Bigblu Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for bigblu.
Recent Customer Ratings for bigblu
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 100 customer ratings since 2016-12-23 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
33 Customer Reviews for bigblu
| Reviewer | Location | Reviewing | Date | Ratings |
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I am a university lecturer and community councillor. Throughout the pandemic, I have been working from home running lectures, seminars and workshops for my students, who are predominantly housebound in some of our most congested cities in the UK. To provide the best possible service that I can for my students and fulfil my council and other voluntary sector duties, I need reliable broadband. |
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| Ruwan Uduwerage-Perera | Highlands of Scotland | bigblu | 2021-03-03 | |
Have cancelled because of the quality of service can not get hold of anyone I rent my equipment from them only to be told it will cost me £90 for an engineer to come out to fix it they don't have any of their own. Now trying to get 7 95 from me for the equipment they are a very expensive joke been with them as one company or another for the last 5 years never again avoid if you possibly can |
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| Barbara Gamble | Highlands | bigblu | 2021-02-04 | |
Have now had a downgraded service for over ten days (second time in ten months )as i am showing an IP address outwith the UK namely france. Many sites i deal with are location sensitive so are not available to me.Despite repeated E-Mails (all ignored ) i have started to develope a cauliflower ear from hanging on the phone for hours reply but all time out after 20 mins despite telling you you are first in line for reply. For a so-called go ahead co they do not even have a message board on their customer portal,Will be cancelling as soon as i can (absolute crap if you will pardonne my french. |
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| william edgell | stranraer | bigblu | 2021-01-22 | |
I've given a 2 star review as the internet mostly works for light browsing but with download speed of 980Kbps anything else is virtually impossible! |
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| Jon Gopsill | West Somerset | bigblu | 2020-11-29 | |
Absolutely hopeless. Extremely useless customer service. Cerainly not what they say 'on the tin'. Fortunately now have 4G and very much better. Would not recommend Big Bu to anyone. |
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| Anne | Totnes | bigblu | 2020-09-12 | |
What can I say !!! |
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| DAVID | DEESIDE | bigblu | 2020-06-29 | |
I have genuinely never complained about anything in my life. That is, until now. I live and run a business in a very rural area. Broadband, as we all know, is an absolute must nowadays to effectively run any business. I started with Bigbly (originally TooWay I believe) some years ago. Everything was fine until BigBlu took over the helm. I literally have had nothing but trouble from them. If I told you all the various stories, it would be incredibly funny, except it is serious and it is my business. They have turned off my connection on a few occasions because of unpaid bills, then to back down and agree that the invoice payments were all up to date. You can rarely get talking to anyone, and those you do get to talk to have not a scooby about what is going on. I had two individuals who helped me out really well - they last two weeks in the company. |
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| N Johnston | Scotland | bigblu | 2020-06-11 | |
I had the same experience as Bob from Dunford Bridge. Equipment delivered in good time and then nothing - for months. Despite calls, emails and dozens of broken promises. I ended up cancelling the order and they emailed me back then - stating I would be liable to fees and a £300 ending contract fine. I took then to small claims for breaking contract, inconvenience, storing their equipment. They have just settled before the hearing. A total shower of rude, incompetent liars. A year of extracting myself from this company - don't let that be you. |
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| Angus | Isle of Skye | bigblu | 2020-04-05 | |
Just been informed that my bill is going to go from £50 per month to £ 94. They can give me a new deal that’s cheaper but the modem has to change and doesn’t support internet phone. Why make new modems that can’t support voip.? I am furious that they think it’s ok to double my monthly charge when I’ve been with them for almost a decade ( with Avonline Initially) does no company value client loyalty anymore. Now trying to find an alternative.... Any ideas or recommendations gratefully received... |
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| Sarah | Kintyre | bigblu | 2020-03-14 | |
My package costs me £27.49 pm and promises 12mbps. I have no service at all during high winds and speed tests today return a download speed of 1.3 – 1.4 mbps. People in rural areas are being mercilessly ripped off by companies like this. |
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| Bob | Dunford Bridge | bigblu | 2020-02-23 | |
Worst Experience ever! |
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| Sean | Ireland | bigblu | 2019-12-31 | |
I tried the system for one day and realised it would not give me sufficient GB' s As per their offer I tried to contact to cancel. I got through finally to an obstructive woman who did not want to cancel. She finally said "Ok I will cancel. Bye" and that was it. Pleased I have cancelled but I have no confirmation no arrangements to collect the equipment. What a shower. |
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| Colín | Salón | bigblu | 2019-11-20 | |
They keep they are taking me to court for £220 even though I have sent all there equipment back .you can not get in touch with them what should I do. |
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| Michael Downes | Norfolk | bigblu | 2019-11-19 | |
After Bigblu took over from Avonline I have had nothing but rubbish service ie. Two failed direct debits ( both their fault) one resulting in referral to a money recovering agency without my knowledge, and the other resulting in a suspension of service even after i made a personal card payment. |
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| david | scotland | bigblu | 2019-11-12 | |
Absolutely useless broadband with the worst customer service ever. Avoid. |
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| SM | NI | bigblu | 2019-11-09 | |
DO NOT USE THIS COMPANY. |
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| Steve | UK | bigblu | 2019-11-05 | |
If I could give 0, I would. Unbelievably bad. They cancelled my service with zero notice and then tripled the price to 'restore' it. Delivered satellites that are still sitting in the box months later. You call and no one answers the phone (unless of course you call their sales number where they are delighted to take your call and your credit card). Everyone I initially worked with (despite having just arrived at the company) are now gone. It's a chaotic company with zero systems but they are great at taking your money (even if they aren't providing the service). |
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| Sue | FRANCE | bigblu | 2019-10-31 | |
If you ever have to contact customer services, which is only open in office hours, book time off. Changes contract, continued to bill at older rate, finance knew nothing of the change. Useless |
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| Paul jones | Oswestry | bigblu | 2019-10-29 | |
utter rubbish impossible to contact anyone but sales staff who are not interested in any technical problem |
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| mike p | north yorkshire | bigblu | 2019-09-30 | |
Avoid. I wanted to give them the benefit of the doubt even after reading the reviews, thinking that the complaints of slow service might be from people with unrealistic expectations of satellite broadband service. I signed up, paid a fortune for installation, and we have struggled for 5 months with download speeds slower than ADSL. Even with our ‘priority data’ downloading a file on my Audible account took around 20 minutes, and the latency is so bad it can take 3-4 tries to get a page to fully load. I tried tech support several times but they were worse than useless, unable to provide any help at all (after blowing smoke for several minutes each time) and twice left it all with me to run a speed check every few hours for a few days, and get back to them. I couldn’t believe it. In the end we have cancelled, have had to pay another fortune to get out of a contract for which we never received the service we were promised, and I’ve got to ship all their equipment back to them at my expense. Planning to get in touch with Which to find out my rights, but in the meantime, learn from my mistake and avoid this provider. |
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| Kara Bayley | Lancashire | bigblu | 2019-09-16 | |
Utterly terrible - easily the worst company I have ever dealt with. An enormous amount of fake reviews on other platforms as well. They have rebranded three times since I have been with them and they failed to get in touch about this, despite there being no access to the any informationt o the disruption in the service. They didn't answer emails for months - no exaggeration. They don't answer the phone, they still don't answer emails and their website portal is terrible. Internet is fairly reliable, but the speeds are usually woefully slow. They have even now stopped their call queue and the phone just rings and rings and rings. I had two 1-hour long sessions of listening to the phone ring, one 45-minute, and a couple under 20 minutes - all of which were ignored. I guess they are either busy sorting out all the problems they have with all of the rest of their customers or just kicking back in the office playing cards. This is the last company I would ever recommend to anyone. |
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| Chris | Highland | bigblu | 2019-09-08 | |
Big blu have refused to stop my internet multiply times have taken money out my account till I changed banks stole my granted system then demanded I proved it then hung up laugheddown the phone block my system and have tried to destroy my credit rating and then had threating letters and threats of court which I’ve demanded my day in court do not use this company or partner companies as the up bills stell money without permission and refuse to talk or help in any way the staff are CheckTheCar hang up ang put you on hold for hours never call back and blame their clients |
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| Brian mcmullan | Torr head nothern ireland | bigblu | 2019-09-04 | |
TOTALLY DISGUSTED WITH BIGBLU. DO NOT THINK ABOUT USING THIS COMPANY. |
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| Deborah | Lincolnshire | bigblu | 2019-08-29 | |
Used to be ok but absolutely awful speed now. So slow the speed checker still had no results after 30 minutes. |
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| Caroline | Highland | bigblu | 2019-08-28 | |
Broadband service has worked well for the past two years but fibre has now come to my village in rural France so I want to cancel my contract given that its fixed-term has expired. So far I've been on hold waiting for an operator on their 01869 number for 15 minutes now - really not good enough. |
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| James | France | bigblu | 2019-07-08 | |
If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain. |
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| Juliet | Aylesbury | bigblu | 2018-03-12 | |
If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain. |
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| Juliet | Aylesbury | bigblu | 2018-03-12 | |
DO NOT USE THIS COMPANY!!!!! We have had months and months of sheer hell. Service never worked, finally after months of chasing we got refunded. Now they wont release the confirmation that the government grant we used to enable us to get rural broadband, has been repaid. Without this we are held hostage to them as we cannot get broadband with anyone else. They are keeping this grant money illegally. PLEASE PLEASE PLEASE do not use them, I do not want anyone else to have to endure the stress we have had with this company. |
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| Taylor | North Yorks | bigblu | 2018-02-07 | |
Absolutely scandalous company! DO NOT USE this company. Failures on every level. Service did not work, de-installed within days due to them confirming the speed would never be sufficient to even read the newspaper online. Promised refunds, got partial one, other one is on its way blah blah blah, months of chasing, still nothing. Nightmare to contact at every stage, incredibly stressful company to deal with and told us so many lies. Truth is that this service is too far still in its infancy to provide the broadband speeds it promises, now since informed that many broadband companies will not enter this area of the market yet due to it being in its infancy and not currently fit for purpose. I would hate anyone else to have to experience what we have gone through. |
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| ** | North Yorks | bigblu | 2018-01-10 | |
Absolute rubbish in every respect. Bought a dish and signed up to a "pay as you go" service for our holiday home. The actual internet is painfully slow (like the old days of dial up) but what is more frustrating is the fact that you have to buy packages of data for 7 euros which last a few hours with very light use (few emails and social networking notifications). Then you have to log on using a phone network to reload (which defeats the purpose!) but they don't apply the top up until they feel like it, which can take up to 24 hours Monday to Friday or not at all at weekends or Bank Holidays. Sometimes the top up just never materialises but when you call them they claim you must have left a device on which has used up the data in the background (I am not that dim, nor is it possible for a device to do that in seconds!) DO NOT WASTE YOUR TIME OR MONEY WITH THIS SERVICE! |
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| Bez | France | bigblu | 2017-04-14 | |
Terrible billing system, don't take payment for months and then all at once. Complained about this last year and was promised it was sorted. Received two invoices today to be paid 6th and 7th Feb. When we checked, no payments taken since November. |
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| kevin | Uig | bigblu | 2017-01-24 | |
Totally crap network, completely over sold, awful people. I was a re seller and ALL my customers, good people were totally ****** off by this cowboy company. SES just the same. Why can't we have GOOD SAT internet in the UK??? |
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| John Smith | London | bigblu | 2016-10-19 | |
Had it installed just over 8 weeks ago have only managed 2 skype a. udio call with it just done speedtest on Tariam recomended site and tonight download speed is 90kb/sec Tariam have been no help despite emails and phone calls to them . |
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| Brian Wheadon | Silloth | bigblu | 2010-08-17 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
bigblu are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and bigblu.
