120 Customer Reviews over 3 pages
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- Location
- Gloucester
- Reviewing
- italk
- Date
- 2022-10-17
- Location
-
- Location
- Gosport
- Reviewing
- italk
- Date
- 2021-03-27
- Comments
-
Hi
All I can say about Italk. The worse broadband company i have ever used stay away
- Location
-
- Location
- Greenock
- Reviewing
- italk
- Date
- 2021-01-28
- Comments
-
These guys are a nitemare my bill was overdue which I take full responsibility for I contacted them by email to explain my situation til then they sent another 3 emails and they kept contacting me by 3 diffrent operators through out the the space of 24 hours then they sent another email and another txt message after speaking and saying the bill will be brought up to date the following day its as thou they think putting presure on several times can makes money appear for you I feel as though there trying to intimidate me and bully tatics with there atitude.if thing are not bad enough just now
- Location
-
- Location
- HEREFORD
- Reviewing
- italk
- Date
- 2021-09-04
- Comments
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Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
- Location
-
- Location
- Hertfordshire
- Reviewing
- italk
- Date
- 2023-05-12
- Comments
-
I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed.
The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer.
Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days.
On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.
- Location
-
- Location
- Hewcastle
- Reviewing
- italk
- Date
- 2020-05-09
- Comments
-
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
- Location
-
- Location
- Holyhead
- Reviewing
- italk
- Date
- 2021-01-16
- Location
-
- Location
- Inverness
- Reviewing
- italk
- Date
- 2021-07-16
- Location
-
- Location
- Irvine
- Reviewing
- italk
- Date
- 2023-03-29
- Comments
-
Been with italk 4years no major problems ....just upgraded to fibre broadband great customer services would fully recommend this company
- Location
-
- Location
- Irvine
- Reviewing
- italk
- Date
- 2021-01-27
- Comments
-
Got to be the the arse of IP. After many calls 2 engineers called out, never even told me about second until i got a phone call on the morning the 2nd engineer called out, stating he would call between 1pm-6pm, i told the agent, don't bother i have signed up with someone else, but hey ho an egineer called at 10 and said he would be 20 mins, then was told to cancel with new provider which i already paid money to or i would be charged any costs, they cancelled from their end, when after 4 hrs the chap got the internet working, i went straight back to new provider and signed again, 2x money still waiting on refund on the first cancelled payment, they said they would refund for lost time/internet my phone data was all used up lol, joke, now because i'm leaving they cannot do this, and because i cancelled direct debit they charge you £10 lol, no i must pay final £19.99, well they say they will persue this, even when i got home from work landline rang, has not for yrs lol, i'm Scottish you know the answer i gave them lol, stay well clear folks, really terrible internet speeds 0.02 mb lol what a joke it is now 11.0 my new IP will be about 16.0, legalised thugs, especially when you leave. They have no techinal staff just call centre people reading from a scripted screen. Stay
- Location
-
- Location
- Keighley
- Reviewing
- italk
- Date
- 2023-01-10
- Comments
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Wast of time,broadband been cancelled but still taking money from my account
- Location
-
- Location
- Kendal
- Reviewing
- italk
- Date
- 2022-08-31
- Comments
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I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.
- Location
-
- Location
- Kenilworth
- Reviewing
- italk
- Date
- 2019-12-29
- Comments
-
Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting
- Location
-
- Location
- Kidderminster
- Reviewing
- italk
- Date
- 2023-06-14
- Comments
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Steer well clear, I be just left because they would raise the direct debt as they please without any warning.
I paid my last full month bill and ended their supply and cancelled direct debit, only for them to cut me off after 2 weeks and charged!!, me for cancelling direct debt.
Staff are rude and uncooperative, I would receive up to 6 calls a day from them and e mails and texts. I had to block them on my phone in the end as it got into harassment their side, I haven’t delt with such an unprofessional company ever as this.
- Location
-
- Location
- Lancashire
- Reviewing
- italk
- Date
- 2023-06-13
- Location
-
- Location
- Leeds
- Reviewing
- italk
- Date
- 2024-01-23
- Comments
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Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...
- Location
-
- Location
- leicester
- Reviewing
- italk
- Date
- 2020-04-28
- Location
-
- Location
- Liverpool
- Reviewing
- italk
- Date
- 2020-03-02
- Location
-
- Location
- Liverpool
- Reviewing
- italk
- Date
- 2022-06-22
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-01-20
- Comments
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Do not go with them. You will regret it. They tell you different things, The internet is super slow and when you cancel it and provide proof they tell you nonsense on the phone but don't actually do it. We have complained several times every time they tell you different things and after months not being with them they still charge you and on the phone says that is not even your last bill. We only been with them for 2 weeks and didn't receive the fast internet we paid for. You will be blocked from our credit card.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-07-15
- Comments
-
What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO
Terrible terrible people never eveer use them anyone
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-08-23
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-04-22
- Comments
-
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2019-11-08
- Comments
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Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-08-10
- Comments
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They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.
Below are the details:
1) The package was agreed and paid for on 19 July
2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
- Location
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- Location
- Manchester
- Reviewing
- italk
- Date
- 2019-08-06
- Comments
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Don’t waste any time with them because sure as hell they will waste yours...
All that’s going to happen is they will give you a dsl, but that’s all you’ll get. Aside from the bills and and the multiple problems that come with signing up with them.
You will get the dsl because once they get that going they count it as being connected or live and from that day on if not the months leading up to it will be a living hell.
P.s they put you live to enter you into a contract but you won’t get internet. Just a load of bills and a 150 quid call out fee only planned by them. And a disconnection fee for a connection you’ve never had.
I dare you go with Italk. It would be the worst mistake your life!!!
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2020-05-27
- Comments
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Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2022-02-25
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2019-08-25
- Comments
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After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them.
Would definitely recommend to stay clear of this broadband provider
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2020-02-28
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2023-01-16
- Comments
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If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting
- Location
-
- Location
- MANCHESTER
- Reviewing
- italk
- Date
- 2020-09-18
- Comments
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Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
- Location
-
- Location
- mitcham
- Reviewing
- italk
- Date
- 2022-02-09
- Comments
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Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
- Location
-
- Location
- MITCHAM
- Reviewing
- italk
- Date
- 2022-02-24
- Comments
-
Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
- Location
-
- Location
- None of your business
- Reviewing
- italk
- Date
- 2022-03-31
- Comments
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If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.
Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
- Location
-
- Location
- North of Scotland
- Reviewing
- italk
- Date
- 2022-04-23
- Comments
-
Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
- Location
-
- Location
- Nottingham
- Reviewing
- italk
- Date
- 2021-05-17
- Comments
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Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
- Location
-
- Location
- Nottingham
- Reviewing
- italk
- Date
- 2023-06-28
- Comments
-
Italk are an absolutely disgusting company, and seeing the comments here I’m glad I’m not the only one. They give an installation date nearly 4 weeks ahead, yet fail to tell you that the 14 day cooling off period is started from the day you take apply for broadband. I sent the box back the same day I got it. They then have the cheek to then add a balance which I’m not paying, I now have enlisted Communications & Internet Services Adjudication Scheme (CISAS) who are assisting me. Avoid this disgusting company at all costs !!!!!
- Location
-
- Location
- Notts
- Reviewing
- italk
- Date
- 2020-12-28
- Comments
-
This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service
- Location
-
- Location
- Oldham
- Reviewing
- italk
- Date
- 2023-03-18
- Comments
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The customer service are disgusting
They overcharged you regularly and can never give you clear reasons why.
Their payment plans are ridiculous.
They constantly go into your bank without your permission.
If they have access.
Never give them your card details
As they will abuse them .
The phone and text harassing is like a having a stalker .
Do not use this company .
You will regret it .
I think it’s someone who’s won’t the lottery as their business practice is gangster.
The stupidity is real .
They are rude and aggressive on the phone .
And they also mess with your service for fun .
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.