806 Customer Reviews over 81 pages
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- Location
- Ashill, Thetford
- Reviewing
- John Lewis Broadband
- Date
- 2021-06-04
- Comments
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Dire. Never achieved advertised speeds despite an hour jumping through many hops with rechnical support. Then accused me of not helping! No cost reduction offered - instead a far slower service!
Took a while to acknowledge my cancellation and still billed after leaving - threatening debt collection agencies.
How the good name of John Lewis can be associated with this is beyond me!
AVOID AT ALL COSTS!!
- Location
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- Location
- liverpool
- Reviewing
- John Lewis Broadband
- Date
- 2021-06-01
- Comments
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shocking service . Broadband dire, and after changing they cut my phone line and internet straight away , althoughthey sent letter stating a cut off date(which never happened) customer service said " cant do much i,m afriad" AVOID AT ALL COSTS
- Location
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- Location
- High Wycombe
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-31
- Comments
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The customer service of JLB is a disgrace.
I called them 2 months in advance to move my broadband to my new apartment and they keep delaying my order and not telling me if they can install the broadband in time or not. They don't give customers straight answers about any queries just say sorry for the delay.
I thought if I call them in advance that will help to make sure that I won't stay without internet after moving but it seems like they are not capable of providing a good customer service.
- Location
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- Location
- Norwich
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-27
- Comments
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I was locked out of my waitrose e-mail and no-one was able to help. I run a B and B and lost customers .
They are HOPELESS don't use them or John Lewis
I have had a truly terrible time.
- Location
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- Location
- Brighton
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-19
- Comments
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Avoid! Unable to answer any questions, waiting on BT constantly for answers! John Lewis is plusnet who use bt! Just use BT, so much easier.
- Location
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- Location
- Bath
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-16
- Comments
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Avoid. Avoid. Avoid. Firstly, they messed up processing my order which meant I incurred increased charges from my old provider. Secondly, they never actually flipped my broadband 'on' when they were supposed to. Now it seems that they can't even disconnect my service after I moved to a new supplier because they put their prices up. An utter shambles from the beginning to the... well I was going to say 'end', but apparently they still think they're providing my broadband.
- Location
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- Location
- Oxfordshire
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-15
- Comments
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I have never got the speed which is shown as the minimum. When they send someone out to look at issues no one ever seems to come. The customer services are closed more than they are open despite a 24/7 service stated on support pages.
Just go somewhere else!
- Location
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- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-14
- Comments
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Shocking. So disappointed. Thought it being a John Lewis product we would get a great service, quite the opposite. Never had such a terrible experience. Signed with Talk Talk and they were efficient and cheaper!
- Location
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- Location
- Central Scotland
- Reviewing
- John Lewis Broadband
- Date
- 2021-05-10
- Comments
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taken money, no broadband and impossible to get money back! absolutely appalling. they got all my details wrong despite many repetitions(other than my card details funnily enough) took money out of my account, no communication from them as they took down wrong email , name etc....... ??? essentially stole £29 of my money , i cancelled when they were unable to fix my name, email etc on the account. they also promised switch over would happen on weekend then this wasn't possible( they just said what we wanted to hear so they could get a sale) don't be fooled by the British call centres since the people do not want to help and are very difficult to communicate with! I have made 10 phone calls over the last 2 weeks in an attempt to get through to someone with a brain cell who can help me. i'm polite on the phone to them but it is really frustrating they come up with all sorts of excuses as to why they can't refund (no access to a system until after 5 pm? they can only refund with a cheque but need authorized by a very senior person who is never available) Many of the call centre staff do not have a good grasp of english and have no desire to help customers. they'll promise a call back from a manager but then they never call back... one manager did call eventually but said he couldn't access the system and promised to call back .... i doubt i'll get my money back - ive heard some people have to wait weeks. thiefs. if a person walked into John lewis and shoplifted they'd get done. Why is it ok to nick people's money John scammy lewis?
- Location
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- Location
- Leeds
- Reviewing
- John Lewis Broadband
- Date
- 2021-04-27
- Comments
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Until last Monday I would have scored 3 or 4 stars for most categories, but since then our speed has dwindled to nearly nothing for no apparent reason. Several calls to the helpline have not offered any hope of improvement, the answer seems to be "do not ring us again for 2-3 days until it settles down"... We have reached the end of this particular road and just signed up with BT. Disappointed/disgusted.
- Location
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John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.