192 Customer Reviews over 5 pages
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- Location
- Reviewing
- Gigaclear
- Date
- 2023-11-17
- Location
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- Location
- 29 GL7 1RD
- Reviewing
- Gigaclear
- Date
- 2023-02-27
- Location
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- Location
- Abingdon
- Reviewing
- Gigaclear
- Date
- 2021-01-22
- Location
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- Location
- Arborfield
- Reviewing
- Gigaclear
- Date
- 2022-10-27
- Comments
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Totally unreliable. Comes and goes randomly.
When it’s working, it’s fine, but drops so frequently.
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2022-09-23
- Comments
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My internet went down over a week ago and still no-one has come out to fix it. I had an appointnment booked for today for an engineer to come out and it has now been changed to 29th September. Four times their Customer Operations team told me they would phone me back to let me know if I could get an earlier appointment and not once have they done so. They are shocking and I have cancelled my direct debit after only two months with them!
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
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The most awful experience. I have not seen any other utility company as ignorant, careless and disappointing than Gigaclear.
Really feel bad I signed up with them
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2024-02-10
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-05-04
- Comments
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Utterly hopeless.
Install booked in Dec 2022. Engineers looked at house and then went away again saying they needed different gear as the telegraph pole was too tall or something. Could have done that on Streetview without getting my hopes up. Engineer came back in March and fitted external and internal boxes. Boxes still don't work as something somewhere hasn't been plugged in or switched on.
I have increasingly furious chats with some poor person on their chat room, and occasionally I write in and raise a complaint case, but there's very little point.
No-one there seems to realise that they won't start getting paid until they start providing a service, so there must be a bank somewhere wondering whether they will ever see any return on their investment. I hope those bankers start getting somewhere with the pressure they're probably applying, because there's absolutely nothing the (potential) customers seem to be able to do about it.
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-06-17
- Comments
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The worst thing is being lied to by the customer service, when they know they have an outage but they deny it like a fool taking you as an idiot.
Day 2 without any broadband
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-02-11
- Comments
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Went start of Nov22 finally fixed 2 months later.
Terrible customer service.
And now a month after fixing is dead again!!
Still waiting for an acceptable compensation offer.
Beyond bad service where simple basis diagnostic checks just didn’t happen, in my opinion.
- Location
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- Location
- Ashdon, Essex
- Reviewing
- Gigaclear
- Date
- 2023-06-10
- Comments
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Ordered back in October 2022. A wide variety of reasons later I'm still without a completed connection. Contractors are clueless and turn up when they feel like it (and frequently not when booked). No idea whether the system would work if the installation ever finishes, so I'm cancelling the order now.
As others have noted, Gigaclear is the monopoly supplier here so I'm guessing I'm going to stick with what I have (landline, which is more than adequate).
- Location
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- Location
- Aston Clinton
- Reviewing
- Gigaclear
- Date
- 2023-10-02
- Comments
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Well Gigaclear has had issues since day 1 of install. The service always cuts out and they get you to do continual hard wired speed tests. The speed is not 900mbps but more like 600mbps. Engineers don’t turn up for appointments. Holes get left on n the walls. Customer service hang up on you. The whole system is a mess. They can’t give you an unreliable service and expect you to stay with them. Even their mesh system resets itself all the time. I work from home so having unreliable service really impacts me. I will be taking this further
- Location
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- Location
- Aston, Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-12-12
- Comments
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We have had NO WiFi nor internet connection for over 2 weeks.
So far 4 failed-to-come-although promised visits by an Engineer and still no internet!
Up to last month we had no complaints; but their handling of this issue (a 100% lack of internet connection) has been farcical!
What do we have to do to get this fixed???!!!
- Location
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- Location
- Aveton Gifford
- Reviewing
- Gigaclear
- Date
- 2023-11-23
- Comments
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Fast bout not as fast as advertised... If you use their speed checker facility it is not accurate....it adds 70- 100mbs to the speed
- Location
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- Location
- Axminster
- Reviewing
- Gigaclear
- Date
- 2020-11-11
- Comments
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Been a rural customer for two years after horrendous service from Bt via landline. Super fast broadband is almost unheard of in many rural areas and I cannot thank them enough. Just upgraded to their new router and the help from their service centre was excellent especially for a 70+ computer idiot. Ok there are times when there is outage but they always inform and at such times there is always 4g .
- Location
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- Location
- Bagshot
- Reviewing
- Gigaclear
- Date
- 2022-11-11
- Comments
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Very bad quality with less than 4 MB download and upload with repeated connection drop.
Using mobile data service from last 3-4 days
- Location
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- Location
- Bagshot
- Reviewing
- Gigaclear
- Date
- 2022-10-28
- Comments
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I signed up nearly a year ago when I heard they were coming to the area. I waited patiently while they dug up roads in the village.
When my installation date finally came the guys who turned up were very friendly and installed the fibre and equipment into the home. However they were not able to activate it because another team needed to connect something in the road. They assured me that this would happen in the next couple of hours..... it did not.
I contacted gigaclear and they apologised and arranged another appointment for installation a week later. So I waited. They didnt turn up...
After contacting them again they seem to have no idea what is going on or when if ever they will activate my connection? Its been 2 weeks now since they "installed". I have had exactly 0 days of internet provided by them. They dont seem the slightest bit interested in coming back to fix the issue.
Im running out of options other than just cancelling all together!
- Location
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- Location
- Berkeley
- Reviewing
- Gigaclear
- Date
- 2023-06-22
- Comments
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when it works it's great but when it doesn't don't expect a speedy resolution as it won't happen. You'll be left chasing to be told your case has been escalated and you're now in a black hole. BEWARE!
- Location
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- Location
- Bicester
- Reviewing
- Gigaclear
- Date
- 2023-12-19
- Comments
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Avoid at all cost. This is a very non-professional cheating company. After weeks waiting for the install day, and waiting 7 hours, and after calling several times, they told me the engineer did not do pre-install check and needs to be rescheduled. A first class cheating team of useless people trained to lie and apologies. The agents talk rubbish and happy to lie to death. Blaggiing on and on and on. A team of lying cheating filth!
- Location
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- Location
- Bicester
- Reviewing
- Gigaclear
- Date
- 2023-08-30
- Comments
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Absolutely cowboy internet provider.
Avoid to use this company , rather to pay more and to have your connection on at all the time.
Second time in the month the internet is down ;
First took then 8 day to come and to realise is a error in the system that can be fixed easily.
And now again down the internet and booked someone to come and have a look in 6 days.
So basically 14 in the month without internet and the bill came as normal and on top of this they notified the next bill it will be increased with 2£
Absolutely rubbish internet provider with lots of issues that brings you stress time lost and money if you relay on internet for work.
So avoid this as much you can
- Location
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- Location
- BISHOP'S STORTFORD
- Reviewing
- Gigaclear
- Date
- 2023-02-28
- Comments
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Gigaclear have no empathy or concern for peoples safety let alone providing a service,
In November 22 they installed underground fibre to our village and in the process dug up across both our driveways, I was assured by the workman that in a few days someone will return and make good the entrance's as they were left in a very poor state extremely muddy & uneven with no way of walking across safely.
Despite dozens of phone call and emails & providing photos not one person made an effort to call or email back to resolve the dangerous state they left the entrance to my property in. This is despite us informing them my 82 year old mother fell trying to negotiate crossing the mudded entrance and now we have had a more serious injury which i have informed them of . I was promised a senior member of staff would contact me immediately & yes you guess totally ignored again .
So they have left me know choice to go to social media and will be reporting it to our local highways and council.
As a large company and the gravity of the situation i would have expected some care & compassion.
- Location
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- Location
- Bishops Stortford
- Reviewing
- Gigaclear
- Date
- 2024-03-18
- Comments
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This appears to be a company that when it works, it’s brilliant but if it does not it terrible. The customer service people make all the right noises and say the right things in a roundabout way to make you believe it’s not them but you. I had to buy a special cable to download the speed I receive from the box. Then switch all TV’s, printers, phone and devices off that may use the internet. And so on, nothing works. I still don’t receive all my emails, can’t connect to server and message not downloaded from the server is the message of the day. Streaming on the TV is patchy and particularly bad with you tube. And they will not fix the problem as they maintain it’s me not them or the router. They made me call the router people as well and check for channels ……. I can’t wait to leave once the contract finishes
- Location
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- Location
- Blandford Forum
- Reviewing
- Gigaclear
- Date
- 2023-07-22
- Comments
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Very poor customer service and experience.
Very very dissapointing and such a let down by Gigaclear.
Complaints go unanswered for weeks (stated 5 day response time!).
Installation of our fibre has remained incomplete for over 3 months now - we've delicate fibre cable coiled all over our front garden above ground awaiting the return of gigaclear to finish the installation.
Cannot cut grass or bushes or continue building works until the installation is completed and cable protected however, according to Gigaclear customer services my systems working so no problem!
Ive emailed and spoken to customer services on countless occasions - even instructed the revoking of direct debit mandate thats not been actioned (Gigaclear are currently debiting my account WITHOUT approval).
Equipment supplied Nodes are faulty and will not connect to the network amd insainley difficult to set up.
Complete dissapointment, with the competitiveness of fibreoptic suppliers choose carefully, im trying to exit my contract due to all the above after four months service to go with a reputable provider.
- Location
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- Location
- Blockley
- Reviewing
- Gigaclear
- Date
- 2023-10-31
- Comments
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Giga gave our Business a presentaion on their broadband. Was asked to sign a letter of intention. What they sent was an 18 month contract. Spoke to the rep and he could not explain and offered no solution. Rather underhand way of doing business in my books
- Location
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- Location
- Boarstall
- Reviewing
- Gigaclear
- Date
- 2020-03-08
- Comments
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Gigaclear are dreadful with customer service useless. Yes there are individuals that are helpful, but most don’t care and just want to fob you off.
We were out for 2 weeks in November and less than 3 months later out for 2 weeks again with no sign of it being fixed as they need to dig up the road - again because the cables haven’t been laid deep enough and are just below the surface. They’ve cut costs to the detriment of providing a reliable service. The offer of compensation is irrelevant, a reliable service is what’s needed! If you have an alternative provider, avoid Gigaclear!
- Location
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- Location
- Brackley
- Reviewing
- Gigaclear
- Date
- 2023-11-10
- Comments
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Gigaclear was installed yesterday, after installation it was apparent that it wasn't working. Contacted customer service twice and nothing has been done and now left without no broadband and internet, which does not help as I work from home. I now have to wait until Monday to see what is going to happen.
Appalling service and considering returning to Sky.
- Location
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- Location
- Bradden
- Reviewing
- Gigaclear
- Date
- 2022-02-28
- Comments
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I was the first instal in this postcode and I waited about 9 months for them to sort out issues. First saying there was a break further back down the line and then eventually rewiring the modem. So there obviously was no problem.Consequently I had to set it up myself. I paid for a contract for 300Mb but only recently tested it to find I struggle to get 200 Mb. I spoke to them when the contract was up for renewal but they told me their contracts are for speeds of either 200 or 400. I would have to pay more for the 400 (which I probably can't get). If I opt for 200 I will have to send back one of my Velop wifi extenders.Of course I could have cancelled and re-subscribed as a new customer for about half the price (I thought we'd stopped all that)but I would be without broadband while I waited for re-connection.
I'm pretty stuck as there are no other providers of superfast broadband in my village.
Not a great experience
- Location
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- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
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Very poor customer service, installed over a month ago, engineer said there was an issue with connection but it would be resolved. We still have no connection an when we call we are told they will get back to us followed by an email saying to self activate. Whe we tell them again that there is no connection so cannot self activate they go radio silent. I have now asked to cancel my order as no one is interested in getting our issue resolved and will be writing to ofcom.
- Location
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- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2022-07-01
- Comments
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Warning to everyone in Great Notley & Braintree!!!
Please don’t use Gigaclear for broadband.
Worst customer service I have ever experienced
Total inability to communicate with customer or internally, which is ironic for a communication company.
I have been waiting since 25/5 to get connected.
- Location
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- Location
- Bristol
- Reviewing
- Gigaclear
- Date
- 2022-01-27
- Comments
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Speed does not come close to what was purchased. Get multiple connection drops of 30+ seconds EVERY day. Try to contact customer services and get spoken down to by an idiot who is incapable of basic trouble shooting and instead clutches at straws to fob you off by explaining how it's your equipment at fault (It's not, I've been a network engineer for over 25 years... The tool literally didn't actually ask any questions about what was happening, just asked things like "What type of phone do you have? Oh, Android is it, yeah there's a really obscure fault with those that means it's not our network").
- Location
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- Location
- Bristol
- Reviewing
- Gigaclear
- Date
- 2020-09-01
- Comments
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Extremely smooth and efficient install - gigaclear came.to the area less than a month ago and already installed and up and running. Extremely fast (>300mbps)
- Location
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- Location
- bristol
- Reviewing
- Gigaclear
- Date
- 2024-01-24
- Comments
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Outstanding all round
- Location
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- Location
- Broxbourne
- Reviewing
- Gigaclear
- Date
- 2021-11-18
- Comments
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I’ve had Gigaclear 300mbs for a couple of months and it is exactly what it says. Excellent speed and reliability.
- Location
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- Location
- Bruton
- Reviewing
- Gigaclear
- Date
- 2024-02-07
- Comments
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Had a few issues getting connected, but once installed it is very fast and reliable.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-09-21
- Comments
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Horrendous service and the worst customer service I’ve ever known.
Numerous emails and they do not get back to you. I paid to keep my number and it has now gone.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-07-23
- Comments
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A simply awful provider. Took some nine months from initial installation date to get service up and running. Their support team are clueless. We have had two total service outages this week. Their engineers don't work on Sundays so we will have been without broadband for 36hrs before they even book someone to take a look. Appalling. I wish we had stuck with dsl.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-10-04
- Comments
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We signed up with Gigaclear after having 6 months free. In those 6 months we had no issues whatsoever and were happy to sign the contract in May for 18 months. The worse decision we ever made. Since then we have had issues with the Wi-Fi falling out on a daily basis. You phone support but the only thing that actually tell you to do is to reset the router, which has been done practically every day. (Although we did go recently with 2 weeks of uninterrupted Wi-Fi!!!) we made an official complaint when it appears that they are looking at the situation, but not in one email from them so the say what they have done. Today I get an email saying that they “think” (obviously not sure as they have never sent out an engineer) it is the home network that is the problem and this I out of their jurisdiction and there is nothing they can do!! We have not added any new equipment since we started using Gigaclear, so I am unsure how they have come to this conclusion. Obviously they will not release us from the contract and are quit happy for us to pay for a service that they are not supplying. Guess our only option now is to go down the Ombudsman route.
- Location
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- Location
- Burchetts Green
- Reviewing
- Gigaclear
- Date
- 2022-04-22
- Comments
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Have been waiting 7 months from first appointment for a fault fix, dozens of phone calls and emails, dismissed with platitudes and still given no functioning service or date to fix it. It seems the field team ate a law to themselves and customer service have no ability to make anything happen with them. All adds up to abysmal customer service.
- Location
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- Location
- Castlethorpe Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2022-10-27
- Comments
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Do not touch them with a bargepole!!! Got connected up to Gigaclear on 15 September. Some 2 weeks later I had my first fault with total loss of connectivity to the house. After spending a joyous hour re-setiing and turning off I was told an engineer was required. Had to wait 5 days but OK cos I was still in notice period with old supplier. Fixed and decent service provided although half promised speed until 16 October when there was another total loss. Reported and was told an engineer would come out but not when. Phoned next day to find out when and was told that there is a fualt in a box for which they did not have the part and that would be fixed 5 days later. Needless to say 5 days later although they fixed the box I and others still had no connectivity and still do not now. I have been promised an engineer on 1st November some 17 days without any internet )(assuming they think it). Customer service has been apalling and there is no escalation. I will break my contract at the first opportunity
- Location
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- Location
- Cb114gt
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
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Went to sign up , went through all the stages, got to the select an engineer date, nothing for at least 3 months now have to wait hours on hold on the phone just to cancel my account. Not happy
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.