466 Customer Reviews over 12 pages
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- Location
- EXETER
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
-
The best Broadband that i ever had
- Location
-
- Location
- MANCHESTER
- Reviewing
- Direct Save
- Date
- 2019-11-27
- Comments
-
Good cheap broadband with Direct Save.
Havent had any problems with them.
- Location
-
- Location
- glasgow
- Reviewing
- Direct Save
- Date
- 2019-11-24
- Comments
-
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line
- Location
-
- Location
- Cleethorpes
- Reviewing
- Direct Save
- Date
- 2019-11-21
- Comments
-
Had no problems with anything since switching from bt,four years we have been with you.
- Location
-
- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-11-20
- Comments
-
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
- Location
-
- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-11-20
- Comments
-
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
- Location
-
- Location
- Falkirk
- Reviewing
- Direct Save
- Date
- 2019-11-15
- Comments
-
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
- Location
-
- Location
- Hereford
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
broadband speed is weak BUT service from directsave is good
- Location
-
- Location
- Whitwell
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
- Location
-
- Location
- Grays
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
-
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
- Location
-
- Location
- Truro
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
- Location
-
- Location
- Taunton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one.
- Location
-
- Location
- Runcorn
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!!
- Location
-
- Location
- campbeltown
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
been with them for years never a problem would recomend them 5 stars for me
- Location
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- Location
- Fife
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly.
- Location
-
- Location
- Norton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
- Location
-
- Location
- South derbyshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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I am not a tecky and find their staff very friendly and helpful
- Location
-
- Location
- Burnley
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
- Location
-
- Location
- cheltenham
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
- Location
-
- Location
- Gatehouse of Fleet
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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Given our rural area and its slow broadband provision we are happy with the service from DirectSave
- Location
-
- Location
- BIRMINGHAM
- Reviewing
- Direct Save
- Date
- 2019-09-09
- Comments
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Donot touch direct save no phone for 4 weeks broadband up and down complete robbers
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2019-08-31
- Comments
-
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
- Location
-
- Location
- Newtownabbey
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
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Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
- Location
-
- Location
- Atkinson
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
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Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2019-07-31
- Comments
-
This is from far the worst company I have dealt with in my entire life!
I signed up for fibre broadband, completely convinced after being assured by an adviser that in case of ANY issues a technician would be sent to my place. From the day I got the modem, at the end of June, internet only worked for a few hours then abruptly stopped. I haven't been able to get any connection since them.
I immediately called Direct Save and was told that unfortunately nothing could be done on their end and that the company's policy didn't allow them to send any technician in case of issues.
I was in shock, as obviously, I was lied to in order that I signed the contract. I asked that they cancelled it, which was refused first but 2 calls later they finally orally agreed, recognising that I was lied to.
After one month and a half, and a dozen of calls, waiting hours on the phone, Direct Save has eventually cancelled my contract, asking me to pay around £200 !! I refuse to pay it and I am in touch with a lawyer (friend of mine) to take legal measures as they categorically refuse to hear me and don't answer my complain letters.
Avoid them!!! That is my only advice. They are just a bunch of thieves, making false promises in order to steal your money.
Who would accept to pay for a service they don't get??!! Would you recon it is legal?
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-22
- Comments
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Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
- Location
-
- Location
- kilburn
- Reviewing
- Direct Save
- Date
- 2019-07-14
- Comments
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At first it was fine I told them I wanted invoice to review my bills but sent nothing and was charged I did not realise this as I could not get online they had not registered me on the system when I informed them. Eventually I was able to review my bills but if you do not see them online in time then they are gone, you should be able to review bills you have missed.
I had threatening text messages stating that I had not paid my bill even though it is direct debit. I called customer service and they confirmed it was a mistake it was paid and they apologised it would not happen again but yet again I got another threatening text message for a new bill. I once again called customer service and they said I must of disabled my direct debit which I had not done and they had blocked me from getting internet as they stated I had not paid 2 of my bills. I called my bank and they stated directsave had not taken any money and that's why there was a problem.
I contacted directsave again and informed them and they realised it was their mistake they had not taken payments for the bills. There has been constant incompetency on their part to make sure the bill is paid. They had also taken £9.95 for membership fee that I did not agree to and had to get them to pay me back the money they took out without my permission. I feel this company need to train their customer service and account department on how to manage payments and to make sure to thoroughly check why it has not been paid before threatening customers
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-12
- Comments
-
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP.
- Location
-
- Location
- Lymington
- Reviewing
- Direct Save
- Date
- 2019-07-11
- Comments
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No internet for nearly 2 weeks. Constantly being told " update in final stages" How long are final stages? Proverbial P*** up in brewery comes to mind.
- Location
-
- Location
- Croydon
- Reviewing
- Direct Save
- Date
- 2019-07-07
- Comments
-
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour.
Have been "put on hold" twice and then been hung up on because they have not known the answer to simple questions about my account.
Company does not call you back or update you.
The only plus is that once the engineer was eventually sent out, my internet is working. But it was an pain to get set up, and continues to be a pain after trying to confirm my refund and being hung up on...
- Location
-
- Location
- DERBY
- Reviewing
- Direct Save
- Date
- 2019-07-06
- Comments
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only provide broadband no tv
they do not allow you to change provider
as they don't allow access for other providers to check exchange speed
don't inform you when your 12 months are up
- Location
-
- Location
- YEOVIL
- Reviewing
- Direct Save
- Date
- 2019-06-20
- Comments
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my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do
- Location
-
- Location
- lowestoft
- Reviewing
- Direct Save
- Date
- 2019-06-12
- Comments
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Bloody useless ....Only had them about a month just got my first bill......Wi fi down and can't make contact ......Paperwork said do not reset ......Biggest regret signing up with them
- Location
-
- Location
- Watford
- Reviewing
- Direct Save
- Date
- 2019-05-30
- Comments
-
Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!!
- Location
-
- Location
- Harrogate
- Reviewing
- Direct Save
- Date
- 2019-04-06
- Comments
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I moved providers because I wanted to cut costs. Direct Save were more expensive than my last provider so a year later I moved again. They slapped me with a bill for £19 and immediately threatened me with dept collection if I did nt pay. All that despite paying a months rental in advance and only using the provider for half a month. No refund. These people are not nice. Stay clear of them.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2019-03-24
- Comments
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Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs
- Location
-
- Location
- Lincoln
- Reviewing
- Direct Save
- Date
- 2019-03-19
- Comments
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Watch out for the 28 day notice fee. If you move away from them and your new supplier doesn't give them 28 days notice which they usually won't then this shower will charge you £19.50. My best advise is to avoid them.
- Location
-
- Location
- sheffield
- Reviewing
- Direct Save
- Date
- 2019-03-18
- Comments
-
was good at first (apart from rubbish set up advice) but now speeds are appalling (less than 3 down and less than 05 up).
Only chose them cos dont want a contract.
But no longer fit for purpose
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.