120 Customer Reviews over 3 pages
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- Reviewing
- italk
- Date
- 2022-05-02
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- Location
- Reviewing
- italk
- Date
- 2023-01-03
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- Location
- Reviewing
- italk
- Date
- 2021-02-14
- Comments
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I Don't recommend this broadband. Quite disappointedthat that at the beginning we've got promised a fast broadband and turns out that it is far too slow.+ 12 month contract. The internet does interrupt often with covid online lessons, especially wonderful (not)!! Thankfully hands down, it does not go off totally (that's why I give them 3 stars for the reliability). Also, contacted them few times about it. Customer service always good give them 5 stars for it. Sorry for this review but it's only fair for people to know.
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- .
- Reviewing
- italk
- Date
- 2023-01-18
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AVOID ITALK! this company is a scam, they will take money from your account without you knowing refuse to refund. they refused to look into any service issue and charge £150 for a engineer to come out. the service did not meet the standed or contract agreed speeds are below 1mpbs WORST BB PROVIDER IN UK. after reporting to ofcom and the fraud team. the customer service is a joke treat you like a child and dont listen but continue to take money regardless of no service.
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- Aldershot
- Reviewing
- italk
- Date
- 2021-10-28
- Location
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- Location
- Ballywalter
- Reviewing
- italk
- Date
- 2021-02-07
- Comments
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Worse provider ever !!!! It's been of more than on ...took first payment early 29.94 so I cancelled the d d and within the matter of minutes they emailed. Texted and phoned to reinstate it then they sent me a email saying payment over due after taking it out of bank
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- Barnsley
- Reviewing
- italk
- Date
- 2022-05-26
- Comments
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Perfect to be honest, never had an issue with our connection, we had multiple devices online at once and never had an issue, even down to cancelling everything was fair and simple
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- Barry
- Reviewing
- italk
- Date
- 2023-02-27
- Comments
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I've had issues, with it since installing it slow,cutting out, buffering, speed, it's only doing 12mb now. I've tried to leave but have been threatened with heavy costs if I do
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- Bessbrook
- Reviewing
- italk
- Date
- 2021-12-15
- Comments
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*Scam COMPANY***
If I could give minus 10stars I would!!
I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
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- Location
- Bideford
- Reviewing
- italk
- Date
- 2023-10-28
- Comments
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I have to admit, I don’t know why so many people are down on this company. They are brilliant! For a start, they didn’t even waver in the first 10 days in which they said that it might! I’m nearly always on the internet. Especially watching films! I love watching films on the internet and there are no interruptions! They’re lovely to talk with, too! They’re a very reasonable price, as well! I could go on for ages. But I give them full marks! Oh! They’re better than other broadband providers I been with. I can’t fault them!
- Location
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- Birmingham
- Reviewing
- italk
- Date
- 2023-11-03
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My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box.
Iv been watching tv guide.
Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.
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- Birmingham
- Reviewing
- italk
- Date
- 2020-08-10
- Comments
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iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
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- Blantyre
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
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Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
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- Bolsover
- Reviewing
- italk
- Date
- 2023-11-22
- Comments
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A total waste of my hard earned money and would NEVER reccomend to anybody
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- Buckley
- Reviewing
- italk
- Date
- 2020-02-25
- Comments
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Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest.
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- Burnley
- Reviewing
- italk
- Date
- 2024-03-18
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If I could mark 0 I would.
After cancelling service over 6months ago and clearing more than the last bill, company continue to try take money and succeed in some cases, deleting stopping direct debit does not work ,getting a new card does not work! They set up new direct debits without permission, continue to take money months after service is cut off and cancelled. I've been with a new supplier since end of October but they continue. They say on reviews they will contact u and don't. This service is disgusting under no condition do u use them. Treat of court proceedings after all this I am now building my own case with enough evidence of cancellation and recorded calls, along with fraud charges with the bank against them.
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- Bury St Edmunds
- Reviewing
- italk
- Date
- 2021-09-24
- Comments
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This company is an absolute joke they're trying to take money out of my account without my authorisation they have messaged me every day phoned me every day keep away from them I have also contacted trading standards
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- CAMLOUGH
- Reviewing
- italk
- Date
- 2021-12-13
- Comments
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***SCAM COMPANY***
They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
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- Cardiff
- Reviewing
- italk
- Date
- 2021-01-17
- Comments
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Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up.
All phone companies use Openreach lines, and VM use their own lines, so whoever you go with will all use the same lines which produce same speeds. Go for a company who are very good at fixing faults because that is where this company is lacking.
-Had no WIFI for 15 days out of the 20 days I have been using their service.
-Had a seriously up and down connection during the 5 days it did 'work'
-Engineer did all he could over 1 wk ago, wifi still broken and said that it's on them to resolve the remaining issue
-They are closed weekends. Despite my connection going down Friday even when closed, was told they could only refund me for no WIFI from the day I reported the fault.
-They refuse to give me refund until the fault is fixed, so in meantime are taking full payments while I have to spend £25 on EE data to tether from
-despite having depression and severe physical health issues, paired with the fact I've been offline for over 2wks of the 20 days I've been online, they won't terminate me from the contract.
For those who want more details:
I've only been online with them for 20 days. After going live, the broadband has been so awful I've had absolutely no WIFI connection for 15 full days; even after an engineer was called out to have a look.
So, since going live on December 29th, the broadband has constantly disconnected, requiring me to lose pages/re-login for my work. This has had a negative impact on my work. On January the 31st the WLAN and DSL lights on router went blank. In other words, could not pick up on internet at all. As the offices were shut, I rang them on the 4th and explained the issue. I also asked if I could get a refund for the days it hasn't been working. The guy said I could only have a refund from the day I reported the fault. I explained they were shut, and I asked if they have a record of when I was online because obviously, it will show when my internet went down. Apparently they 'can't' see this, which is a joke. The engineer who came over on Jan 11th (yup, I had no connection for those 11/12 days), showed me a device with a graph detailing the drop outs/dates they happened. He explained that my provider can definitely see this too. So basically, they're either dishonest or completely ignorant. The engineer somewhat got it working again for about 2 days, but like before, internet consistently disconnected. He told me he did everything he could, but that it was up to the provider to sort out the issue on their end.
After finding the time I called them up on the 13th, to explain the fault was still there. However, the guy over the phone told me to switch router off for 30 min so he could do a test. I did, when I turned it back on the router had the same issue of no WLAN or DSL light. I phoned up to explain that it's suddenly unable to to pick up connection at all, even with plug directly into the line without the cover on (which is meant to be the best connection you can get). I was asked to do a speed test because the line supposedly had 'no faults'. I explained that I could not access the internet to carry out a test. Anyway, they just said they'd pass it to the fault team. I phoned up over the next couple of days to explain that I seriously need WIFI, I was advised to do a speed test again (absolute joke). So I've now been offline for an additional 5 full days. That's 16 days spent offline.
I asked to leave the contract without any fees since my mental health is seriously suffering. I have also spent £75 on EE add-ons to tether from my phone. I also asked for a refund for what I've paid the first time I had faults, but they told me to wait until the fault stopped happening so they could calculate. In the meantime they happily took the full bill out of my account.
Fortunately for them, the fault is still persistent, so they are continuing to receive my full payments, despite the fact I am having to pay for EE data to substitute the lack of WIFI.
In addition, when I joined the lady on phone was dishonest about how many weeks (3) it will take to install, knowing that I needed to be up and running by at least around 2 weeks. I could have gone with another provider if she actually told me about them taking 3 weeks after hearing my concerns.
Just an outright disgusting company.
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- castleford
- Reviewing
- italk
- Date
- 2022-08-18
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- Colchester
- Reviewing
- italk
- Date
- 2021-10-21
- Comments
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soooooo impressed!!!! Will recommend to friends i cant big you up enough!
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- Coleraine
- Reviewing
- italk
- Date
- 2020-05-29
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- Crewe
- Reviewing
- italk
- Date
- 2022-02-25
- Comments
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Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
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- Croydon
- Reviewing
- italk
- Date
- 2021-09-24
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- Cumbria
- Reviewing
- italk
- Date
- 2022-08-18
- Comments
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Absolutely cowboys! They spoke to my 85yr old mother who suffers with dementia, over the phone and signed her up for a 2 yr contract, when I contacted them to complain and cancel contract they said she would have to pay £185 exit fee!!!
I was on the phone for nearly an hour with 3 different people, all unhelpful talking round in circles , how can this contract be lawful when they were talking to a person who had no idea what they were signing up for?!!! Do not touch this company with a barge pole
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- Denbigshire
- Reviewing
- italk
- Date
- 2023-02-07
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- Derby
- Reviewing
- italk
- Date
- 2023-07-06
- Comments
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Lol what a joke they are
Loyalty counts for nothing they try and scam you for extra charges when you leave them
Appalling customer service rude staff when confronted lol they cut you off
Best decision ever was to go to another broadband provider and guess what No outage !!
I could say more but have decided to take my complaints further
PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY
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- Derby
- Reviewing
- italk
- Date
- 2021-01-04
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- Derbyshire
- Reviewing
- italk
- Date
- 2020-02-21
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Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you
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- Dudley
- Reviewing
- italk
- Date
- 2022-09-01
- Comments
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Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
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- Dunfermline
- Reviewing
- italk
- Date
- 2021-11-22
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- East Anglia
- Reviewing
- italk
- Date
- 2020-09-18
- Comments
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If it seems to be good tobe true then it likely is too be good to be true.
I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
Logic? None
I phoned customer service twice today. Nobody can tell me the timescale for a call back.
As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
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- East sussex
- Reviewing
- italk
- Date
- 2023-08-31
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If I could give this 0 star I would.
I’m trying my hardest to get out of this contract after only 2 months.
Have tried changing my payment date by 3 days which they agreed to.
They still try and take payment on the original date which obviously declines.
In the space of 3 days I have received 41!! Missed calls from there.
Harassment at its finest. Have been reported and would avoid like the plague.
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- Ellon
- Reviewing
- italk
- Date
- 2024-01-04
- Comments
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Bunch of harassing crooks. I've been representative for my friend agreed by ITalk. I've organised a new broadband company to take over her Tel line. I've spoken with their customer service agents on numerous occasions letting them know of our dissatisfaction. My friend (mam) is 82 years old. She lost her BB with another company. ITalk her Tel line supplier organised to take over her BB, gave a date and sent a router. One month later they ask her to send it back as "it was faulty", how they new it was faulty is beyond us as we never unboxed it or attempted to instal it. My mam was sent a communication which essential threatened her with paying for this box if it went missing so she paid recorded to send it back. ITalk still at this time, one month on said they were going to provide her BB service,they sent a bill for the agreed package which turned out to be over £125, still no BB. Eventually having spoken to a customer service rep he insured me a new router would be sent out that day. Two weeks later still no BB. Called again, eventually the customer assistant told me they had no intention to supply BB. You can imagine how annoyed we got but I kept my cool. We then took a deal with another supplier who agree to take over the telephone line and supply BB, great. Called ITalk again, informed them we were moving to a new supplier. All the while acting on mam's behalf. Several calls back and fourth to arrange a refund of the upfront payment which they are withholding until the line is taken over, so making a complaint now about the prepaid BB contract, ITalk tell me the package mam signed up for wasn't for BB and therefore isn't due a refund. They were steadfast telling me we never agreed to supply BB yet I told them that was crap as they'd originally sent out a box.
Lies lies lies, bullying tactics, all lies. Now today they called my mam with more miss information which is harassment. I will be contacting the relevant ombudsman.
DO NOT TAKE A PACKAGE WITH THESE CROOKS
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- Enfield
- Reviewing
- italk
- Date
- 2023-09-06
- Comments
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I'm my partner's appointee he's been with italk for over a year now they are the worst broadband company I have ever had to deal with the take advantage of vaunerble people who don't know much about these thing's. My partner pay's £21 for simple broadband apparently dats just for browsing and shopping so he can't watch his Smart TV with it only use his phone that already has unlimited data. They want him to upgrade to fibre for £25 even though there is a scheme for vaunerble people to pay £20pm for broadband conveniently italk don't do it. Smh they are quick to want to take your money but not care. He wants out of the 24 month contract but is stuck with something that is pointless kmt
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- england
- Reviewing
- italk
- Date
- 2023-04-17
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- Fife
- Reviewing
- italk
- Date
- 2023-02-18
- Comments
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Cancelled direct debit loads of times yet italk keep taking different amounts out my bank all the time. I dont even have italk Internet, but am still being charged!
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- Glasgow
- Reviewing
- italk
- Date
- 2021-09-28
- Comments
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The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
- Location
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- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
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Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
- Location
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- Glasgow
- Reviewing
- italk
- Date
- 2021-04-28
- Comments
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My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.