Airband Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Airband.

Recent Customer Ratings for Airband

  • Satisfaction
    3.2 stars
  • Customer Service
    3.1 stars
  • Speed
    3.2 stars
  • Reliability
    2.9 stars

Based on 100 customer ratings since 2019-06-08 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

71 Customer Reviews for Airband

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  • 2
Reviewer Location Reviewing Date Ratings
Excellent service. Very adequate alternative to FTTC after BT bypassed our area for fibre rollout. Easily achieves the promised 40/10 speeds and reasonable latency. Occasional drop-outs but otherwise an excellent service. Very quick and painless install. Helpful installers. Good customer services and billing teams. Highly Recommended. Sign up in confidence!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Ludlow Airband  
It is a waist of money live very close to a airband tower and keeps cutting out I have made more phone calls to them than I have in my life time dont waist your time service is absolute shambles would be better if they worked at an airport as they give no flying
Devon Airband  
The speed is not what they promised! My contact was ultra fast Broadband with150 MB download and 50 MB upload. During the day hardly it hits 30 MB and 20 MB upload. Also it's not very reliable and have had loads of disruption during my video calls. I wish I've had another option to switch but to be fair until competitors are in my location you'll be okay with normal broadband instead of this mockery of so called ultra fast Broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Archery Fields, Battlefield, Shrewsbury Airband  
If I had a choice I wouldn't touch these with a barge pole. Thier service is beyond a joke. I have made more calls to them than to ANY company or service that I've used in my lifetime. I've lost a huge amount of income due to not having any Internet. They couldn't give a flying ****.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
North Devon Airband  
WARNING. This glossy company don’t provide the service you pay for. Short and sweet I have spoken to Ofcom who were very helpful and advised I make an official complaint. Airband are ignoring my communication contravening their complaints procedure. They have eight weeks to resolve problems. Ofcom advised if you are not happy complain to Airband and this should es a late the situation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Shropshire Airband  
This company is a complete joke! Was told to expect great things from Airband themselves as we have poor broadband in our area and that they pride themselves on great service for rural customers! Well we had 1 week in November (after installation) where it worked perfectly, speeds we have only ever dreamed of). Rapidly went down hill, intermittent service and then down completely. I counted 18 telephone calls to various numbers, 8 e-mails and not one of them was replied too. Every time I had to leave my number for someone to call me back - that never happened. Finally got through to someone that said they couldn't guarantee their wifi signal and that I had to purchase a booster! I don't think so!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Devon Airband  
We booked Air Band on the 20th November, on a promise of 3 weeks installation, however they would try for two. It is now early January, and we are still waiting and have had our installation date deferred for the third time.This company are atrocious for customer service, no one seems to call you back inspite of constant promises to do so, they are an absolute shower. I have now cancelled completely with them.
Bromyard Airband  
Almost a year ago Airband told us to 'expect to see [their] vans and teams out and about'. After months of delays and excuses they advised in June we could expect an ultra fast connection by the end of the month. Then silence until mid-October, when we were informed 'Once the network has been audited we will then be commencing home instals'. On 11th November "We have begun installations in Welland...we aim to get most of them complete this month". On 17th December Airband told us to expect a visit from their engineers the next day, which indeed happened, only to report they were unable to trace the route of the underground pipe carrying the BT line up to our house, into which the fibre optic cable was to be inserted. So we arranged for this to be excavated, thinking there must be a bend or blockage, only to reveal it was straight and undamaged. After two more visits, on 23rd December Airband's team finally were able to make the connection and demonstrated it was capable of delivering circa 250 Mbps - spectacular! Our euphoria didn't last long, as the next day the top speed we were getting was 40 Mbps. Our contracted speed is 150 Mbps. Then it dropped out completely and I spent a day trying to reconnect, via their supplied router that may or may not have been the cause of the trouble. In any case it is a discontinued model, and as another of your correspondents has said, their routers are 'dreadful'. I wanted to view connected devices but didn't know what user name was needed, so raised a support ticket asking for details. The reply was "Unfortunately router access is difficult on a fibre connection" for reasons that were not given. I am still awaiting clarification. Meanwhile, 5 days later, I continue to be without a high speed connection, having had to reinstall my old router and connect it to the BT broadband service that fortunately I have not yet cancelled, Airband's last message being a stereotyped "We're still working on it". Draw your own conclusions!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Welland, Malvern, Worcestershire Airband  
There have been some excellent and helpful staff and engineers. However, like all the other reviews the reliability is awful. The communication is dreadful and in any other area I would say that this service is not fit for purpose. Their contact and access to engineers is dire. You rarely get called back. With the exception of two staff members. Their routers are dreadful. This company needs to be investigated. I am sick and tired of sitting here listening to their platitudes and mission statements. I will be following up these issues with OFCOM and the current digital minister.
  • Customer Service
    2 stars
North Shropshire Airband  
This company now is getting a bit like a sick joke, they don’t appear to have a conscience about their lack of service they provide. There must be some issues with trade descriptions too. The reason I type this review is to ward people off from this tin-can provider. I am receiving right now and have been all day speeds slower than1.5 Mbps. To a lay person this is tortoise speed Airbands strap line is ‘High Speed Internet’ which especially today, to me, is farcical. I contacted their out of hours service in South Africa. I was advised that the problem will be dealt with soon. II got a standard email stating’ we are on to it! I have heard nothing else since. A load of hot air if you ask me. It is obviously infuriating. Please tell all about this company. They do not provide a consistent and satisfactory service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Calverhall Airband  
Shocking service for the past 12 months, real reliability issues.They started off well then have put too many people on a restricted band width, paying the highest tariff with poor quality internet. They just dont deliver on their promise. They should read these reviews and start caring about their service and clients. They never reply to emails ( Other than auto response ) Come on guys step up to the plate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Whixall Airband  
The more people who subscribe to this provider, the worst it gets. I have been with them for over a year. They do not provide a consistent broadband speed. As I type this my internet has ‘ dropped-out’ twice. I rang their support which appears to be in South Africa, out of hours. I do have knowledge of the service they provide, technically at times of high usage the system beamed to our locality cannot cope. It’s getting worse. I have raised it with Ofcom in the past and they asked me to monitor the speed. I think it may be a good idea to set up a monitoring group. As the speed problems an the companies claiims of profiting fast internet connections is not true all of the time
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Calverhall, WHITCHURCH Airband  
We had been with wild west, then onto airband for 4+ years. On the whole quite pleased with speed and reliability compared to our old BT service. That was until service was cut off to our village with no warning. Thought the system was just down but after 24 hours rang to be told to get our broadband from somewhere else! Switched back to BT now and the speed seems as good as airband but we had over 2 weeks without internet because we and the others in the village were 'hung out to dry' NOT IMPRESSED
  • Speed
    2 stars
  • Reliability
    2 stars
devon Airband  
Have been trying to have Broadband installed. The company is a complete and utter joke. Customer service is non existant.How ever slow your broad band is stick with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shropshire Airband  
Has to be the worst customer service in the industry. Connection keeps on dropping, same excuse every time we call "we're experiencing issues in your area but are working to resolve" - connection works for 5 minutes and drops again. In-hours support is awful - no updates or call backs and if you're unlucky enough to have an out of hours support issue you get through to their out of hours support team and really - you might as well phone your local take-away for better advice. If you have any alternative provider take them - do not enter into and agreement with Airband! Awful connection / awful speeds / awful service / awful customer support - need I say more!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shropshire Airband  
Avoid like the plague. All the other reviews sum it up. Can’t watch a film or catch up without it dropping out. It didn’t work at all for 3 months but at least they refunded me for that period. Speed is great off peak (although the radio keeps dropping out today) but drops to nothing in peak times. They have clearly taken on too many customers and now can’t supply the bandwidth. I’m cancelling as they can’t fulfill their contract. Customer service is non existent. How can a company like this exist? I wonder if they are getting any government funding - if so hopefully somebody is checking up on what’s going on. I suggest it’s very close to being fraudulent or a scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
North Devon Airband  
Am trapped with them as they somehow have a monopoly - no other provider can offer coverage where I am. Is an awful service. Lose connection entirely for at least 5 days a month every month and speeds only just reach 9mbps even on the best of days. No compensation offered. Have been trying to raise problem with their complaints department for THREE YEARS now. They never reply. Most staff on phones are rude, engineers pleasant but ineffective on visits. I will probably have to move house to resolve this as they are not going to
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tenbury Wells Airband  
I went to airband with great hope as there is line of site to the mast, which I was told had very few drawing from it. However I am now at the end of my 1st month and it has been absolutely awful. Internet has been sporadic at best occasional top 30Mbs but then cutting off completely. I have had the last 3 days at less than 8Mbs. You will wait 20 mins for a service person to answer the phone and I have yet to have an answer to an email. I thankfully did not cancel my Sky broadband otherwise my work would have really suffered. Just don't bother.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDGNORTH Airband  
We are currently supplied by airband and are having issues accessing one of our main school pages where we log all pupil information. This has been on going for over a week now. We have phoned several times only to be hung up on after waiting for over 40 minutes on hold, we have had no response or even and acknowledgement to emails sent and the issues is still on going. This is extremely poor customer service and we are currently not receiving the service promised and which we are paying for. The matter will be escalated if we do not receive a response and the issue resolved over the next few days. Redmond Peel sort it out!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon Airband  
A highly erratic first year, finally becoming more stable but past months unreliable again. Customer service was good but no longer, now mimicking BT. System has gone unreliable again supposedly 'down to an upgrade'. Ha Ha. Unable to get replies from their support team leader. Airband seem to be relying on being the only provider.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Tavistock Airband  
Speed is good but unreliable, although it doesn't often drop out, the speed is rarely what we've been told to expect. Customer service is alright once you make it through the telephone system, however in our experience this has taken 30 minutes of hold music on average. We have also had support tickets ignored twice, resulting in no call back from airband. This has left us very disappointed with their communication services. Installation was quick and efficient, no problems there.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Ludlow Airband  
I was originally with WildWestNet, which was taken over by Airband two years or so ago (BT broadband was diabolical).
Subsequently, after a wavering start with intermittent service (which Airband put down to ageing equipment used by WWNet, of course), and a move to a new mast, speeds improved dramatically. When the system is working properly, I'm getting downloads of 40-50, uploads averaging 8, with a ping rate consistently between 50-60, all of which is great.
However, when the service is down, or not up to standard, the response from Customer Service is VERY poor - and if there's a problem over a weekend, any related calls to Airband are redirected to someone in South Africa..!!
If I had a viable alternative, I would switch to another supplier, but unfortunately, as another person has already commented, they have us over a barrel, as apart from via a copper telephone wire stretching 4 miles from the local exchange, there isn't any alternative..! To add insult to injury, they're putting the price up next year by 20%....
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
North Devon Airband  
After the promises made when contacting AirBand to have the system fitted, nothing could have been more disappointing. I am a Key Worker with the NHS working from home and all had been going well whilst we had our other supplied. But AirBand did not work consistently from the time we took it on. Between the band Upload/Download speeds, completely opposite to what was promised, and it dropping out altogether it has been a bad experience. I called today as we had no Wi-Fi at all and was told I needed to find someone who understood laptop settings. I explained I had been using my laptop with no problems and if it was the system it was no use to me. So they have just turned the system off at their end. What kind of service is that? I am completely stranded with no internet at all.

They are rude and shameless to say the very least.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Devon Airband  
When the radio broadband works its fine, but have any issues after an installation and boy are you in trouble. Support is dire.. If there is a fault tkt raised it gets closed often before the fault is fixed and you are never told if the issue has been sorted or what it is, or what airband are doing about it.
If you try and escalate a fault it is very difficult for you to hear anything about it, sometimes tickets just sit open for a week and then are closed..
If cable was available I would switch immediately, but they know they have you over a barrel if you live in a remote ( or not so remote) rural location.
Ofcom really should investigate this company for its poor support team or ability to fix issues or communicate with the customer.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
West Somerset Airband  
Have been with Airband since they took over from WildWest around 3 years ago. Since then the service has been diabolical to say the least. We regularly experience intermittent and long downtime Internet connections. In fact, we are having to use our mobile data right now as the service has been down 3 times already this morning and it is only 10am! Despite contacting them many times both by phone and by email, we rarely come away feeling satisfied with their response. They often try to blame our own receiving equipment when in fact 9 out of 10 times it's their radio equipment that's at fault. If you live in the North Devon area then we beg you to avoid them as if your life depended on it. Unfortunately for us, broadband is even worse in our area and fibre optic connections do not exist here so we are stuck with them. Never known of any other company as dire as these guys are. We are now contacting trading standards for advice.

Our own ratings are as follows:
Overall satisfaction: no stars
Customer service: no stars
Broadband speed: no stars
Broadband reliability: no stars

Avoid! Avoid! Avoid!
North Devon Airband  
Ok.... so we are by no means up and running yet. Just signed up to Airband so unable to comment on the speed or reliability. However, If the service is as good as the great help given by Jack (airband advisor) hopefully we are on to a winner! Thank you Jack for your informative professionalism and help. Looking forward to Airband as our new provider
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Holsworthy Devon Airband  
I cannot recommend Airband highly enough. Their customer service is exceptional, as is the broadband speed that they can provide. I would also like to praise the engineer they sent to install our system, David Glanville, who was incredibly professional, helpful and patient.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shrewsbury Airband  
No answer ..no show to install..absolutely no return calls ..so I cancelled before any more bull....
Bromyard Airband  
I think that I was a bit hasty in my previous review. The service went down on a Sunday evening and was restored the next day. However, when I tried to contact support I was told that they were experiencing high call volumes and only hold if I had no internet. I was then cut off. Even emailed a director, but he has not had the courtesy to respond. This is potentially a good service and much needed here but poor responsiveness and fluctuating speeds let it down.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    2 stars
North Devon Airband  
Installation happen in winter months and we had been delighted to have more then a dial up speed. Unfortunately in spring we had experience drop in speed and at times nothing at all. Just over a week ago we were left with nothing for over a week.
The problem we were told was due to the new growth of foliage on trees and the lack of engineers who apparently did not communicate to head office. However, after speaking to engineers they only express the pressure of installing new customers regardless of the location or in their option are going to have issues in the future.
Customer services is not consistent, there has been one person I would always ask for as he was honest and didn't palm me off. The team leader in tech is a joke. Managers do not get involved until you quote your rights.
I have been able to get out of my contact and have insisted and recieved a full refund on installation and the cost of the router.
A complaint has been raised and I await response.
I wish I had done my research as the reviews for this company only show that they lack in honestly and customer service is shocking!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Airband  
Was in love with Airband until they "upgraded" my service (for an extra £5 per month). Since then speed has been erratic. Availability of broadband has been fairly reliable but they have totally failed to acknowledge tracked mails or give updates on a work ticket issued followjng an issue I reported which impacted local government services (parish council). Phone contact with customer support team recently not available unless reporting a broadband outage.Communications with their customers, and thus respect for and service of their customers, totally appalling.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Northern Devon (Torridge) Airband  
Hi
I was really excited to get Airband installed. However the back up service is dreadful. Unfortunately I am going to have to pass on this info to others.

It is easy to promise everything to get a customer to join, but it doesn't take long to loose them, espeically when help is needed and it doesn't seem to exist.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Tavistock Airband  
Had the service installed yesterday. The engineer did a good job, and the service is now up and running and we are getting between 25 and 40Mbs. We were getting around 5-8Mbs with standard broadband.
I had a couple of questions and the team answered quite quickly, so overall a good start.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
North Devon Airband  
Customer service has been both good and apalling. Mostly poor. The broadband is shocking - service drops out several times a day and speeds have dropped at times to less than 1mbps. Seem incapable of rectifying the issues. Contract up within the month and can't wait to move on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ellesmere Airband  
Terrible service since being misquoted originally and cancelled the installation without notifying us.Had no speed for two months and was told the band width was being widened two weeks running only to be cancelled the day before on both occasions.Spoken to numerous people there and nobody ever gets back.£102 a month for terrible wifi.They have refunded last months fee but you should not pay for a service that's not being provided.The engineers are the only ones to escape criticism as they have tried at least.A shambles of a company who don't seem to care once you have signed up.
South Molton Airband  
I wish I had never touched these clowns, was ok for about 6 months, dropped out maybe once a week. Now it's just next to useless. Getting less than 1mbps at times. It's up, it's down, it's all l over the place. Will be exiting as soon as my contract allows. Support are quick to respond but can't do anything - it's their infrastructure that is inadequate. VERY DISAPPOINTED
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Airband  
Dreadful- customer services and engineers have always been pleasant.
Speeds constantly drop out.

pay £47 per month for 100mbps (never get), have just done a test and am currently getting 7 "KBPS".

Constantly drops speeds.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Tedstone Wafre Airband  
A very reliable service provider for this rural community. Really impressed that they have removed caps on data in this difficult time of the virus. We are all using the Internet much more at this time to keep in touch with family and friends, great relief to know we shall not run out of data. Had Airband for nearly 2 yrs now and very satisfied with service and any contact we have with them is always speedily rectified.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
North devon Airband  
We had airband installed yesterday and are getting excellent download speeds constantly well above 20mbps.
The service has been excellent from start to finish. Starting with George in the office who explained the service and processed our order. The engineers Ed and Jay who were excellent and explained the work they were going to undertake and carried it out efficiently, even in this very worrying times of Covid19. Well done all and thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Shropshire Airband  
Just been installed so very early days however the 2 lads doing the installation were fab, very polite and explained everything, speeds are so much faster than BT and they made the installation a smooth and easy process. Looking forward to a start of a fab relationship with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Burley Craven Arms Airband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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