID this TRASH company.
Other ISPs if you are reading this, please battle KCOM and start offering your service, take over the phone lines in Hull; we all need you!!!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-17
- Comments
-
The instability of the network in my house is worse than using a mobile data service. Losing work and crashing games.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-01-15
- Comments
-
Absolute joke. Pay 50 quid a month for 2 mb/s and me and my son cant even play fortnite below 100 ping because we have a now TV box and when we watch that he complains
SCAMMERS DO NOT SIGN UP MY MOBILE DATA IS BETTER
- Location
-
- Location
- Bransholme
- Reviewing
- KCOM
- Date
- 2017-11-13
- Comments
-
Was promised a minimum speed of 4.8mbs unfortunately for me all they could give me was a top speed of 2.2mbs at best during an off peak time ie 3am on a Sunday morning at a tea time was lucky to get 1.5mbs. So if I wanted to play on my ps4 online or watch Netflix everyone had to disconnect phones and stuff. Well worth the £55 a month I was paying. When I complained they did nothing simply saying it was showing over 5mbs at there end. Sorry but no. My mobile phone gets 16-20mb
- Location
-
- Location
- Cottingham
- Reviewing
- KCOM
- Date
- 2017-06-23
- Comments
-
With Kcom's monopoly, customers have the choice of either no internet or Kcom internet. The service never works reliably any 1 day, the speeds vary drastically even the same distance a device is from the router. Extremely dissatisfied but no alternative.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-02-23
- Comments
-
If you could have half stars it would all be that but trying to run anything with more than 2 people at a time is so slow it will even cut off connection ties with devices and you can always reliey on it to cut off at times of need, whoever own these are solid criminals
- Location
-
- Location
- North
- Reviewing
- KCOM
- Date
- 2016-12-20
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-11-18
- Comments
-
Poor service and poor customer support
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-06
- Comments
-
KCOM should be investigated by the Trading Standards authority for false advertising. Does not provide the service it promises. Says it is building the 'ultra fast city' yet we have the worst broadband speeds in the UK!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-10-31
- Comments
-
I have had lightstream broadband installed on the 21st October 2019.I was asked what was a streaming ie netflix.because the problem is I am not streaming anything more than before in fact I am streaming less then I was before.38% youtube in 30-40 minutes has used around 1.2 to 1.3 gigabyte.What I streamed before on the standard package was no were near
- Location
-
- Location
- Kingston upon hull
- Reviewing
- KCOM
- Date
- 2019-09-27
- Comments
-
I have reviewed on trust pilot.the new email layout is ok.but it takes 30 to 45 minutes to click on email messages ad it circles and circles never loads up.And also it takes the same amount of time to delete messages from the trash .I have never experienced this shocking problem ad the Internet has got shockingly very slow.I am just wasting my money and data allowance it is shocking
- Location
-
- Location
- HULL
- Reviewing
- KCOM
- Date
- 2016-11-26
- Comments
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Shocking can't believe they get away with the price they charge us for the service contacted customer support and total waste off time.
- Location
-
- Location
- Swanland
- Reviewing
- KCOM
- Date
- 2021-07-24
- Comments
-
KCOM is literally the worst broadband internet in the country. My upload and download speeds are literally less than a quarter of what KCOM has marketed as the speeds in my area, and everyone has the same issue. If you call them, they'll replace your router, run checks and then tell you there's nothing they can do about it. Absolutely rubbish internet, if you can get anything else get it, sadly they have a monopoly in the region.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-04-03
- Comments
-
poor customer service told 12 in queue 50 minute later still waiting.
call about rip off final bill told one amount when bill arrives twice as much wasting my life holding on to speak to customer service had to hang up in end what a wasted time on phone do not deal with this company
- Location
-
- Location
- Dunswell
- Reviewing
- KCOM
- Date
- 2018-02-10
- Comments
-
Left with no email use for the third time. Running a business with these jokers is impossible. Want to get rid of my landline as I only get nuisance calls on it. I'm working to dump K Comms. Also should be able to chat till 8 on a Saturday. Not available at 7. GARBAGE SERVICE
- Location
-
- Location
- Ferriby
- Reviewing
- KCOM
- Date
- 2018-04-08
- Comments
-
What a shower of **** this company is.I find it strange that if you run a speed test kcon shows up 94Mbps and BT wholesale shows up 47Mbps (supposed to be 250Mbps). Kcon massaging the figures slightly me thinks. Their monopoly was agreed in a different time when different rules applied - it is not relevant now and should be cancelled.
- Location
-
- Location
- hessle
- Reviewing
- KCOM
- Date
- 2017-07-04
- Comments
-
telephone line down,ring customer service,,my equipment at fault,but amazingly begins to function after phone call,internet down,lightstream,ring customer service,amazingly begins to work again after 5 hours.if ever there was a case for the monopolys commission to intervene,its kcom,would leave in an instant if a viable alternative was available
- Location
-
- Location
- HOLT
- Reviewing
- KCOM
- Date
- 2023-01-04
- Comments
-
Kcon are hopeless their Broadband is expensive and rubbish and it constantly breaks down! For your own sake if a Kcon comes found trying to sell you services tell them to Piss Off and then do a Larry Grayson and Shut That Door don't have anything to do with this con Artist so save a Fortune by going to Vodaphone call them on 08080408408 as they are a lot cheaper than Rip Off Kcon
- Location
-
- Location
- Holt
- Reviewing
- KCOM
- Date
- 2023-08-27
- Comments
-
KCON are a Monopoly in Hull they are too expensive and their service is RUBBISH! The idiots want to expand and RIP OFF THE REST OF THE COUNTRY well we all know who KCON are and will AVOID THEM AT ALL COSTS! These twats will become a victim of TELSTRA GLOBAL OR AT%T as they are a Parasite so avoid KCON at all costs!!!!
- Location
-
- Location
- Holt
- Reviewing
- KCOM
- Date
- 2020-06-10
- Comments
-
Kcom is a total disgrace they have had a Monopoly in Hull for 109 years where the GPO never put the network in and BT still don't exist at all! Now these twats wanna go National well they are useless so avoid Kcom like the plague!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-11-22
- Comments
-
Been with KCOM for years. Absolutely shocking provider would never recommend to anybody.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-08-13
- Comments
-
Poor speeds, stroppy staff and overall disappointing experience. Shocking that this company has a monopoly on broadband in the city.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-05-19
- Comments
-
Been stuck with KCOM for far too long! Rubbish speeds, rubbish service. Anything goes wrong it's always your equipment they blame totally unprofessional. Once hull connect arrives I'm GONE!!!
- Location
-
- Location
- Saffron Walden
- Reviewing
- KCOM
- Date
- 2023-11-08
- Comments
-
Con artists charged me £430 in cancellation fees when I had to leave the area due to a sudden career change. Even though they are the ones who could no longer provide me with a service in my new location. Not to mention the shocking customer service wait times and awful connection quality I experienced. I would rather spend the rest of my life on fire than deal with this company again.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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